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Online help

Beställningar

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

I vanliga fall kommer du få en beställning inom 2-3 veckor. Det tar omkring 9-12 dagar för skrädderiarbetet och 2-4 dagar för expressfrakten. För att se detaljerna, var vänlig kontrollera tiden för skrädderiarbetet och leveranstiden på produktsidan.

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Produkt

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Betalning

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Frakt

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Returer

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled."

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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Mitt konto

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJsHouse

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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A-Linje Rund-urringning Ankel-lång Chiffong Spets Klänning för Brudens Mor med Svallande Krås #204898

Klänningar för Brudens Mor

Recensioner(22)

1 313 kr 1 672 kr
  • Storlek Personliga mått (187 kr)

    Personliga mått

    Vill du ha en ännu bättre passform? För bara 187 kr mer, så kan du ta del av vår extra service som ändrar färdiggjorda klänningar efter dina mått!





    Standard Klänningar

    • Personliga mått är slutförsäljning och kan inte returneras.

    • Måtten som tillhandahålls är mina egna och är inte mått av standardstorlek.

    • Jag förstår att min klänning kommer att sys exakt enligt de mått som tillhandahålls - JJ's House kommer inte att ge något extra utrymme för flexibilitet.

Tillverkas på beställning
Skräddartid: 12-15 dager + frakttid: 2-6 Dager * Hurtig Levering: 2-6 Dager
* Standard Levering: 5-9 Dager
* Hurtig Levering: 2-6 Dager
* Standard Levering: 5-9 Dager

Denna klänning är Made-To-Order. Oavsett om du köper en standardstorlek eller ger oss dina egna mått, våra skräddare syr varje klänning efter.

Gör looken komplett

   

Kundrecensioner

4.9

baserat på 22 recension

Skriv en Recension

Dela din look med andra kunder och få 141 kr rabatt.

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A-Linje Rund-urringning Ankel-lång Chiffong Spets Klänning för Brudens Mor med Svallande Krås (008204898)
A-Linje Rund-urringning Ankel-lång Chiffong Spets Klänning för Brudens Mor med Svallande Krås (008204898)
A-Linje Rund-urringning Ankel-lång Chiffong Spets Klänning för Brudens Mor med Svallande Krås (008204898)
A-Linje Rund-urringning Ankel-lång Chiffong Spets Klänning för Brudens Mor med Svallande Krås (008204898)
A-Linje Rund-urringning Ankel-lång Chiffong Spets Klänning för Brudens Mor med Svallande Krås (008204898)
Topprecensioner Nyaste recensionerna foto (7) Positiva recensioner (21) Kritiska recensioner (1)

Beautiful Dress...Love the style!!

Nov 8, 2020

Love this dress!! Was nervous ordering a dress online but the ordering process was easy and I received email updates when the dress shipped. Ordered a standard size and the fit is very close. Maybe only a couple of minor adjustments to have a perfect fit! Dress quality and material is very nice! I can't wait to wear it at my daughter's wedding in January 2021.

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A-Linje Rund-urringning Ankel-lång Chiffong Spets Klänning för Brudens Mor med Svallande Krås (008204898)

Var recensionen till hjälp?

Very nice dress

Jan 4, 2020

I ordered this dress for my daughters wedding. It came really fast and no problems with shipping. I ordered a standard size 12 which is the size I normally wear but when I put it on the torso was really tight so I returned it. I would recommend you do a custom order with this dress because you have no extra wiggle room. It was well made and very impressed with the quality of workmanship.

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A-Linje Rund-urringning Ankel-lång Chiffong Spets Klänning för Brudens Mor med Svallande Krås (008204898)
A-Linje Rund-urringning Ankel-lång Chiffong Spets Klänning för Brudens Mor med Svallande Krås (008204898)

Var recensionen till hjälp?

Very Nice Dress

Jan 3, 2020

I ordered this dress for my daughters wedding. It came really fast and no problems with shipping. I ordered a standard size 12 which is the size I normally wear but when I put it on the torso was really tight so I returned it. I would recommend you do a custom order with this dress because you have no extra wiggle room. It was well made and very impressed with the quality of workmanship.

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A-Linje Rund-urringning Ankel-lång Chiffong Spets Klänning för Brudens Mor med Svallande Krås (008204898)
A-Linje Rund-urringning Ankel-lång Chiffong Spets Klänning för Brudens Mor med Svallande Krås (008204898)

Var recensionen till hjälp?

Beautiful dress

Apr 12, 2020

I took a chance ordering this online but I am delighted. I ordered this dress for my son's wedding. Its very well made and true to size. Also the colour is true to swatch. I look forward to wearing for his special day.

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A-Linje Rund-urringning Ankel-lång Chiffong Spets Klänning för Brudens Mor med Svallande Krås (008204898)

Var recensionen till hjälp?

Wow the dress is Gorgeous!!

Jan 26, 2020

I ordered this dress custom, it was made perfectly. The dress is just gorgeous!
I love the material, very well made,
The color just pops!!
I'm very pleased with the team as they kept in contact with me as I left notes on specific details how I wanted the dress.
I will definitely recommend jjs an be ordering again!!.
Thanks again guys!
You all did a great job!

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A-Linje Rund-urringning Ankel-lång Chiffong Spets Klänning för Brudens Mor med Svallande Krås (008204898)

Var recensionen till hjälp?

Great Value

Dec 27, 2019

Dress is true to picture and quality of material exceeded my expectations for a dress in this price range. Lace was exceptional. Dress arrived earlier than anticipated which was a huge plus as I was looking for Plan B. Stopped the search the minute it arrived. First purchase from JJ Housr... will probably be a regular shopper moving forward.

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A-Linje Rund-urringning Ankel-lång Chiffong Spets Klänning för Brudens Mor med Svallande Krås (008204898)

Var recensionen till hjälp?

Beautiful dress design & colour

Apr 26, 2020

Really happy with the quality and design - colour is exactly the same as the swatch - it’s Wisteria
Purchased for my daughters wedding in November

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A-Linje Rund-urringning Ankel-lång Chiffong Spets Klänning för Brudens Mor med Svallande Krås (008204898)

Var recensionen till hjälp?

Beautiful dress!

Oct 7, 2020

The dress was beautiful and the color was gorgeous. After purchase I realised I needed a custom size though. JJsHouse was very happy to have the item retruned and the process was easy. I could track my package and I had 3 options for the credit. Once they receioved the dress I got my coupon for my custom sized dress within a day. I had no problem placing my new order and I cannot wait to receive my dress!

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Var recensionen till hjälp?

beautiful dress

May 16, 2020

Having read bad reports after i'd placed my first order i was very dubious whether my dress for a friends wedding would arrive. Not only did the dress arrive in the middle of Covid 19 but it arrived 10 days earlier than the date given to me by JJshouse. I had the dress made to measure and the fit was perfect, the only thing i didn't like was the padding on the bust but this was easily removed. the dress hangs lovely and the material is quality. after this I decided to order a handbag and shoes which also arrived well within the allocated dates given, unfortunately I had to return the shoes as they were a very tight fit ( I have very broad feet). This again made me worry as I've read about refunds not being given but again I had no problems, the post was delayed getting to them because of Covid 19 but when I did a web chat they chased this up and replied by email to say may refund was being processed. I also had a number of web chats along the way and each time they sent me a ticket number and told me when to expect a follow up and this was always followed up within the time stated. so JJshouse keep up the good work and I would highly recommend you to my friends and family. The only down side the wedding has been cancelled due to Covid 19 but I have my outfit ready for the new date and will be ordering from you again.

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Var recensionen till hjälp?

Nice

Oct 3, 2020

The dress arrived sooner than i expected. Not only that, the quality was actually pretty good and accurate to the photo. We had a custom dress made and it was pretty accurate. Not bad at all

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