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Online help

Ordre

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

Normalt vil bestillingen din ankomme innen 2-3 uker. Tilpasning tar 9-12 dager, og ekstra rask levering tar 2-4 dager. Vennligst sjekk Tilpasningstid og Frakttid på produktsiden hvis du ønsker å vite detaljene.

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Produkt

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Betaling

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Levering

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Retur

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled."

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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Min konto

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJsHouse

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Fullfører ditt design

Dette er en ferdig kjole, den er skreddersydd og fotografert av JJsHouse.com. Alle rettigheter er reservert. Kopiering eller på annen måte reprodusering av dette bildet er strengt forbudt.
LIGNENDE STILER
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  • A-formet V-hals Ankel-lengde Chiffong Blonder Kjole til brudens mor med paljetter

    S$ 205.00




A-formet/Prinsesse V-hals Ankel-lengde Jersey Kjole til brudens mor med Frynse #56881

Kjoler til Brudens Mor

Anmeldelser(35)

S$ 214.00
  • Størrelse Egendefinert størrelse (S$ 28.00)

    Egendefinert størrelse

    Leter du etter den perfekte passformen? For bare S$ 28.00 mer vil skreddene våre bruke de nøyaktige målene dine for å lage en laget-til-bestilling kjole akkurat til deg.





    Måleveiledning

    • Egendefinert størrelse er endelig salg og kan ikke returneres.

    • De oppgitte målingene er mine egne og er ikke målinger av en standardstørrelse.

    • Jeg forstår at kjolen min lages nøyaktig etter de oppgitte målingene – JJ's House vil ikke beregne ekstra plass til komfort.

Laget på bestilling
Skreddertid: 12-15 dager + frakttid: 2-6 dager * Fremskyndet Frakt: 2-6 dager
* Standard Frakt: 5-9 dager
* Fremskyndet Frakt: 2-6 dager
* Standard Frakt: 5-9 dager

Vi skreddersyr denne vare i din størrelse og farge når du har foretatt en bestilling.

Fullfør utseendet

   

Kundeanmeldelser

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Skriv en anmeldelse

Del stilen din med andre kunder og få S$ 21-rabatt.

Se alle kundebilder
A-formet/Prinsesse V-hals Ankel-lengde Jersey Kjole til brudens mor med Frynse (008056881)
A-formet/Prinsesse V-hals Ankel-lengde Jersey Kjole til brudens mor med Frynse (008056881)
A-formet/Prinsesse V-hals Ankel-lengde Jersey Kjole til brudens mor med Frynse (008056881)
A-formet/Prinsesse V-hals Ankel-lengde Jersey Kjole til brudens mor med Frynse (008056881)
A-formet/Prinsesse V-hals Ankel-lengde Jersey Kjole til brudens mor med Frynse (008056881)
De beste omtalene De nyeste anmeldelsene Bilde (5) Positive anmeldelser (34) Kritiske anmeldelser (1)

Mother of bride

Mar 26, 2019

I’m keeping this dress for my daughters Sept. wedding. Ceremony in the woods with reception at a rustic golf course Clubhouse. I ordered the standard sizing vs custom as my first time purchasing with JJhouse and wanted the option to exchange. The quality is over the top fabulous! Next time I would order custom as I fell within a range of sizes and would like the bust to have been a half inch larger. Otherwise i would have been faced with alterations for waist and length. The color is perfect as I had ordered swatches. I will certainly order with them again and enjoy wearing this wonderful dress!

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A-formet/Prinsesse V-hals Ankel-lengde Jersey Kjole til brudens mor med Frynse (008056881)
A-formet/Prinsesse V-hals Ankel-lengde Jersey Kjole til brudens mor med Frynse (008056881)

Var denne omtalen nyttig?

Very Satisfied

Jun 20, 2020

Both myself & mum are very satisfying with this dress. It is arrived promptly (even with COVID), is great quality, fits perfectly & will look amazing at my wedding later this year.

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A-formet/Prinsesse V-hals Ankel-lengde Jersey Kjole til brudens mor med Frynse (008056881)

Var denne omtalen nyttig?

Jul 12, 2015

Wow!!! That was the second dress that I've ordered from this website and I'm speechless! Though I had some doubts, the quality of the dresses is outstanding! The fabric is very soft and the dress looks exactly as pictured here. My mom loved it!! Thank you again for an excellent service! :))))

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A-formet/Prinsesse V-hals Ankel-lengde Jersey Kjole til brudens mor med Frynse (008056881)
A-formet/Prinsesse V-hals Ankel-lengde Jersey Kjole til brudens mor med Frynse (008056881)

Var denne omtalen nyttig?

May 2, 2016

I looked and looked for a dress in just the right color--and then I found JJ House. I loved the flexibility of being able to find the dress I wanted (that matched the bride's dress in style) and then to be able to choose the right color. It fits well, and I am pleased.

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A-formet/Prinsesse V-hals Ankel-lengde Jersey Kjole til brudens mor med Frynse (008056881)
A-formet/Prinsesse V-hals Ankel-lengde Jersey Kjole til brudens mor med Frynse (008056881)

Var denne omtalen nyttig?

Apr 17, 2016

Please add to review I just submitted. Was very pleased with timeliness of arrival of dress after ordering. Came quicker than I thought it would. Had sent my measurements for fitting & very pleased.

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A-formet/Prinsesse V-hals Ankel-lengde Jersey Kjole til brudens mor med Frynse (008056881)

Var denne omtalen nyttig?

May 14, 2016

I have never ordered a custom fit dress. It fit exactly to the measurements I sent. And, this is the most flattering, gorgeous dress. I purchased it for a late afternoon wedding and evening reception. I have never received so many compliments on an outfit, both jewelry and dress in my life (seriously, and I am 59 years old). I felt like a princess.

AND, the very best part. It is the most comfortable outfit one could imagine, built in bra, no slip, no need for nylons with the length and open toe shoes. Frankly, it is, or more, comfortable than hanging out in your pajamas.

This dress could be worn year-round. The color, royal blue, is beautiful.

I would recommend this dress and JJ's House to anyone who wants a top-notch, quality dress for a great price!!!

I wish I had more occasions to purchase more dresses to wear, and I have never purchased a "special occasion" dress in my life. (As a business executive, I commonly either wear business attire or my jeans and sweats,)

Sincerely,
Doreen

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Var denne omtalen nyttig?

Apr 8, 2018

JJ's House was an on-line search that resulted in a custom made dress for our son's upcoming wedding. Being raised by a seamstress, I was cautious as to how the dress would fit and the quality of construction. My dress arrived before anticipated, professionally packaged, impecably made and was just what I had requested. The color was amazing, the fabric and quality of construction spot-on and I couldn't be more pleased. I had provided some specific "fit" requests and my "live chat" conversation was much appreciated before the dress was officially ordered. I will not hesitate to order from JJ's House in the future and I encourage any/everyone to treat themselves to a custom design; you will not be disappointed!

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Var denne omtalen nyttig?

Sep 15, 2016

I will be attending a formal wedding in late October. I didn't want to buy a dress that I would only wear once. There were so many beautiful dresses to choose from on this website, but I thought this dress looked appropriate for a formal wedding with the flexibility to wear on other occasions.
It arrived in a very timely manner and it is just beautiful and fits like it was made for me - which it was. Every aspect of this dress was perfect. If in doubt, spend the extra money and get it custom made to your specific measurements.
It also is extremely comfortable. I have a feeling I will be dancing all night.

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Var denne omtalen nyttig?

May 5, 2016

Ordered this dress which arrived today - champagne colour. Although a little on the tight side (my fault as debated getting the size up) I am absolutely thrilled with the purchase. It is exactly as described and very feminine. I am tall 5'8" and worried that it might not be as long as appears in the pictures but it is perfect ankle length. I am so thrilled I am going to order another of the same style but different colour. Classic style which won't date quickly. Thank you so much JJ's House.

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Var denne omtalen nyttig?

Dec 31, 2018

Omg...this dress is absolutely exquisite! I ordered the standard size 10 in the royal blue and it fits me like it was custom made. The quality of the material and workmanship is top notch and the order arrived the same day as promised. I will be wearing this to my son's upcoming wedding. I am going to wear silver heels with some silver jewelry to finish off the look. Can't wait to wear this! The measurements stated are right on so make sure to do a proper measuring job before ordering. Thanks JJ's House for making me feel so beautiful!♡

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Var denne omtalen nyttig?

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Lignende merker (Merke = tags/brand)

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