Online help

Bestellingen

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

Normaal gesproken kunt u binnen 2-3 weken een bestelling ontvangen. Het duurt ongeveer 9-12 dagen voor het aanpassen en 2-4 dagen voor versnelde verzending. Kijk op de pagina van het product bij Aanpassing en Verzendingstijd indien u de details wilt weten.

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Product

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Payment

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Delivery

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Returns

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled."

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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My Account

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJsHouse

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Dit is een voltooide jurk geproduceerd door JJsHouse.com en gefotografeerd in onze studio. Alle rechten voorbehouden. Het kopieren of anderzijds reproduceren van deze afbeelding is ten strengste verboden.
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A-lijn ronde hals thee lengte de chiffon kant moeder van de bruid jurk met kralen pailletten #204911

Moeder van de Bruid Jurken

Ervaringen(232)

US$ 176.00 US$ 176.00
  • Alle kleuren(42) Speciale aanbieding kleuren US$ 101 (1) Verzending binnen 48 uur Kleuren(1)
  • Maat Aangepaste maat (US$ 20.00)

    Aangepaste maat

    Op zoek naar de perfecte pasform? Voor een extra bedrag van US$ 20.00, zullen onze kleermakers uw exacte metingen gebruiken om een Op-Bestelling-Gemaakte jurk voor u te maken.





    Meetgids

    • Aangepaste maat is de uiteindelijke verkoop en kan niet worden geretourneerd.

    • De opgegeven maten zijn eigen aan mezelf en komen niet overeen met een standaardmaat.

    • Ik begrijp dat mijn jurk zal aangepast worden aan de opgegeven maten - JJ's House voegt zelf geen extra maat toe voor meer comfort,

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Verzendt in 48u + Verzendtijd: 6-12 Dagen * Standaard Verzendmethode: 6-12 Dagen
* Standaard Verzendmethode: 6-12 Dagen

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Klein

11%
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80%
Groot

9%
Bekijk Alle Afbeeldingen van Klanten
A-lijn ronde hals thee lengte de chiffon kant moeder van de bruid jurk met kralen pailletten (008204911)
A-lijn ronde hals thee lengte de chiffon kant moeder van de bruid jurk met kralen pailletten (008204911)
A-lijn ronde hals thee lengte de chiffon kant moeder van de bruid jurk met kralen pailletten (008204911)
A-lijn ronde hals thee lengte de chiffon kant moeder van de bruid jurk met kralen pailletten (008204911)
A-lijn ronde hals thee lengte de chiffon kant moeder van de bruid jurk met kralen pailletten (008204911)
Beste reviews Nieuwste beoordelingen Foto (71) Positieve beoordelingen (221) Kritische beoordelingen (11)

Parfait

15 mei 2022

Bonjour,
J'ai commandé cette robe pour ma maman à l'occasion du mariage de ma soeur.
La robe est magnifique, la texture est impeccable. Tout est parfait.
Cette robe est idéale pour une soirée, un mariage, un cocktail. Vraiment très jolie. Par ailleurs, le délai de livraison a été respecté. Je recommande sans hésiter le site et la robe.

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A-lijn ronde hals thee lengte de chiffon kant moeder van de bruid jurk met kralen pailletten (008204911)
A-lijn ronde hals thee lengte de chiffon kant moeder van de bruid jurk met kralen pailletten (008204911)

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Super belle robe

13 apr. 2022

Ma maman a adoré la robe! Elle est de très bonne qualité et à un style très adapté pour l'occasion (mariage). Très confortable en plus! Cependant à faire attention au moment de commander selon les mesures ma mère fait une taille 12 mais elle a commandé la taille 10 et ça lui va à merveille donc il serait mieux de commander une taille plus petite que la taille habituelle

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A-lijn ronde hals thee lengte de chiffon kant moeder van de bruid jurk met kralen pailletten (008204911)
A-lijn ronde hals thee lengte de chiffon kant moeder van de bruid jurk met kralen pailletten (008204911)

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Supremely happy with my dress

23 mrt. 2022

I am thrilled with the quality and workmanship of this dress. I couldn't decide between the coral and the watermelon, so first I ordered the color swatches. I loved the quality of the materials of the swatches and chose the watermelon. According to the size chart, I ordered the 12. It fits as if it had been custom made. The pictures you see is how it fits and looks out of the box! I'll be wearing it to my son's wedding in Greece this May. I highly recommend JJS House. Love, love, love the color choices and am totally satisfied with the quality and workmanship of this dress. Now I need to work on my tan.

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A-lijn ronde hals thee lengte de chiffon kant moeder van de bruid jurk met kralen pailletten (008204911)
A-lijn ronde hals thee lengte de chiffon kant moeder van de bruid jurk met kralen pailletten (008204911)

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Excellent quality, fit not so good.

28 febr. 2022

When I first opened the package I was most impressed by the beautiful lace quality and on unfolding the material was a high quality too and the workmanship quite impressive. On putting the dress on, the top was a perfect fit, but.... when I looked in the mirror I realised the waistline was 3 or more inches above my waist and the skirt fell from 4 inches below my armpit and hung giving a very wide impression from the front and the hem was then 3 inches short of the calf length as on the model. I compared a photograph of myself and where the waistline falls on the model and they are very different. I love the feel of the dress but could not wear it as Mother of the Bride the proportions are wrong, I weigh 57 kg and this certainly does not make me look the slim person I am. I don't know if you can offer a solution. Many thanks.

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A-lijn ronde hals thee lengte de chiffon kant moeder van de bruid jurk met kralen pailletten (008204911)

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Highly recommend this stunning drrss

26 sept. 2020

After reading the mixed reviews on this dress I decided to go with my gut feeling and true to form my gut didn't let me down. I ordered fabric swatches to get a true feel of the fabric and colour. Once I decided on the colour, Ivory I ordered up a size, normally I wear a 12/14 but I took the advice of past customers and ordered a size 16. The dress arrived sooner than I expected and the minute I opened up the box I fell in love with the dress. It was beautifully made, the lace and sequin detail is exquisite and well worth every penny and more than I paid. I am an older lady getting married for the second time and this dress was elegant and so comfortable to wear and it made me feel a milliion dollars on my wedding day at Gretna Green Scotland on 15/09/2020 and because of Covid restrictions I got to wear it again on 19/09/2020 for our socially distanced garden party at home in Wales for our family and friends. I had so many compliments about my dress I wouldn't hesitate to reccomend it just remember to size up. Thank you JJsHouse for my stunning wedding dress and for making me feel beautiful on my wedding day.
P.S. I had no reason to contact customer services so can't comment on that.

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A-lijn ronde hals thee lengte de chiffon kant moeder van de bruid jurk met kralen pailletten (008204911)
A-lijn ronde hals thee lengte de chiffon kant moeder van de bruid jurk met kralen pailletten (008204911)

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Beautiful dress

12 apr. 2022

My dress is so beautiful! Fits well, although I did size down a little. I did have to steam it out after receiving it, because it was wrinkled from the travel. It took us three weeks to arrive, which really isn’t bad.

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A-lijn ronde hals thee lengte de chiffon kant moeder van de bruid jurk met kralen pailletten (008204911)

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Great dress

28 mrt. 2022

The dress was true to the color "stormy". Fittness Bodiest at the top. It had a flaw and they gave me refund to get it fixed or I could return it or get a credit. It was true to fit if you look at the size chart. Had lots of complements from guest at the wedding. It traveled fairly well in my suite case only a few wrinkles.

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A-lijn ronde hals thee lengte de chiffon kant moeder van de bruid jurk met kralen pailletten (008204911)

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Stunning dress!!!

14 febr. 2022

The dress is absolutely gorgeous!! The color is perfect, and the quality of the workmanship is outstanding. So much better than dresses I'd been looking at at Nordstrom's!! I love the built-in structure. Unfortunately, I took the advice of people in the review and ordered up a size. Size 12 also seemed to match my measurements, but ended up being too big, both in the chest (I'm 34B at most) and in the waist. I am big-boned, but slim I guess. I am returning and ordering another dress with custom sizing. But so delighted with the quality, prompt shipping, and communications from JJ's House. Wow!

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A-lijn ronde hals thee lengte de chiffon kant moeder van de bruid jurk met kralen pailletten (008204911)

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Nicely made, Measurements off

13 mei 2021

First of all, let me say that this dress is well-made. There were no loose threads, no snags, the beading was sewed on nicely, and the skirt had a nice swish to it. Unfortunately, the measurements were off. I chose a size 8 in Orchid. The bust was perfect. The waist, however, instead of being 28.5 inches was 32 inches. In the pictures I've included, you can see how it fits in the first picture when I hold 4 inches of material in the back. In the second picture, the 32 inch waist is on display. Given the bead work and embellishments, it would require major reconstruction to make the dress fit. I sent it back. In addition, the "bling" was far more evident in real life than in the picture. It appeared much more understated in the picture. Given all of the difficulty people have with measurements, you may want to get a custom order to ensure the correct measurements. My pictures show a bluer dress than the Orchid shown but I think that was due to my lighting. I would say that the online color was more accurate.

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A-lijn ronde hals thee lengte de chiffon kant moeder van de bruid jurk met kralen pailletten (008204911)
A-lijn ronde hals thee lengte de chiffon kant moeder van de bruid jurk met kralen pailletten (008204911)

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Spectacular!

31 okt. 2021

This is by far the most beautiful article of clothing I have ever owned. Construction is perfect and materials are extraordinary. The sizing is exactly as described and my dress fits as if it were tailor made for me. It is elegant in every way. When I put it on, I feel taller, more confident, beautiful. I never knew a dress could do all of those things. I am not tall and willowy, but the fabric behaves as though I were. It is heavy enough to drape well, but does not feel stiff at all. I have always read that foundation garments are the key to a fabulous fashion statement. This bodice is structured so precisely that foundation garments are utterly superfluous. I am not a big fan of sequins and had decided that if necessary, I could remove them, but on this design in black, they give just the right amount of sparkle without looking garish. I grew up on a farm and I have large arms. I was afraid that being so fitted the sleeves might be tight, but I took a chance anyway. I am so glad I did. I hope that I will have another reason to order from JJ's House!

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Door l***s

Nov 29, 2021

Q: i would like to know what is this color on the picture?

Antwoord van JJ's House:

Hello! The color in the picture is similar to silver but in a lighter tone. If you'd like the dress in this color, simply choose "Picture" with the multicolor icon, the first option in the color choices.

Door s***1

Sep 10, 2021

Q: Hi,
Can you tell me what color the model is wearing in this dress?

Antwoord van JJ's House:

Hi there! Thank you for choosing us. I am more than willing to help. :) The color in the picture is similar to light silver. If you'd like the dress in this color, simply choose "Picture" with the multicolor icon, the first option in the color choices.

Door s***d

Jul 17, 2021

Q: How can I use discounts?

Antwoord van JJ's House:

1.At the checkout page, fill the coupon code in and click ""apply"" when using the coupon. 2.Since the coupon code can only be used once, please continue to pay for the order once you click check-out.

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