Online help

Beställningar

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

I vanliga fall kommer du få en beställning inom 2-3 veckor. Det tar omkring 9-12 dagar för skrädderiarbetet och 2-4 dagar för expressfrakten. För att se detaljerna, var vänlig kontrollera tiden för skrädderiarbetet och leveranstiden på produktsidan.

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Produkt

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Betalning

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Frakt

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Returer

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled."

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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Mitt konto

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJsHouse

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Slutför din design

Detta är en färdig sydd klänning och fotograferad av JJsHouse.com. Alla rättigheter förbehållna. Kopiera eller på annat sätt reproducera bilden är strängt förbjudet.
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Balklänning/Prinsessa Älskling Sweep släp Tyll Bröllopsklänning #171937

Bröllopsklänningar

Recensioner(80)

US$ 258.00
7% RABATT PÅ ALLT  | KOD: WEEK
  • Storlek Personliga mått (US$ 20.00)

    Personliga mått

    Vill du ha en ännu bättre passform? För bara US$ 20.00 mer, så kan du ta del av vår extra service som ändrar färdiggjorda klänningar efter dina mått!





    För att få golvlånga klänningar i anpassad storlek, välj till extra längd för att passa längden på klackarna! T.ex. för klackar på 2 inch väljer du "+2 inch", för lågskor väljer du "+0"

    Standard Klänningar

    • Personliga mått är slutförsäljning och kan inte returneras.

    • Måtten som tillhandahålls är mina egna och är inte mått av standardstorlek.

    • Jag förstår att min klänning kommer att sys exakt enligt de mått som tillhandahålls - JJ's House kommer inte att ge något extra utrymme för flexibilitet.

    Ingen storlek för denna specialerbjudande färg.
Tillverkas på beställning
Tillagd Framgångsrikt!
Qty:
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Skräddartid: 15-18 Dager + Frakttid: 3-6 Dager * Hurtig Levering: 3-6 Dager
* Standard Levering: 6-10 Dager
* Hurtig Levering: 3-6 Dager
* Standard Levering: 6-10 Dager

Beställ idag, få det 

Denna klänning är Made-To-Order. Oavsett om du köper en standardstorlek eller ger oss dina egna mått, våra skräddare syr varje klänning efter.

Ofta köpt med

   

Kundrecensioner

Ställa en fråga

4.9

baserat på 80 recension

Skriv en Recension

Dela din look med andra kunder och få US$ 15 rabatt.

Liten

1%
Sann till storlek

86%
Stor

13%
Se alla kundbilder
Balklänning/Prinsessa Älskling Sweep släp Tyll Bröllopsklänning (002171937)
Balklänning/Prinsessa Älskling Sweep släp Tyll Bröllopsklänning (002171937)
Balklänning/Prinsessa Älskling Sweep släp Tyll Bröllopsklänning (002171937)
Balklänning/Prinsessa Älskling Sweep släp Tyll Bröllopsklänning (002171937)
Balklänning/Prinsessa Älskling Sweep släp Tyll Bröllopsklänning (002171937)
Topprecensioner Nyaste recensionerna foto (50) Positiva recensioner (79) Kritiska recensioner (1)

Dream Dress

3 dec 2021

I LOVED this dress! You can't get better quality at this price. I was so worried I wouldn't be able to get a dress I'd love for less than $300, but this was such a dream. It felt so high quality and heavy, it fit perfectly, and looked so amazing. AND I ordered it with only two months till my wedding and I recieved it in less than 2 weeks! The sleeves restrict your arms, but they don't break too easily and you can slip your arms out of them and tuck them into the dress if you need to, which is what I did for my first dance and the whole reception so I could dance! The dress still looks amazing. I followed the size chart and ordered a size 4 ivory.

My only two cons are that: 1) the description said it came with a zipper by default, but mine came with a corset back. Which turned out to be fine and meant no worries about needing alterations, but it's not what was described. And 2) some of the lace appliques on the dress had blackish marks on them, like they were dirty. But it was only a few and small enough that nobody could see it.

Overall, I've already recommended JJs House to everyone I know and would buy from here again! In fact, all of my bridesmaids did get their dresses from here!

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Översätt
Balklänning/Prinsessa Älskling Sweep släp Tyll Bröllopsklänning (002171937)
Balklänning/Prinsessa Älskling Sweep släp Tyll Bröllopsklänning (002171937)

Var recensionen till hjälp?

Love it so much!

14 nov 2021

I got the ivory color, and it was truly beautiful. I've never tried on a more expensive wedding dress, but this one had a good weight to it and looked exactly like the picture. I like that there are no sequins or glitter because I feel like it can sometimes cheapen the way the dress looks. I'm 4'11 so I had to get a custom size but I don't regret it as it fit perfectly. I would choose this dress over and over again. I loved it so much!

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Översätt
Balklänning/Prinsessa Älskling Sweep släp Tyll Bröllopsklänning (002171937)
Balklänning/Prinsessa Älskling Sweep släp Tyll Bröllopsklänning (002171937)

Var recensionen till hjälp?

FIT PERFECT AND BEAUTIFUL

21 aug 2021

I just wanna say WOW! I was so happy with my wedding dress. It was fit and I felt beautiful. I already did a review after I got the dress but I just wanna do another review and show you the photos of my wedding day. It was really gorgeous . I also got a veil from jjshouse.com. I just wanna say to others; Go! Don't be scared! Do it! Go for it! Don't think! buy it! Promise you will not regret. I will recommend jjshouse.com to my friends, relatives and to anyone out there. Thank you jjshouse.com!

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Översätt
Balklänning/Prinsessa Älskling Sweep släp Tyll Bröllopsklänning (002171937)
Balklänning/Prinsessa Älskling Sweep släp Tyll Bröllopsklänning (002171937)

Var recensionen till hjälp?

PRIncess dream dress

18 jun 2021

I'm in love.

The dress is gorgeous, it looks like a fairytale dress.

I usually use 38 EU, but I read ALL the reviews (yes, all) and decided to buy 1 size up (40 EU) and it was a good call. It fits very well and the corset helps to make it emphasize my body curves. However, it's very difficult to dress without help haha

About the pic color.. I love light pink in general so my opinion may be biased. The underneath color is kinda blush/light peach(?)
It makes the dress not completely white and that's what I think gives the dream and magic vibes.

Of course, I did not want a pink dress.. it's my wedding after all. I was concerned before but after it arrived all my worries are gone. Since it has many white layers (3 layers, 2 types of cloth), the blush color does not appear too much, and depending on the light the blush kinda blends with the white. Some dress styles on the website have fewer layers thus the blush appears more.

Honestly, the material is not high quality but it's ok. I mean.. the price is very affordable <3

About my measures, I'm 1,63m tall and 59~60kg(?). My body is kinda normal.. not skinny, not fat. My shoulders/thorax is a little larger (used to swim). The last bra I bought was IT 3C | UK 34 | EUR 75C and my waist ~72cm

It arrived very fast.. around 19 days (Italy). But probably it's because I didn't order a custom size. The length is the only thing that will have to be adjusted (in the pics I am barefoot) And I think JJShouse predicts this because the decoration is not too close to the edge, so I guess it's not going to be a big deal. What is going to be a problem is what I am going to do with this dress after the wedding, because I will want to keep it forever. Seriously. It's the most stunning dress I've ever had.

Thank you so much JJShouse

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Översätt
Balklänning/Prinsessa Älskling Sweep släp Tyll Bröllopsklänning (002171937)
Balklänning/Prinsessa Älskling Sweep släp Tyll Bröllopsklänning (002171937)

Var recensionen till hjälp?

Wedding Dress

14 nov 2021

Wedding dress shopping online could be a little tricky but my measurements were right on . This dress is absolutely stunning . This was the dress I just kept coming back too and I'm so happy that I didn't change my mind . My seem dress added beading in the front of the dress which made it sparkle a lot . Also would like to say it's didn't show any flaws of mine in my stomach area . & I added a petticoat under from jjhouse as well

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Översätt
Balklänning/Prinsessa Älskling Sweep släp Tyll Bröllopsklänning (002171937)
Balklänning/Prinsessa Älskling Sweep släp Tyll Bröllopsklänning (002171937)

Var recensionen till hjälp?

Great value for money

1 nov 2021

I was really pleasantly surprised with my wedding dress - I didn't want to spend a fortune on something I can only wear once, so opted for JJs House. The dress had so many layers and a fair bit of weight to it which made it feel more expensive. As I'm only 5ft1 I had the dress shortened a little, but if you were taller I can't imagine it would need any work doing to it. I got the "picture" colour which was a nice subtle baby pink with a hint of salmon underneath, and with the white/off-white layers on top it made for a really beautiful colour. Overall I highly recommend.

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Översätt
Balklänning/Prinsessa Älskling Sweep släp Tyll Bröllopsklänning (002171937)
Balklänning/Prinsessa Älskling Sweep släp Tyll Bröllopsklänning (002171937)

Var recensionen till hjälp?

Whimsical Fairy Princess Dress of Dreams!!!

4 nov 2020

I was skeptical to order online, as I'm sure everyone always is! I had no clue whether to order a standard size or a custom. I went with a standard UK Size 12 just in case I needed to return it but it fits me so well! The only parts that need slightly adjusting are the chest and the length as I'm only 5 ft 2 but it's no big deal at all to get it altered when the dress itself is such a reasonable price! If I had known I would love this dress so much I would have just ordered it custom sized!

The quality of the dress is phenomenal. It's comfortable, doesn't feel cheap and has a lovely weight to it. And most importantly, I can move in it!

This dress is a definite MUST if you love that really whimsical fairy princess look.

I ordered the dress on 25th October and it arrived to me (in the UK) on 4th November. I couldn't quite believe how fast it arrived to me considering everything going on at the moment.

Sorry for the bad photos, I have visible tattoos and my wedding isn't for quite some time yet so I really can't risk my H2B seeing it beforehand! Hopefully I will be able to add much better pictures after the big day.

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Översätt
Balklänning/Prinsessa Älskling Sweep släp Tyll Bröllopsklänning (002171937)
Balklänning/Prinsessa Älskling Sweep släp Tyll Bröllopsklänning (002171937)

Var recensionen till hjälp?

Absolutely stunning!!!

13 jul 2021

I have tried on and bought a few dresses at this point that I thought was the “one”. I never found one that really spoke to me the way they say that brides feel on say yes to the dress. After seeing another bride post about JJs House on a wedding Facebook group, I decided to check the dresses out.

I was nervous to order something online especially after not seeing it in person. But thankfully the reviews and the YouTube reviews all seemed to be super positive and the dress looked great so I decided to go for it.

If you’re hesitant, JUST DO IT! This dress is beautiful in person, lightweight and flowy. It has a really great romantic and whimsical vibe. This dress is everything that I have been looking for. Even my Mom was impressed with the quality of the dress. This dress is sooo comfortable and I can’t wait to wear it on my wedding day.
*Added a rhinestone belt in the photos*

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Översätt
Balklänning/Prinsessa Älskling Sweep släp Tyll Bröllopsklänning (002171937)
Balklänning/Prinsessa Älskling Sweep släp Tyll Bröllopsklänning (002171937)

Var recensionen till hjälp?

Looks JUST like the picture

30 apr 2021

YOU GUYS. this is the one. It is so, so, so beautiful. It is exactly as pictured. I chose the color "picture" and like what everyone has said, the lining a pinky/blush color which is just absolutely BEAUTIFUL! But if you are not wanting a pinky dress then make sure to pick a different color. I am so impressed with the quaility of the dress and I'm so happy I finally decided to order it. I ordered custom sizing and I'm usually a US18 size. I can't wait to wear this for my wedding in a few weeks and I can't wait for my fiancé to see me in this!

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Översätt
Balklänning/Prinsessa Älskling Sweep släp Tyll Bröllopsklänning (002171937)
Balklänning/Prinsessa Älskling Sweep släp Tyll Bröllopsklänning (002171937)

Var recensionen till hjälp?

très belle

9 dec 2020

Parfait, avec un jupon, elle avait un effet très princesse. J'étais même plus à l'aise que dans ma deuxième robe plus bohème.
Personne n'a su que ma robe ne coûtait que 200€ si je ne leur avais pas dit. Il manquait juste l'accroche intérieur pour resserrer au niveau de la poitrine (comme les accroches d'un soutien gorge). Du coup le soutien n'était pas terrible au niveau de la poitrine.
Je ne l'ai pris en taille S couleur blanches, pas de mesure personnalisé.
Livraison un peu longue et chère. Pas de frais de douane ou TVA, tant mieux, ça fait de mauvaise surprise autrement!

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Balklänning/Prinsessa Älskling Sweep släp Tyll Bröllopsklänning (002171937)
Balklänning/Prinsessa Älskling Sweep släp Tyll Bröllopsklänning (002171937)

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