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Online help

Pedidos

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

Normalmente, você pode receber um pedido dentro de 2-3 semanas. Leva cerca de 9-12 dias para personalização e 2-4 dias para envio rápido.
Verifique o tempo de personalização e o tempo de envio na página do produto, se desejar saber os detalhes.

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Produto

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Pagamento

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Entrega

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Devoluções

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled."

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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A Minha Conta

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJsHouse

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Tubo Amada Coquetel Tecido de seda Vestido de cocktail com Pregueado Beading lantejoulas #201776

Vestidos de cocktail

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  • Cada item de venda final foi visualmente inspecionado, limpo e recondicionado.

  • Alguns itens de venda final podem ter pequenas imperfeições que não são mostradas nas fotos.

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Envio em 3 dias úteis + Tempo de Expedição : 3-8 Dias * Envio: 3-8 Dias
* Expedição normal: 6-12 Dias
* Envio: 3-8 Dias
* Expedição normal: 6-12 Dias

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melhor crítica revisão mais recente Avaliações positivas (20)

Vegas NYE!!

Nov 24, 2019

I wore this dress NYE in Vegas 2019, it was gorgeous. One thing was the fabric had no give and it was a size 4 so I made it work but should have gone with custom sizing. This year I will be ordering another NYE dress from jjhouse......in size 6 ;-).
Sorry photo didnt rotate upon upload.

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Tubo Amada Coquetel Tecido de seda Vestido de cocktail com Pregueado Beading lantejoulas (270201776)

Esta Avaliação Foi Útil?

Apr 12, 2016

exactamente en la foto, medidas acertadas,estoy encantadísima,y haré futuras compras,la tela es impresionante,el material excepcional,me ha dejado sin palabras,la gente muy amable para resolver las dudas que tengas,te envían un número de seguimiento para que veas por donde esta tu pedido hasta que llegue a tus manos,fiables 100%.

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Tubo Amada Coquetel Tecido de seda Vestido de cocktail com Pregueado Beading lantejoulas (270201776)

Esta Avaliação Foi Útil?

Jun 17, 2014

I was concerned about ordering a dress online.....to my specific measurements. I figured it would be hit or miss. I am so happy to report it is a complete Hit!!! The dress is beautiful and fits me so well. The only problem I have is I cannot zip it up without help. If that is my only problem, I can live with that!

I was so happy with the outcome of my dress (to be worn for my son's upcoming wedding), that I immediately ordered another dress for the rehearsal dinner.

Not only was the dress as I viewed, it arrived in an amazingly short timeframe. I have bragged about your dress site to all my friends and clients (I am an esthetician). Each and every person has looked up your site...so get ready to start making more beautiful dresses for my friends and for me with many more special occasions coming up.

Thank you, thank you, thank you!!!

Holly Curtin

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Esta Avaliação Foi Útil?

Highly Recommended Dress

Jun 10, 2013

I was extremely happy with the product and service provided by JJ House. After I placed my order I read some reviews that were not overly positive and contacted them to cancel my order. They were extremely responsive (same day/next day response) and explained to me the terms and conditions and payment penalty which I should have read more carefully. After understanding them, I decided to proceed and take a risk... I was shocked!! The package came exactly when they said it would. It was high quality (beading top notch). They answered me on several emails very quickly. I did local alternations and the seamstress confirmed the sewing and beads were high quality. The price is very competitive and excellent for what you get. I ordered this in black and wore it to my cousins wedding. I received constant compliments all night long and my husband said it was stunning on me. (I am a size 10-12 so not an overly slim - size 2 type of body) but it was very flattering. So I think this would look fantastic on ANY size woman. I ordered a larger size than usual to ensure it fit my hips and altered the bust. I would recommend providing your actual measurements on line and customize your size because there are so many beads that it costs a lot to alter the top because they have to remove each bead by hand first and then sew back on. It actually comes with a sewn in bra strap to help support the top. (The top is very heavy with the bead work)... Just gorgeous, gorgeous, gorgeous!!! I highly recommend JJ House and their dresses. I will definitely use them again!

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Esta Avaliação Foi Útil?

Apr 2, 2015

I live in Jupiter Florida. This dress is for my Goddaughters wedding on the beach in May. The dress is absolutely stunning. I'm not a small lady.... but this dress is truly stunning. The workmanship is incredible. There is a built in bra strap too, plus boning on the inside too. Love love this dress. I will try to post a photo when I have it on. Great work team JJ'sHouse.

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Esta Avaliação Foi Útil?

May 18, 2018

Dear Shoppers,
The dress I received was exactly like the one on the website. I ordered the same pearl pink color with intricate beading and was not disappointed. I sent in my measurements and was curious as to the outcome. Needless to say I was pleasantly surprised. The dress fit perfectly; the only issue I found was the sweetheart cut to the top which was a little too big. Maybe, as a suggestion, the cup size (36 A, B,C etc.) could also be included in the measurement required field. Other than that I am excited to wear this garment to my fabulous cousin's wedding memorial weekend. Thank you to the talented staff.

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Esta Avaliação Foi Útil?

Sheath Sweetheart Knee-Length Chiffon Cocktail Dress

Aug 29, 2013

I was extrremely pleased with my purchase of this dress. It is absolutely beautiful. The bead work is stunning and the dress looks so expensive. I do recommend when ordering to measure and order custom made. A very happy customer and I will order from JJ's House again.

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Esta Avaliação Foi Útil?

Jan 8, 2014

This dress is absolutely stunning! Very classy, glamorous and refined. The craftsmanship is amazing and the quality is outstanding. I'm very satisfied, I will be buying more on JJ's House and recommend this service to friends of mine and other people who are looking for a special item. Kind greetings from a happy woman in Belgium, Bibi.

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Repondido por JJ's House:

Hi Bibi.vv, we appreciate your comments and feedback regarding the dress. We strive for customer satisfaction and I am pleased to see we succeeded. Our professional craftsmen have tailored to your exact specifications with great care.

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Esta Avaliação Foi Útil?

Jun 9, 2015

I customized my order to ensure that it would be right size. The dress is absolutely amazing...it looks exactly like the photo. REALLY!! I was contacted to confirm the length and within days my package arrived with a perfectly made dress. I highly recommend JJs House because they're for real.

Chris - New Jersey

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Esta Avaliação Foi Útil?

it was perfect

Jun 3, 2013

I ordered this dress on April second and it took nearly 20 days to finish processing, my dress arrived on April twenty 21st, several days before I was supposed to wear it. it was perfect and made me feel like an absolute princess to wear. I would just recommend ordering a month in advance.

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Vestidos De Cocktail Em Vicente Pires, Vestidos De Cocktail Em Vila Do Porto, Vestidos De Cocktail Em Vila Flores, Vestidos De Cocktail Em Vila Nova De Foz Côa, Vestidos De Cocktail Em VILA NOVA DOS MARTIRIOS, Vestidos De Cocktail Em Vila Velha, Vestidos De Cocktail Em Vila Velha Bairro Itapoã, Vestidos De Cocktail Em Vilhena, Vestidos De Cocktail Em Viseu, Vestidos De Cocktail Em Vitória,

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