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Online help

Orders

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

Once you place an order, it will take us some time to either process or make the requested items before the order ships out to you.
Estimated Receiving Time = Processing Time + Shipping Time
Before placing an order, you can check the specific processing time on Each Product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 3-6 days for the shipment. The standard shipping takes 5-8 days. The super save shipping (only for orders of accessories valued less than $50) takes 15-30 days for the shipment. The sooner you place an order, the sooner we start preparing your item(s).
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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Product

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Payment

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Delivery

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Returns

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled."

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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My Account

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJsHouse

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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About

Read Maternity Bridesmaid Dresses Reviews reviews about Maternity Bridesmaid Dresses at JJsHouse; buy cheap Maternity Bridesmaid Dresses Reviews from JJsHouse.com now! - Page 1

See All Maternity Bridesmaid Dresses Reviews

Empire Scoop Neck Floor-Length Chiffon Maternity Bridesmaid Dress With Bow(s)
"Reçue dans les temps, qualité au top, jamais déçue de ce site!
j'aurai sûrement quelques retouches à faire car pas évident de commander une robe de femme enceinte 2 mois à l'avance! mais fidèle aux mesures demandées...
je recommande vivement!
"
Empire Sweetheart Floor-Length Chiffon Maternity Bridesmaid Dress With Cascading Ruffles
"This dress looked beautiful on me while pregnant for my friend's wedding. So comfortable and pretty. "
Empire One-Shoulder Sweep Train Chiffon Maternity Bridesmaid Dress With Ruffle Lace Beading
"The company was phenomenal. Customer remsined diligent with helping to complete my order. I was unsure about delivery but I was assured my dress would arrive on time. And, it did! I will definitely recommend jjshouse."
Empire Sweetheart Floor-Length Chiffon Maternity Bridesmaid Dress With Cascading Ruffles
"I'm a size 18 and I ordered a 20. My mistake. Too large. I wanted to make sure it would fit but my tailor wanted $200 to take it in and do the hem. I returned this dress but it was exactly as described and probably my fault for ordering too big. These Bridesmaids dresses are beautiful and such a better price than the stores. Everything else I ordered fit perfectly. "
Empire One-Shoulder Floor-Length Chiffon Maternity Bridesmaid Dress With Ruffle Flower(s)
"Als erstes vielen Dank für den tollen und sehr freundlichen Kundenservice. Ein sehr bemühtes Team . Das Kleid ist sehr gut verarbeitet und ist sehr schön. Die Farbe fällt etwas anders aus als auf dem Bild ist aber trotzdem wunderschön. Es ist leider ein bisschen zu lang und ich musste es ständig hochhalten...... aber sonst alles perfekt. Sehr schnelle Lieferung und sehr gut verpackt gewesen ... ich werde wieder hier kaufen.... vielen Dank."
A-Line High Neck Knee-Length Satin Maternity Bridesmaid Dress With Ruffle
"Ich finde den Stoff einfach wundervoll. Er fässt sich gut an. Ich habe das Kleid in Dunkelmarine mir gekauft und bin auch mit der Farbe sehr zufrieden. Nur der Hals ist mir persönlich etwas zu eng und hoch, aber das ist auch Geschmackssache!
Definitiv freue ich mich über diesen Einkauf.

***** Sterne gibt es noch für den Service hier! Ich bin noch gefragt worden, wann ich das Kleid tragen möchte (Schwangerschaft) und auch ein Wechsel der Farbe hat problemlos geklappt!

Ich werde bestimmt hier nich einmal einkaufen! "
Empire V-neck Floor-Length Chiffon Maternity Bridesmaid Dress With Ruffle
"couleur et taille conforme à l'attendu"
Empire Sweetheart Floor-Length Chiffon Maternity Bridesmaid Dress With Ruffle Flower(s)
"Ist ein Blickfang dieses Kleid es passt mir perfekt auf meinen Körper weil ich Benutzerdetail gewählt habe.
Ich kann es nur empfehlen.
Würde immer wieder hier ein Kleid bestellen "
Empire Square Neckline Floor-Length Chiffon Maternity Bridesmaid Dress With Ruffle Beading Sequins
"Gorgeous dress - good service as JJ's house contacted us to confirm sizing is 'standard sizing' and not maternity. Not an issue though - JJ's house put the order on hold so we could provide measurements for it to be custom made to measure to accommodate growing bump! "
Empire Sweetheart Sweep Train Chiffon Maternity Bridesmaid Dress With Ruffle Lace Beading Sequins
"Well, I'm sure once I get the dress fitted properly I may like it. I'm just a little upset that because im preganant I was told to add 2 sizes to my measurements to account for the timeline of my pregnancy, but the dress was still entirely too large. Its a nice dress for its pretty and plain appearance. However the gold color is not the gold of my choice I feel like its more of a yellow than an actual gold. If you like that sort of color then I guess the dress would be perfect."
Empire Strapless Knee-Length Chiffon Maternity Bridesmaid Dress With Ruffle Sash
"Robe 035004707 La robe est arrivée plus large que mes mesures, j'ai dû la resserrer au niveau de la fermeture éclair. Ceinture de qualité un peu moyenne, pas très bien fixée, j'ai fini par l'enlever. En revanche la robe me suit depuis 2 mois de grossesse et me va toujours - cf photo jointe. Donc plutôt satisfaite car achat bien amorti."
A-Line/Princess V-neck Floor-Length Satin Maternity Bridesmaid Dress With Ruffle Lace
"no good comunication ("
Empire Floor-Length Chiffon Maternity Bridesmaid Dress With Flower(s)
"I had custom measurements done and the dress fit like a glove (I wore a jacket with it) and many, many compliments. It was for a performance. Thank you, JJ's House!"
Empire V-neck Floor-Length Chiffon Satin Maternity Bridesmaid Dress With Beading
"I ordered this dress to be worn when I'll be 8 months pregnant and it has enough growth room for my tummy :) Very pleased with the result, thank you!"
Empire Sweetheart Floor-Length Chiffon Maternity Bridesmaid Dress With Ruffle Flower(s)
"J'ai commandé cette robe pour un mariage à 6 mois de grossesse. En me basant sur les mesures affichées sur le site, la taille 36 devait me convenir parfaitement. A la suite de ma commande l'équipe me contacte pour savoir la date de mon terme et pour me demander quelle taille de ventre je ferais au moment du mariage... autant dire que je réponds au pif ! Sans savoir que c'était pour mettre sur mesure la robe ! Sans que j'ai rien demandé. Du coup, à réception elle est beaucoup trop ample au niveau de la taille et bien sûr retourner la robe est impossible vu qu'elle est sur mesure ! Grosse déception. Je ne vais pas pouvoir la mettre. Ils m'ont offert 40% de réduction mais ça ne paye pas du tout le montant demandé par une couturière pour la remettre à ma taille (devis à 80e chez la moins chère). "
Empire Sweetheart Floor-Length Chiffon Maternity Bridesmaid Dress With Sash
"J'ai commandé cette robe "sur mesure" pour un mariage pour lequel je suis témoin de la mariée.

Mes mesures ont été prises par une couturière professionnelle, pourtant la robe est beaucoup, beaucoup trop grande.
Elle est n'est absolument pas portable en l'état, les mesures fournies n'ont pas du tout étaient respectées.
De plus la livraison a été plus longue que ce qui était indiqué alors que j'avais pris la livraison expresse.

En somme, le mariage est dans une semaine, je n'ai rien à me mettre, cette robe m'a couté 100 euros et je ne peux pas me faire rembourser puisqu'elle est sois disant "sur mesure".

Une catastrophe, je ne recommande vraiment pas ce site d'une très très mauvaise qualité.
"
Empire Square Neckline Floor-Length Chiffon Maternity Bridesmaid Dress With Ruffle Beading Sequins
"The dress is of very good quality. I had the dress done to a custom size according to my measurements and it was a little too big but otherwise perfect!"
Empire Sweetheart Floor-Length Chiffon Maternity Bridesmaid Dress With Ruffle
"This site sucks. They’re customer service is non existent. They’re “custom sizing” is just a bullshit way for you to drop $200 and not be able to make a return. DO NOT BUY FROM THIS SITE. DO NOT WASTE YOUR TIME WITH CUSTOM SIZING. I SENT THEM MY SPECIFIC MEASUREMENTS AND MY DRESS IS FALLING OFF OF ME!!!! Bull fucking shit! "
Empire One-Shoulder Sweep Train Chiffon Maternity Bridesmaid Dress With Ruffle Lace Beading
"Mein Kleid kam nie an, stehe nun ohne Hochzeitskleid da!"
Empire Floor-Length Chiffon Maternity Bridesmaid Dress With Ruffle
"Das Kleid ist wunderschön, jedoch nicht einer 36 entsprechend... muss es um gut 10 cm einnehmen lassen :(
man sollte es auf Mass bestellen."