Online help

Zamówienia

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

Przeczytaj artykuł

2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

Przeczytaj artykuł

3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

Przeczytaj artykuł

4. When will I receive my order?

Zwykle otrzymuje się zamówiony towar w ciągu 2–3 tygodni. Szycie zabiera około 9–12 dni a przyspieszona przesyłka 2–4 dni.
Jeśli chcesz poznać szczegóły, sprawdź Terminy szycia i Terminy przesyłek.

Przeczytaj artykuł

Produkt

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

Przeczytaj artykuł

2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

Przeczytaj artykuł

3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

Przeczytaj artykuł

4. How can I make sure all of my dresses are the same color?

Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

Przeczytaj artykuł

5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

Przeczytaj artykuł

Płatność

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

Przeczytaj artykuł

2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

Przeczytaj artykuł

3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

Przeczytaj artykuł

Dostawa

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

Przeczytaj artykuł

2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

Przeczytaj artykuł

3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

Przeczytaj artykuł

4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

Przeczytaj artykuł

Zwroty

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled.

Przeczytaj artykuł

2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

Przeczytaj artykuł

3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

Przeczytaj artykuł

Moje konto

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

Przeczytaj artykuł

2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

Przeczytaj artykuł

About JJ's House

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

Przeczytaj artykuł

2. Why choose JJ's House?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

Przeczytaj artykuł

At-Home Try-On Program

How the Program Works

When to Order for Try-On

Dresses Included in the Program

Ordering Limits

Purchasing the Dress(es) You Want

Returning the Dresses

Damaged Dresses

At-Home Try-On Program

To make sure our customers find the perfect dress for any occasion, we offer an At-Home Try-On Program that allows you to check out the quality and fit of our dresses from the comfort of your home.

This article contains helpful information regarding the program, including the topics listed in the catalog.

How the Program Works

Through the program, you can order up to 3 try-on dresses at a time for US$ 10.00-US$ 15.00 per dress. You get to keep the dresses for 1 week from the date of delivery (as shown on the tracking number) and then send those back to us using the prepaid return label included in your box.

Note: Please return all dresses you do not want to keep within 1 week of receiving your order using our pre-paid labels. Multiple returns are NOT ALLOWED!

Try-on orders generally take 2 workdays to process (this time can increase depending on the time of year so be sure to check the item pages) plus an additional week for delivery. At checkout, you'll be given an estimated delivery window based on your location. We cannot offer expedited shipping for try-on orders.

Currently, we are only able to offer At-Home Try On Program for our Customers from the USA (except for Hawaii and Alaska), UK, Germany, France, Australia, Canada, Belgium and Austria. If you need help deciding on a style or size, please reach out to our customer service team. You can also sign up to be notified when/if we start offering At-Home Try-On Program for other countries.

Try-on dresses cannot be taken out of the country of origin. If the try-on dresses were ordered to the UK, they should stay in the UK. If the dresses are taken out of the country of origin, you will still be responsible for making sure they are postmarked for return by the 7th day of delivery.

When to Order for Try-On

Try-on dresses currently take 2 workdays to process and an additional week for delivery. So we generally recommend that you order try-on dresses 2-3 weeks in advance of the date you'd like to try to make sure they arrive in time.

If the order arrives early and you need a little extra time, you can request some extra time by following the instructions here.

Dresses Included in the Program

We offer a selection of bridesmaid dresses, mother of the bride dresses, bridal gowns, special occasion dresses, junior bridesmaid dresses, flower girl dresses and maternity bridesmaid dresses within the program.

You can find all the dresses in our At-Home Try-On Program as follows:

Bridesmaid Dresses

Mother of the Bride Dresses

Bridal Gowns

Special Occasion Dresses

Junior Bridesmaid Dresses

Flower Girl Dresses

Maternity Bridesmaid Dresses

Ordering Limits

Yes, we only allow a total of 3 try-on dresses per order. If more is needed, you'll need to return the first set and wait until we have processed the return before you can try the next 3. Keep in mind that it usually can take a week or more for us to process a return once it has arrived back. We will email you once this is complete.

Purchasing the Dress(es) You Want

If you would like to keep an At-Home Try-On dress, you can purchase it within your return window by following the instructions here.

However, if you do not purchase the At-Home Try-On dress you ordered and it is not dropped off for return by the 7th day of delivery, we will have to charge you the full retail amount of the dress plus the full cost of a replacement, including shipping.

We would hate to do so. So if you don't want to keep the dresses but just need some additional time with them before you send them back, you can sign up to be notified here.

Returning the Dresses

We'll include a prepaid return label inside the package with your dresses (it has a barcode, our address, and the carrier's name on it). You do not need to initiate a return, as it has already been approved. Simply pack up the try-on dresses back into the package they arrived in, place the pre-paid return label we provided on top, and drop it off within 7 days of your order arriving.

If you misplace your return label, go to your "My Orders" page (for Guest Checkout users, be sure you are not logged into an account and click here instead) and click "View return details" in your order. Then you'll go to the "Returns & Refunds" page.

On the "Returns & Refunds" page, simply click "Download Label" to get your new return label:

Please keep the following in mind about returning try-on orders:

If you do not want to keep any of your try-on dresses, all dresses must be returned together as a set within 7 days of delivery. You cannot hold onto one of the dresses and send the rest back, and then order more dresses to try and to compare.

Please return all dresses you do not want to keep within 7 days of receiving your order using our pre-paid labels. Multiple returns are NOT ALLOWED!

We do not recommend using a different return label other than the one provided by us. If you choose to use another carrier for the return, we won't be responsible for any damage or loss of the package, and you could be charged for not returning the dresses.

The price you pay for the try-on service does not go towards the cost of your final order and is not refunded upon the return of the try-on dresses. It covers partially the cost of shipping the dresses to you and back to us (and we'll pay for the rest of the shipping fee).

Damaged Dresses

Try-on dresses must be returned in the original condition that they were received, with the tags still attached. Try-on dresses are not to be worn, except for try-on purposes so if they come back damaged, you may be charged a fee to fix the damage or replace the dress entirely if the damage cannot be fixed (such as in cases where they come back dirty, stained, coated in animal hair, or have a strong odor). If the damage is severe, you will be charged the full retail price of the dress and permanently banned from the website.

POMOC
Czy ten artykuł był pomocny?
Masz więcej pytań? Skontaktuj Się z Nami
Zarejestruj się, aby uzyskać wszystkie prezenty poniżej i pomóc znajomemu zdobyć punkty!
Świetnie! Otrzymałeś nagrody, pomagając znajomemu!
Zdobądź 100 punktów!
15% zniżki
ZEBRAĆ WSZYSTKIE
IŚĆ NA ZAKUPY