Online help

Zamówienia

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

Zwykle otrzymuje się zamówiony towar w ciągu 2–3 tygodni. Szycie zabiera około 9–12 dni a przyspieszona przesyłka 2–4 dni.
Jeśli chcesz poznać szczegóły, sprawdź Terminy szycia i Terminy przesyłek.

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Produkt

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Płatność

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Dostawa

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Zwroty

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled."

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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Moje konto

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJsHouse

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Ta suknia jest wykonana i sfotografowana przez JJsHouse.com. Wszelkie prawa zastrzeżone. Kopiowanie lub inne formy odtwarzania tego zdjęcia są surowo zabronione.
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Darmowa Dostawa Balowa/Księżniczka Dekolt Serce Tren typu sweep Tiul Suknie Ślubne #171937

Suknie Ślubne

Opinie(98)

US$ 295.00
KUP SUKNIE ŚLUBNE, OTRZYMAJ 20% ZNIŻKI NA AKCESORIA  | KOD: BOGO20
Do tego produktu kody nie mają zastosowania, ponieważ jego cena już jest obniżona.
  • Rozmiar Niestandardowy Rozmiar (US$ 20.00)

    Niestandardowy Rozmiar

    Szukasz idealnego wyglądu? Za dodatkowe US$ 20.00, nasi krawcy używając dokladnych pomiarów, stworzą idealną suknię tylko dla Ciebie.





    W przypadku sukienek do ziemi w wybranym rozmiarze należy wybrać opcję dodatkowej długości, aby suknia była odpowiednio długa do Twojej wysokości w butach na wysokim obcasie! Na przykład jeśli obcasy mają 2 inch wysokości, należy wybrać opcję +2 inch, a jeśli buty są płaskie, należy wybrać opcję +0.

    Przewodnik po Miarach

    • Niestandardowy Rozmiar jest ostateczna sprzedaż i bezzwrotne.

    • Podane wymiary są moimi własnymi, a nie wymiarami standardowego rozmiaru.

    • Rozumiem, żę moja sukienka zostanie wykonana dokładnie tak, jak wynika z podanych wymiarów – JJ's House nie doda żadnych luzów dla wygody.

Wykonane na indywidualne zamówienie
Dodano!
Qty:
Dodano!
Qty:
Pasujące produkty
Czas przeróbki: 15-18 DNI + Czas przesyłki: 6-12 Dni * Standardowa Wysyłka: 6-12 Dni
* Standardowa Wysyłka: 6-12 Dni

Zamów dzisiaj, zdobyć 

Ta suknia jest Wykonany-Na-Zamówienie. Nieważne czy wybierasz rozmiar standardowy czy nie standardowy, nasi krawcy uszyją każdą suknię zgodnie z zamównieniem.

Często kupowane z

   

Opinie Klientów

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4.9

W oparciu o 142pinii

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Podziel się swoją stylizacją z innymi klientami i zdobądź do 200 punktów.

Malé

2%
Wierny na wymiar

84%
Velké

14%
Zobacz wszystkie obrazy klientów
Balowa/Księżniczka Dekolt Serce Tren typu sweep Tiul Suknie Ślubne (002171937)
Balowa/Księżniczka Dekolt Serce Tren typu sweep Tiul Suknie Ślubne (002171937)
Balowa/Księżniczka Dekolt Serce Tren typu sweep Tiul Suknie Ślubne (002171937)
Balowa/Księżniczka Dekolt Serce Tren typu sweep Tiul Suknie Ślubne (002171937)
Balowa/Księżniczka Dekolt Serce Tren typu sweep Tiul Suknie Ślubne (002171937)
Najlepsze oceny Najnowsze oceny zdjęcie (63) Pozytywne oceny (97) Krytyczne oceny (1)

Me encantó mi vestido

22 MAJ 2022

Me encantó mi vestido, la verdad sí superó mis expectativas porque no sabía si confiar y pedirlo por internet siendo un día tan importante, pero leí los comentarios y me animé. No me arrepiento de nada, lucía muy bonito.
Ame las mangas y la falda, todo. Me quedo justo a la medida no fue necesario hacerle ningún ajuste, de altura igual quedó perfecto. Se puede ajustar por la parte de atrás, eso ayudó muchísimo ya que tenía duda por mi cintura pero encajó muy bien.
Si tienes duda de pedirlo, te recomiendo que cheques bien las medidas y lo pidas con tiempo para cualquier cosa, pero en general fue perfecto, la tela, el color, por su precio creo que vale la pena, me veía justo como quería y me había imaginado.

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Tłumaczyć
Balowa/Księżniczka Dekolt Serce Tren typu sweep Tiul Suknie Ślubne (002171937)
Balowa/Księżniczka Dekolt Serce Tren typu sweep Tiul Suknie Ślubne (002171937)

Czy ta ocena była pomocna?

DO IT!!

13 MAJ 2022

Don't walk run to buy this dress! it is absolutely stunning everything about it is perfect and I couldn't be happier! I got a custom size and it was totally worth it! It fits me perfectly! shipping was super fast as well I got my dress 2 weeks after my order! I am in love!!!

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Tłumaczyć
Balowa/Księżniczka Dekolt Serce Tren typu sweep Tiul Suknie Ślubne (002171937)
Balowa/Księżniczka Dekolt Serce Tren typu sweep Tiul Suknie Ślubne (002171937)

Czy ta ocena była pomocna?

Dress of my dreams

1 KWI 2022

I am SO in love with this dress!!! It was exactly what I expected and everything I wanted! I love the soft pink/peach undertones from the bottom satin skirt. It makes the appliqué flowers pop more than they would if the bottom skirt was the same colour as the top players. I checked the measurements and it looked like size 2 should fit me, so i opted to get size 2 instead of custom size. The lace up back allows for some adjustment so it worked great and fit me perfectly, except maybe the chest area (I am like a 32AA). I'll have to see if it could be tied tighter or if I should sew in a bra to fill that area a little. I'm 106lbs and 5'2" for reference. I thought I may need to get it trimmed at the bottom, but once I tried it with my shoes (with a 1" platform and 5" heel), it turned out that it doesn't need to get trimmed. The bottom skirt layers are actually quite a bit shorter and end up just above the front of my shoes, and the top 2 layers of tulle fall similarly to how it is on the model in the photos. In terms of quality, the top layers of tulle and applique flowers all look great and the stitching looks good. The bottom layers seem to be cut and sewn not very straight, but nobody sees those layers anyway. Plus, if it means that I save about $1000 CAD and get a dress for approximately $400 CAD versus something similar from a bridal shop for $1500+, I sure don't mind that the bottom layers that nobody sees are not 100% perfect.

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Tłumaczyć
Balowa/Księżniczka Dekolt Serce Tren typu sweep Tiul Suknie Ślubne (002171937)
Balowa/Księżniczka Dekolt Serce Tren typu sweep Tiul Suknie Ślubne (002171937)

Czy ta ocena była pomocna?

love it!

25 KWI 2022

Absolutely loved my dress I was so scared about ordering online but very glad I did. Unfortunately it was a little too big but it stayed up okay.

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Tłumaczyć
Balowa/Księżniczka Dekolt Serce Tren typu sweep Tiul Suknie Ślubne (002171937)
Balowa/Księżniczka Dekolt Serce Tren typu sweep Tiul Suknie Ślubne (002171937)

Czy ta ocena była pomocna?

Good quality

18 KWI 2022

Ordered this dress in ivory. The material was thick and heavy, overall good quality. The lace up top was very pretty. I just am very small chested and could not get the corset top to feel secure and not like it the dress would slide down, so I did not feel comfortable in it. The sizing was correct though, I am 5'2", 105 lbs, and ordered a size 0.

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Tłumaczyć
Balowa/Księżniczka Dekolt Serce Tren typu sweep Tiul Suknie Ślubne (002171937)
Balowa/Księżniczka Dekolt Serce Tren typu sweep Tiul Suknie Ślubne (002171937)

Czy ta ocena była pomocna?

Dream Dress

3 GRU 2021

I LOVED this dress! You can't get better quality at this price. I was so worried I wouldn't be able to get a dress I'd love for less than $300, but this was such a dream. It felt so high quality and heavy, it fit perfectly, and looked so amazing. AND I ordered it with only two months till my wedding and I recieved it in less than 2 weeks! The sleeves restrict your arms, but they don't break too easily and you can slip your arms out of them and tuck them into the dress if you need to, which is what I did for my first dance and the whole reception so I could dance! The dress still looks amazing. I followed the size chart and ordered a size 4 ivory.

My only two cons are that: 1) the description said it came with a zipper by default, but mine came with a corset back. Which turned out to be fine and meant no worries about needing alterations, but it's not what was described. And 2) some of the lace appliques on the dress had blackish marks on them, like they were dirty. But it was only a few and small enough that nobody could see it.

Overall, I've already recommended JJs House to everyone I know and would buy from here again! In fact, all of my bridesmaids did get their dresses from here!

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Tłumaczyć
Balowa/Księżniczka Dekolt Serce Tren typu sweep Tiul Suknie Ślubne (002171937)
Balowa/Księżniczka Dekolt Serce Tren typu sweep Tiul Suknie Ślubne (002171937)

Czy ta ocena była pomocna?

Whimsical Fairy Princess Dress of Dreams!!!

4 LIS 2020

I was skeptical to order online, as I'm sure everyone always is! I had no clue whether to order a standard size or a custom. I went with a standard UK Size 12 just in case I needed to return it but it fits me so well! The only parts that need slightly adjusting are the chest and the length as I'm only 5 ft 2 but it's no big deal at all to get it altered when the dress itself is such a reasonable price! If I had known I would love this dress so much I would have just ordered it custom sized!

The quality of the dress is phenomenal. It's comfortable, doesn't feel cheap and has a lovely weight to it. And most importantly, I can move in it!

This dress is a definite MUST if you love that really whimsical fairy princess look.

I ordered the dress on 25th October and it arrived to me (in the UK) on 4th November. I couldn't quite believe how fast it arrived to me considering everything going on at the moment.

Sorry for the bad photos, I have visible tattoos and my wedding isn't for quite some time yet so I really can't risk my H2B seeing it beforehand! Hopefully I will be able to add much better pictures after the big day.

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Tłumaczyć
Balowa/Księżniczka Dekolt Serce Tren typu sweep Tiul Suknie Ślubne (002171937)
Balowa/Księżniczka Dekolt Serce Tren typu sweep Tiul Suknie Ślubne (002171937)

Czy ta ocena była pomocna?

Gorgeous Dress!

24 MAR 2022

It is SO BEAUTIFUL! There are so many layers and it feels really high quality. I am 5'6", 120 lbs, and the size 4 fits me perfectly!!! I love that the back is adjustable and it feels secure when tightened. The dress came on time and I LOVE IT! The pink undertones are lovely and this is going to make my day extra special. Also, I cannot believe the price! This dress is literally 10 times cheaper than the one I tried on at a wedding dress store, but just as beautiful. I can't wait to wear it! (I don't even want to take it off) :)

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Tłumaczyć
Balowa/Księżniczka Dekolt Serce Tren typu sweep Tiul Suknie Ślubne (002171937)
Balowa/Księżniczka Dekolt Serce Tren typu sweep Tiul Suknie Ślubne (002171937)

Czy ta ocena była pomocna?

FIT PERFECT AND BEAUTIFUL

21 SIĘ 2021

I just wanna say WOW! I was so happy with my wedding dress. It was fit and I felt beautiful. I already did a review after I got the dress but I just wanna do another review and show you the photos of my wedding day. It was really gorgeous . I also got a veil from jjshouse.com. I just wanna say to others; Go! Don't be scared! Do it! Go for it! Don't think! buy it! Promise you will not regret. I will recommend jjshouse.com to my friends, relatives and to anyone out there. Thank you jjshouse.com!

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Balowa/Księżniczka Dekolt Serce Tren typu sweep Tiul Suknie Ślubne (002171937)
Balowa/Księżniczka Dekolt Serce Tren typu sweep Tiul Suknie Ślubne (002171937)

Czy ta ocena była pomocna?

PRIncess dream dress

18 CZE 2021

I'm in love.

The dress is gorgeous, it looks like a fairytale dress.

I usually use 38 EU, but I read ALL the reviews (yes, all) and decided to buy 1 size up (40 EU) and it was a good call. It fits very well and the corset helps to make it emphasize my body curves. However, it's very difficult to dress without help haha

About the pic color.. I love light pink in general so my opinion may be biased. The underneath color is kinda blush/light peach(?)
It makes the dress not completely white and that's what I think gives the dream and magic vibes.

Of course, I did not want a pink dress.. it's my wedding after all. I was concerned before but after it arrived all my worries are gone. Since it has many white layers (3 layers, 2 types of cloth), the blush color does not appear too much, and depending on the light the blush kinda blends with the white. Some dress styles on the website have fewer layers thus the blush appears more.

Honestly, the material is not high quality but it's ok. I mean.. the price is very affordable <3

About my measures, I'm 1,63m tall and 59~60kg(?). My body is kinda normal.. not skinny, not fat. My shoulders/thorax is a little larger (used to swim). The last bra I bought was IT 3C | UK 34 | EUR 75C and my waist ~72cm

It arrived very fast.. around 19 days (Italy). But probably it's because I didn't order a custom size. The length is the only thing that will have to be adjusted (in the pics I am barefoot) And I think JJShouse predicts this because the decoration is not too close to the edge, so I guess it's not going to be a big deal. What is going to be a problem is what I am going to do with this dress after the wedding, because I will want to keep it forever. Seriously. It's the most stunning dress I've ever had.

Thank you so much JJShouse

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Balowa/Księżniczka Dekolt Serce Tren typu sweep Tiul Suknie Ślubne (002171937)
Balowa/Księżniczka Dekolt Serce Tren typu sweep Tiul Suknie Ślubne (002171937)

Czy ta ocena była pomocna?

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