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WRONG ITEM SHIPPED AND MISSING PIECES
2 sep 2021
I ordered TWO robes for my daughters wedding overseas. Before I place my order I confirmed with customer service that one of the robes I was ordering needed to say MOTHER OF THE GROOM. Customer service confirmed that this could be done so I went ahead and placed my order......1 robe MOTHER OF THE BRIDE and 1 robe MOTHER OF THE GROOM. I received the robes 2 weeks ago and sadly BOTH robes said MOTHER OF THE BRIDE which is not what I had ordered....in addition, the robes I received were shipped to me WITHOUT belts even though the robes themselves have belt loops....now there is no way to keep the robes closed.... I have been email customer service for almost 2 weeks now explaining that I need the correct robe shipped to me (the one saying MOTHER OF THE GROOM) and, that I also need belts for these robes.
It has been very difficult getting this issue resolved and I am very panicked because we depart Canada for the overseas wedding on September 20th....
Because I was initially told that I could order the robes that I wanted (1 MOTHER OF THE BRIDE and 1 MOTHER OF THE GROOM) I decided to order with JJ'S HOUSE because honestly the robes are beautiful....the colors are so pretty and the fabric is very luxurious....now I am left in a very bad position as I no longer have time to order alternative robes from another retailer....customer service keeps telling me to be patient and that they are making arrangements to send me the correct robe AND the missing belts.....I can only hope that these items arrive before the wedding....
26 okt 2019
Will buy again
9 mar 2020
Love the way it turned out! Would recommend
19 apr 2021
Love my bridal parties robes
1 aug 2019
Soft & silky. Beautifully made, writing on back very clear. Great fit, love the colour & patterns.
Fast delivery & great packaging, thank you.
29 okt 2020
This is a must for any Mother Of The Bride
They are absolutely beautiful
21 jun 2019
girls love these robes ..
24 okt 2019
Beautiful quality dress
20 nov 2019
Feels fantastic on
Sizing not accurate.
17 apr 2021
Lovely robe but sizing is not accurate.
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