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Online help

注文品

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

通常、2~3週間でご注文品をお受け取りになれます。仕立てに約9~12日、優先配送に2~5日かかります。
詳細をお知りになりたい場合は、商品ページにて商品の仕立て時間および配送時間をご確認ください。

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Product

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Payment

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Delivery

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Returns

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled."

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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My Account

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJsHouse

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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JJsHouseの サンプル品 レビュー に関する サンプル品 レビューを読む ; お買い得価格の サンプル品 レビュー を JJsHouse.com で今すぐ購入! - ページ 1

全て見る サンプル品 レビュー

シース 恋人 膝上丈 Taffeta カクテルドレス ととも​​に ラッフル ビーズ スパンコール
"What an exellent service I received!! I order this lovely dress and I got in no time Even though I didnt realize it might take more time. They really helped me out with everything so I Get My dress on time! Amazing dress and perfect service! I definetely recommend jjshouse❤️❤️❤️❤️Thank you guys!"
シース 恋人 膝上丈 Taffeta カクテルドレス ととも​​に ラッフル ビーズ スパンコール
"True to size and is very high quality. Love this dress"
シース 恋人 膝上丈 Taffeta カクテルドレス ととも​​に ラッフル ビーズ スパンコール
"The dress is beautiful, very good quality fabric and seams, excellent service and I get like 15 days after I placed the order, thank you."
シース 恋人 膝上丈 Taffeta カクテルドレス ととも​​に ラッフル ビーズ スパンコール
"I got this dress for my 30th birthday. It came super fast which was great. It was a little poufy at the hips but other than that I love the way it fits."
シース 恋人 膝上丈 Taffeta カクテルドレス ととも​​に ラッフル ビーズ スパンコール
"I ordered the dress using my own specific measurements and it fits well . It took about 2 weeks in total from point of ordering and was well packaged in a nice box. Overall experience was excellent and I shall be buying future dresses there I am sure. Many thanks."
シース 恋人 膝上丈 Taffeta カクテルドレス ととも​​に ラッフル ビーズ スパンコール
"Last week I received my parcel .it arrived 3 days earlier than i thought. when i opened the box,it really gave me a big surprise.lovely dress,better than in the picture.i give 5 stars."
シース 恋人 膝上丈 Taffeta カクテルドレス ととも​​に ラッフル ビーズ スパンコール
"I just got my dress today, it is in great quality and well made and it fits me perfectly and the color is exactly as what shown in the picture! fast shipment and delivery. great and warm service .I will just recommend it to the people i know!"
シース スクープネック 膝上丈 サテン レース ミセスドレス ととも​​に スパンコール
"I was not sure I wanted a short dress or a long dress, this dress has won me over. The detail is beautifully done. The design blends nicely which makes it classic and not overdone. All the mother-of-the-bride dresses I looked at places seemed too old or for grandmothers. This dress was what I have been searching for. The material and craftsmanship is high end. I am very please with the dress. The color matched what was shown on the sight. "
マーメイド オフショルダー スウィープ・トレーン シフォン レース ミセスドレス ととも​​に ビーズ スパンコール
"This is a beautiful dress. I was looking for an one of a kind dress and this fits the bill. It is a little tight in the bust area so I am trying to lose weight to fit into it. I bought a sample dress because I had doubts about buying from an online store. If I am unsuccessful with fitting into this dress I will order the bigger size for my son's wedding. This dress is exquisite. "
シース スクープネック マキシレングス シフォン ミセスドレス ととも​​に ラッフル ビーズ アップリケ スパンコール スプリットフロント
"This dress caught my eye right away. I bought a sample dress because I was not sure about buying from an online store I have never heard of before. The color I needed for my son's wedding came in one size smaller than what I would have normally ordered. It is now my motivation to get into this dress. It is elegant and beautifully made. I love this dress."
非対称 シフォン レース ミセスドレス
"The material and design is beautiful. I bought a sample dress to check out the company and I am very pleased with my purchase. The color was what I was looking for. The design on the top of the dress is gorgeous. "
Aライン Vネック 膝上丈 シフォン ミセスドレス ととも​​に ラッフル
"I was really impressed with the packaging. The sizing is spot on. The colour is just like it is on the website. Will defiantly purchase from JJ's House again. "
Aライン Vネック 膝上丈 シフォン ミセスドレス ととも​​に ラッフル
"the dress were very pretty and I truly love the way it fit and how great I looked in it. very pretty"
Aライン Vネック 膝上丈 シフォン ミセスドレス ととも​​に ラッフル
"I just received this beautiful dress and I am very pleased with it. Dress is very flattering and flowing. Quality is pretty good. Shipping was also very fast. I would definitely recommend this site to others."
Aライン Vネック 膝上丈 シフォン ミセスドレス ととも​​に ラッフル
"I ordered the chiffon mother of the bride dress. I used the "Custom Sizing" option. What a great feature to offer your clients!! If I could add more beadings to the dress, it will better. "
Aライン Vネック 膝上丈 シフォン ミセスドレス ととも​​に ラッフル
"I have received the simple V-neck mother of the bride dress. I chose the color as the picture shows and the color of the dress I received is the same as I expected. This is a pleasant shopping experience. "
シース Vネック 膝上丈 シフォン レース ミセスドレス ととも​​に ビーズ カスケードフリル
"I bought this dress for my nephews fall wedding. Was very happy with the material quality and the color was beautiful. I have ordered from JJ's house before so kept with the same size I have ordered in the past and the fit was excellent. "
Aライン Vネック マキシレングス シフォン ミセスドレス ととも​​に ラッフル
"Reçu en 2 semaines en France. Taille universelle. A reprendre au niveau des épaules car je n'ai pas une carrure universelle. Mais la matière est agréable et la robe fait vraiment habillée. Je recommande. Robe très fluide. "
Aライン スクープネック マキシレングス シフォン レース カクテルドレス ととも​​に スパンコール
"Très satisfaite !
Robe en mousseline doublée avec du tissus épais : pas de transparence. Les manches donnent un côté très aérien.
Les broderies affines la taille.
Plus long que sur la photo. "
Aライン スクエアネック マキシレングス シフォン イブニングドレス ととも​​に スプリットフロント
"I love this dress! Very flattering on all of my bridesmaids and very impressed by the quality for the price. Three of my bridesmaids about the same size all got a size 6 and all wish they had gotten a size 4, so I'll need to see if I can exchange the 3. Those 3 bridesmaids are between 115-125lbs and from 5'2" to 5'5". I hope the exchange process is easy enough, but other than that, very satisfied! "