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Online help

Bestellingen

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

Normaal gesproken kunt u binnen 2-3 weken een bestelling ontvangen. Het duurt ongeveer 9-12 dagen voor het aanpassen en 2-4 dagen voor versnelde verzending. Kijk op de pagina van het product bij Aanpassing en Verzendingstijd indien u de details wilt weten.

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Product

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Payment

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Delivery

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Returns

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled."

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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My Account

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJsHouse

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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A-Lijn V-nek Sweep/Brush train Moeder van de Bruid Jurk met Kant Kralen pailletten Ruches #65593

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    Voor op maat gemaakte jurken tot aan de grond. Kies de optie extra lengte voor de lengte die past bij de hoogte van uw hakken! D.w.z. voor hakken van 5 cm selecteert u "+ 5 cm". Voor platte schoenen selecteert u "+ 0".

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Productietijd: 12-15 dagen + verzendtijd: 2-6 Dagen * Spoed Verzenden: 2-6 Dagen
* Standaard Verzendmethode: 3-8 Dagen
* Spoed Verzenden: 2-6 Dagen
* Standaard Verzendmethode: 3-8 Dagen
* Super Besparende Verzendmethode: 10-30 Dagen

De jurk is Op-Maat-Gemaakt. Of u nu kiest voor een standaardmaat of een Op-Maat-Gemaakt, onze kleermakers maken elke jurk op bestelling.

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A-Lijn V-nek Sweep/Brush train Moeder van de Bruid Jurk met Kant Kralen pailletten Ruches (008065593)
A-Lijn V-nek Sweep/Brush train Moeder van de Bruid Jurk met Kant Kralen pailletten Ruches (008065593)
A-Lijn V-nek Sweep/Brush train Moeder van de Bruid Jurk met Kant Kralen pailletten Ruches (008065593)
A-Lijn V-nek Sweep/Brush train Moeder van de Bruid Jurk met Kant Kralen pailletten Ruches (008065593)
A-Lijn V-nek Sweep/Brush train Moeder van de Bruid Jurk met Kant Kralen pailletten Ruches (008065593)
Beste reviews Recente reviews

Extremely happy with this dress!

Oct 3, 2019

After reading reviews from previous customers I was confident to order my dress here for my daughter's wedding. I looked in local stores and just couldn't find what I was looking for. I was so pleased with how it was shipped to me and the quality was better than I imagined. I did have it altered and pressed and it turn out amazing. I received so many compliments at the wedding and was asked many times where did I find my dress. You will not be disappointed with JJ's house!

A-Lijn V-nek Sweep/Brush train Moeder van de Bruid Jurk met Kant Kralen pailletten Ruches (008065593)
A-Lijn V-nek Sweep/Brush train Moeder van de Bruid Jurk met Kant Kralen pailletten Ruches (008065593)

Was deze review nuttig?

Jun 16, 2016

Very pleased. All the ladies in my wedding party are of a plus size, so I opted to have the dresses custom sized. It fit like a glove. They even emailed me before starting to double check one of the measurements. They got the dress to me very quickly.

A-Lijn V-nek Sweep/Brush train Moeder van de Bruid Jurk met Kant Kralen pailletten Ruches (008065593)
A-Lijn V-nek Sweep/Brush train Moeder van de Bruid Jurk met Kant Kralen pailletten Ruches (008065593)

Was deze review nuttig?

Loved it!

Mar 2, 2020

My dress was a perfect fit. I loved it! It was definitely worth the extra $20 to customize it to me. Everyone said it was stunning. The quality of the dress/material was very good.

A-Lijn V-nek Sweep/Brush train Moeder van de Bruid Jurk met Kant Kralen pailletten Ruches (008065593)

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Jan 13, 2018

Thanks so much Jjshouse for my beautiful dress, after trying so many dresses in stores I couldn’t find the dress that I really wanted and to suit my size.
I was so worried to get a dress that I have never tried on but I took the chance and ordered online , the chat line really assured me and they actually showed me people wearing there dresses from there gallery of photos .
I had ordered the dress customised and as soon as I ordered it the messages came in to get the alterations correct , which made me more reassured .
The dress came within 15 days it was beautiful such beautiful material and absolutely spot on .
I also purchased the silver bag clutch and the jewellery and shoes .
It was great to buy all from one place and get exactly what I wanted .
All night I was getting complements how lovely I looked as mother of the bride and how the dress was was stunning and everyone was asking me where I had purchased the dress.
So many guests at the wedding thought I’d payed hundreds but I got the dress for a reasonable price.
I will surely purchase again from jjshouse again again .
Thanks so much

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Apr 21, 2017

I can't say enough wonderful things about this dress, the experience or this company. I was leery at first. I needed my dress, custom made, by a wedding date. It arrived the week before the wedding (my fault, procrastinating about the order). I was concerned about the sizing, particularly the length. My relatives had ordered from here and said their dresses were too long. It says in the instructions that an extra 2 inches will be added to account for wearing heels. I was not wearing heels, so it was a bit confusing on how to order.

I deducted 2 inches off of my height, but then explained in detail in the comments section what my exact height was and that I was not wearing heels so I under-reported. I got a confirmation that it was being made off of the measurements I"d given, so I went into a panic that it would be 2 inches too short. The WONDERFUL customer service team here wrote me by the next morning to assure me that they understood the directions.

It is a beautiful dress!!! So many people stopped to compliment me. It fit perfectly as well. It is comfortable, but elegant.

The ONLY issue I had was with the back zipper, as it is a hidden zipper and there are flows of fabric. I zippered it off of me on the bed, so I knew it would zipper. I tried it on and it was obvious I had enough room to zipper, but you had to zipper it very straight on while holding the edges of the zipper together. I was worried the zipper would break, but a bridesmaid got it first try. And the ladies at the front desk of the hotel unzippered it for me after the wedding. I could not have gotten it zippered on my own. It's just a small thing to be mindful of...don't force the zipper.

If I am in need of formal wear again or a dress for a special event, this will be the first place I look.

Thank you, thank you, thank you for making my son's wedding day wonderful for me.

Was deze review nuttig?

Oct 14, 2017

I have NO complaints!
I was very leery of ordering a custom made dress without trying it on or being able to return it. However, the dress is beautiful, good quality, fit almost perfectly and arrived very quickly! I had some minor alterations done on the neckline to fit my modesty. The extra fabric on the tummy and rear isn’t very flattering but that’s a style issue, not dress quality. The dress was everything I’d hoped for and more than I expected!

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Oct 11, 2018

I'm satisfied with the gown I ordered. Ordered custom size & it fits perfectly. When I requested adjustment in neck line they answer back immediately & asked for another measurement.Order was shipped as promised. What I don't expect is the gold color I ordered is darker than I expected but its my mistake 'cause I have no idea what shade of gold color of the fabric I ordered if light gold or darker .

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Apr 25, 2016

Beautiful dress. I ordered a larger size (2 sizes) to be extra extra sure but that was stupid on my account. Way too big, but seems to not have an exchange policy for sizes. Not to worry I intend to take it in. Very very happy it's beautiful! Second time I've brought a dress from JJ's n have been happy! Thank you!! Don't have pic yet as it hasn't been taken in yet.

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Sep 8, 2016

I was so pleased with the dress I ordered from JJ's House!. I It fit perfectly and true to size. good quality, looks great, and a great price! Everything I hoped it would be! It was delivered promptly and I love that it came when expected.

This was such a good deal that we ordered the other dresses for the Bridesmaid and the Junior Bridesmaid. Can't wait to see them!

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Apr 21, 2018

This is my first purchase and was a bit sceptical of the quality but I have found the quality to be excellent. The beads and sequins are great. I bought a size up so that I could get it taken in if needed. The length will also need taking up as I am quite short.
Love it thank you

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Gerelateerde Tags

Moeder Van De Bruid Jurken In Zeist, Moeder Van De Bruid Jurken In Zele, Moeder Van De Bruid Jurken In Zelhem, Moeder Van De Bruid Jurken In Zevenaar, Moeder Van De Bruid Jurken In Zevenbergen, Moeder Van De Bruid Jurken In Zh, Moeder Van De Bruid Jurken In Z H, Moeder Van De Bruid Jurken In Zoersel, Moeder Van De Bruid Jurken In Zoetermeer, Moeder Van De Bruid Jurken In Zonhoven,

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