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Get quick help with merchandise, shipping, returns, or refunds inquiries here. For further support, please feel free to contact customer service.
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How do I choose my size?
Please note that most of our dresses are made to order, and sizing may vary from other brands. To ensure the best fit, we recommend checking the size chart on the product page and taking accurate body measurements before placing your order. We have also created a measurement guide video, which you can find here.
If you are unsure about sizing or experience any fit issues upon delivery, please contact our Customer Service team. We'll be happy to help you find the best solution.
If you are unsure about sizing or experience any fit issues upon delivery, please contact our Customer Service team. We'll be happy to help you find the best solution.
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How do I ensure the best fit for my dress?
For the best fit, please refer to the size chart on the product page and take accurate body measurements before placing your order.
If you are between sizes, we recommend choosing the custom size option where available. If this option is not available, we suggest selecting the size that best matches your largest measurement for a more comfortable fit.
If you are between sizes, we recommend choosing the custom size option where available. If this option is not available, we suggest selecting the size that best matches your largest measurement for a more comfortable fit.
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How do I choose the right color for my dress?
Please note that the colors shown on our website may vary slightly due to lighting and different screen settings.
To ensure the most accurate color match, we recommend ordering color swatches and comparing them directly with your preferred shade. This will help you make a more confident and reliable choice.
To ensure the most accurate color match, we recommend ordering color swatches and comparing them directly with your preferred shade. This will help you make a more confident and reliable choice.
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What if an item is out of stock, and will it be restocked?
Please note that product availability may change depending on stock levels and production schedules. If you are interested in an item, we recommend saving the product name or ID (e.g. JJ’s House Adams) and images so our Customer Service team can better assist you in recommending similar styles.
Some out-of-stock items may be restocked depending on demand and production plans. However, restock timelines are not guaranteed and may vary by style.
If you are interested in a specific item, we recommend contacting our Customer Service team for the most up-to-date availability information.
As most of our dresses are made to order, we recommend placing your order at least 2 months in advance to ensure timely delivery for your event.
Some out-of-stock items may be restocked depending on demand and production plans. However, restock timelines are not guaranteed and may vary by style.
If you are interested in a specific item, we recommend contacting our Customer Service team for the most up-to-date availability information.
As most of our dresses are made to order, we recommend placing your order at least 2 months in advance to ensure timely delivery for your event.
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What can I do if the item I received is too big or too small?
If you are not satisfied with the fit of your item, you may return eligible products for a refund and reorder in a different size, subject to availability.
Returnable items generally include standard-size dresses (excluding final sale items), shoes (excluding final sale shoes), and most accessories. You can check the return eligibility of each item in the Return Policy section on the product page or within your order details.
Returnable items generally include standard-size dresses (excluding final sale items), shoes (excluding final sale shoes), and most accessories. You can check the return eligibility of each item in the Return Policy section on the product page or within your order details.
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Are your dress sizes based on US or European sizing?
Our dress size chart is based on actual body measurements rather than standard US or European sizing. As sizing may vary between brands and regions, we recommend taking your precise body measurements and comparing them with our Size Guide on the product page for the best fit.
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How do I find the dress length?
To find the dress length, please refer to the Size Guide on the product page and look for the measurement labeled "Hollow to Hem." This measurement indicates the distance from the center of the collarbone to the hemline of the dress.
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Can I order multiple dresses to try and return the ones I don't keep?
Most of our dresses are made to order to help maintain affordable prices and reduce environmental waste. For this reason, we do not encourage "buy-many-keep-one" purchasing behavior.
If you are unsure about size, color, or style, we offer several alternatives to help you choose the right dress:
We also recommend referring to our Size Guide to help ensure the best choice before ordering.
If you are unsure about size, color, or style, we offer several alternatives to help you choose the right dress:
- At-Home Try On Program (available in selected countries, including the United States, United Kingdom, France, Germany, Australia, Canada, and more). This allows you to try sample dresses at home before placing your order.
- Color & Fabric Swatches, available for a small fee with complimentary shipping.
- Custom Size option, where our tailors adjust the dress based on your measurements for a better fit.
We also recommend referring to our Size Guide to help ensure the best choice before ordering.
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What does "As Picture" mean for dress color?
Some dresses may offer an "As Picture" color option, which refers to the exact color shown in the product photos. This is a unique variation and does not have a separate color swatch available.
To better understand the color, we recommend reviewing the product images on the product page as well as customer photos in the style gallery section.
To better understand the color, we recommend reviewing the product images on the product page as well as customer photos in the style gallery section.
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Why doesn’t the product image change when I select a color?
The color image change feature is currently available for selected dresses only. However, you can still order the dress in any available color option.
We are continuously working on extending this feature to more products.
In the meantime, we recommend checking customer photos in the style gallery section for real-life color references, or contacting our Customer Service team if you would like additional images of specific colors.
We are continuously working on extending this feature to more products.
In the meantime, we recommend checking customer photos in the style gallery section for real-life color references, or contacting our Customer Service team if you would like additional images of specific colors.
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Is the size chart for junior bridesmaid and flower girl dresses based on age?
Our size chart for dresses is based on actual body measurements rather than age. As sizing may vary between children, we recommend taking accurate body measurements and comparing them with our Size Guide on the product page for the best fit.
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How can I add custom requests when ordering a dress?
When ordering a custom-sized dress, you can include any special requests by adding them in the "Order Note" section at checkout. You may also provide additional measurements or customization details there to help us achieve a better fit.
All requests will be reviewed by our team, and we will do our best to tailor the dress according to your instructions whenever possible.
All requests will be reviewed by our team, and we will do our best to tailor the dress according to your instructions whenever possible.
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How should I care for my dress?
Please refer to the care instructions provided for your specific dress in the "Product Details & Tips" section on the product page. Care requirements may vary depending on the fabric and design, so it is important to follow the guidelines provided to help maintain quality and extend the lifespan of your dress.
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How can I order color swatches and extra fabric?
Color swatches: You can order color swatches directly on this page, or click "Order Swatch" in the color section of the product page after selecting your dress color.
Extra fabric: You can order extra fabric on this page. If you would like the fabric to match your dress, we recommend placing both orders together and contacting us by email with your color preferences after purchase. This allows us to better match the fabric color to your selected dress.
Extra fabric: You can order extra fabric on this page. If you would like the fabric to match your dress, we recommend placing both orders together and contacting us by email with your color preferences after purchase. This allows us to better match the fabric color to your selected dress.
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Do you provide garment bags for dresses?
Our dresses are shipped in standard protective packaging to ensure they arrive safely. A garment bag is not included with your order, but it can be purchased separately for storage and added protection at home.
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Do you have a physical store or showroom?
Yes, we do. Our JJ’s House First Flagship Store is located at 22 Eastcastle Street, London W1W 8DE, UK.
At our store, you can feel the fabrics, view the details up close, and try on your favourite styles in person.
To learn more about JJ’s House, please visit our About JJ’s House page.
At our store, you can feel the fabrics, view the details up close, and try on your favourite styles in person.
To learn more about JJ’s House, please visit our About JJ’s House page.
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Do you sell on other websites or platforms?
No, we only sell through our official website. We do not operate stores on other online platforms or third-party websites.
To ensure a safe shopping experience and timely delivery, we recommend placing all orders directly on our official website.
To ensure a safe shopping experience and timely delivery, we recommend placing all orders directly on our official website.
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How long does it take for an item to be restocked?
Restock timing varies depending on the design and production schedule. Some items may be restocked quickly, while others may not return at all.
We recommend reaching out to our Customer Service team for the latest updates on specific items.
We recommend reaching out to our Customer Service team for the latest updates on specific items.
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Can I request a color or design that is not listed?
If a specific color or customization option is not listed on the product page, it is generally not available for that design.
We recommend choosing from the available options shown, or contacting our Customer Service team for possible alternatives.
We recommend choosing from the available options shown, or contacting our Customer Service team for possible alternatives.
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Are all dresses ready to ship or made to order?
Most of our dresses are made to order to ensure quality craftsmanship and a wider range of customization options. This means production begins after your order is placed. You can also locate the "SHIPS NOW" toggle button on the left filter bar within the product page for dresses that are ready to ship upon ordering.
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Will my dress look exactly like the product photos?
Our dresses are carefully crafted to match the product images as closely as possible. However, slight variations may occur due to lighting, fabric texture, and handcrafted detailing.
We recommend reviewing all product images and customer photos for a better understanding of the final look.
We recommend reviewing all product images and customer photos for a better understanding of the final look.
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Can you recommend similar dresses if an item is out of stock?
Yes. If a dress is unavailable, our Customer Service team can recommend similar styles based on your preferred design, color, and size. We recommend saving the product details to help us better assist you.
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Why are dresses made to order?
Most of our dresses are made to order to maintain high quality standards, offer customization options, and reduce excess inventory. This helps us provide a wider range of styles and sizes.
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Why do delivery times vary between dresses?
Delivery times may vary depending on the design, production time, and customization options selected. Each dress is carefully made to order, which can affect processing times.
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Do prices change based on size or customization?
Pricing may vary depending on the design and customization options selected. Any price differences will be clearly displayed on the product page before checkout.
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Company Information
We operate under the following registered entities:
Singapore Office
TOP BRIDAL PTE. LTD.
50 Raffles Place, #30-00 Singapore Land Tower, Singapore
United Kingdom Office
TOP BRIDAL LIMITED
2 Eastbourne Terrace, London, W2 6LG, United Kingdom
Germany Office
TOP BRIDAL GmbH
Eschborner Landstraße 42-50, 60489 Frankfurt am Main, Germany
Customer Service
For any enquiries, please contact:
[email protected]
Important Return Notice
Please do not send returns to any of the addresses listed above.
Returns sent to these locations cannot be received or processed and may not be eligible for refund.
To ensure your return is successfully processed, please follow the return instructions provided in your order details or return request page.
Store Information
Our first and only flagship store is located at:
22 Eastcastle Street, London W1W 8DE, United Kingdom
At this time, we do not operate any other physical stores or retail locations.
We also do not have official stores on third-party websites or online platforms outside of our official website.
We operate under the following registered entities:
Singapore Office
TOP BRIDAL PTE. LTD.
50 Raffles Place, #30-00 Singapore Land Tower, Singapore
United Kingdom Office
TOP BRIDAL LIMITED
2 Eastbourne Terrace, London, W2 6LG, United Kingdom
Germany Office
TOP BRIDAL GmbH
Eschborner Landstraße 42-50, 60489 Frankfurt am Main, Germany
Customer Service
For any enquiries, please contact:
[email protected]
Important Return Notice
Please do not send returns to any of the addresses listed above.
Returns sent to these locations cannot be received or processed and may not be eligible for refund.
To ensure your return is successfully processed, please follow the return instructions provided in your order details or return request page.
Store Information
Our first and only flagship store is located at:
22 Eastcastle Street, London W1W 8DE, United Kingdom
At this time, we do not operate any other physical stores or retail locations.
We also do not have official stores on third-party websites or online platforms outside of our official website.