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Online help -
Mina beställningar - +
1. How do I place an order?
1.Add the desired item and quantity to your cart
2.Click the shopping cart icon.
3.Review your order and click Continue Checkout.
4.Sign in or Register.
5. Confirm your shipping details and payment method, click Continue Checkout.
2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?
3. How can I track my order status?
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.
4. When will I receive my order?
Produkt - +
1. What is the best way to choose my size?
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.
2. Will my item be exactly the same color as what is shown on your website?
3. Could we get color swatches to see what the colors look like in reality?
4. How can I make sure all of my dresses are the same color?
5. Can I change the design of a dress?
Betalning - +
1. What methods of payment do you accept?
Please click this link.
2. How can I pay with Wire Transfer?
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.
3. How can I change payment methods?
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.
Frakt - +
1. Where do you ship to?
2. What shipping methods do you offer?
Super saver shipping is only for accessories priced less than US$50.
3. Can I change my shipping address?
Once your order has been shipped, we cannot change the delivery address nor delivery options.
4. How much does shipping cost?
Returer - +
1. What is your return policy?
For all Standard Size dresses / shoes / accessories: you can return it once you are not happy with it, and if it is correctly made, the return postage shall be paid by buyers.
However, JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items. Please contact our Customer Service to initiate the return process within 7 days upon receiving your item(s).
The item must be returned in its original condition. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.
2.What is your return/exchange process?
3. Can I return a standard-size dress?
Mitt konto - +
1. How I can change my email address?
2. What should I do if I forget my password?
2.Change password If you would like to change your password, please refer to the below steps:
1）Simply click ‘Sign in’ on our website and then click ‘My Account’ at the top of the website.
2）Click "Account Settings" on the left column and then you can change the password and save the new one.
About JJsHouse - +
1. Do you have a store?
2. Why choose JJsHouse?
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