Online help

注文品

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

通常、2~3週間でご注文品をお受け取りになれます。仕立てに約9~12日、優先配送に2~5日かかります。
詳細をお知りになりたい場合は、商品ページにて商品の仕立て時間および配送時間をご確認ください。

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Product

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Payment

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Delivery

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Returns

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled."

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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My Account

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJsHouse

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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  • Vネック マキシレングス シフォン ブライドメイドドレス ととも​​に ラッフル 弓 スプリットフロント #196030

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    3営業日で発送 + 配送時間 : 5-8 日 * 通常配送: 5-8 日
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    4.9

    based on 36 reviews

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    Vネック マキシレングス シフォン ブライドメイドドレス ととも​​に ラッフル 弓 スプリットフロント (266196030)
    Vネック マキシレングス シフォン ブライドメイドドレス ととも​​に ラッフル 弓 スプリットフロント (266196030)
    Vネック マキシレングス シフォン ブライドメイドドレス ととも​​に ラッフル 弓 スプリットフロント (266196030)
    Vネック マキシレングス シフォン ブライドメイドドレス ととも​​に ラッフル 弓 スプリットフロント (266196030)
    Vネック マキシレングス シフォン ブライドメイドドレス ととも​​に ラッフル 弓 スプリットフロント (266196030)
    人気のレビュー 最新のレビュー 写真のレビュー (16) 肯定的なレビュー (36)

    Must Order will not disappoint

    2020年9月25日

    I have never ordered of an online store, but I must say I am very please with my order! went off the size chart and it fits like a glove! not tight nor loose, the material feels great! it is not like a cheap material at all! All I can say is WOW! I also got this from the sample sale! shipping was fast, took 3 days to deliver and Im in Texas! i paid the fastes delivery too.

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    翻訳
    Vネック マキシレングス シフォン ブライドメイドドレス ととも​​に ラッフル 弓 スプリットフロント (266196030)
    Vネック マキシレングス シフォン ブライドメイドドレス ととも​​に ラッフル 弓 スプリットフロント (266196030)

    このレビューは役に立ちましたか?

    Stylish, well-made, and got here fast!

    2019年5月26日

    Love this dress!!!!! Well-made, stylish, doesn't look or feel cheap, and it came several days earlier than expected in great condition. It is just a little flirty and fun, but the neckline isn't inappropriately low and the split isn't as dangerously high as it looks on the model. I am 5'5", 115 pounds, and chose a size 2. I was nervous because my bust and waist are a little bigger proportionally than the measurement for the sizing chart (33.5 in bust/26.5 in waist), but most 4's are too big for me... the 2 fits perfectly, although no room to spare, it just barely zips all the way. I was also concerned about the sewn-in padding because I'm a 32DD bra size, so the pads on size 2 dresses are usually too small or too high, but I think because of this dresses lower neckline they work perfectly. Bear in mind the padding doesn't really "lift" the ladies, if that's important to you. I also love that the waist tie is not sewn to the dress, so you can customize the waistline. It needs hemming only because my bride wants us to wear flat sandals, but at my height I wouldn't have to make any adjustments if I wore 3-4 inch heels like one normally would for a wedding. The ONLY critique I have is that it could use a clasp or catch at the top of the zipper; even if someone had more room than I did, I think the zipper would be prone to slipping down from dancing or an aggressive back motion. But definitely not a deal-breaker!
    Btw, this is the second dress I've bought from JJs. My last one was back in 2017 (a totally different style) and it was also well-made, arrived early, and I got tons of complements! I'd wear both again to other occasions, if I get the chance.

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    翻訳
    Vネック マキシレングス シフォン ブライドメイドドレス ととも​​に ラッフル 弓 スプリットフロント (266196030)
    Vネック マキシレングス シフォン ブライドメイドドレス ととも​​に ラッフル 弓 スプリットフロント (266196030)

    このレビューは役に立ちましたか?

    Good quality

    2020年4月7日

    I bought all maid dresses through JJ's House. The quality is good, they are just like the photos, all of the maids were happy about their dresses but after buying them I found cheaper options in local boutiques. So I recommend look first some options in local boutiques if not JJ's House is a good option because they have a lot of colors and models. We asked for custome measure.

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    翻訳
    Vネック マキシレングス シフォン ブライドメイドドレス ととも​​に ラッフル 弓 スプリットフロント (266196030)
    Vネック マキシレングス シフォン ブライドメイドドレス ととも​​に ラッフル 弓 スプリットフロント (266196030)

    このレビューは役に立ちましたか?

    Classic, Comfortable, Well Made

    2019年11月17日

    Bought from sample sale to try out to color for my wedding. It came well wrinkled, but that is easy to fix. I was debating between a size 8 and 10, but the 8 fit perfect. It is comfortable and flowy and I am sure I can use this for other occasions.

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    翻訳
    Vネック マキシレングス シフォン ブライドメイドドレス ととも​​に ラッフル 弓 スプリットフロント (266196030)
    Vネック マキシレングス シフォン ブライドメイドドレス ととも​​に ラッフル 弓 スプリットフロント (266196030)

    このレビューは役に立ちましたか?

    Súper recomendable

    2021年4月21日




    Nice dress and surprisingly good quality. This is the second bridesmaid dress I have ordered from JJHouse and this one arrived within 2 weeks of purchase. I would suggest if you are ordering a standard size to size down for this dress as they have built in cups and so you will not need to wear a bra in it. I am pear shaped and wear bottoms size 2 0r 4 and tops sized 4 or 6 and so I decided to go with the 6 .I could have easily got away with a size 6 as the skirt is super spacious and the top has extra space for me as well. I will have to get the straps shortened to fit better around my chest but other than this the dress is beautiful and i highly suggest.

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    翻訳
    Vネック マキシレングス シフォン ブライドメイドドレス ととも​​に ラッフル 弓 スプリットフロント (266196030)

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    Jolie robe

    2022年4月27日

    Jolie robe. Matière plutôt agréable au fini assez joli.
    Petit problème au niveau de la taille : le buste est trop serrée, impossible à fermer. On a dû la reprendre. (adaptée aux petites poitrine ou à la morphologie asiatique peut -être).

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    Satisfaite

    2021年3月31日

    Je suis satisfaite de la robe, elle est vraiment belle, magnifique, la couleur est très belle et elle est d'une très bonne qualité, je fais du 38 de base, j'ai pris du 36, elle est ni trop grande ni trop petite, elle est vraiment nickel.

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    Vネック マキシレングス シフォン ブライドメイドドレス ととも​​に ラッフル 弓 スプリットフロント (266196030)

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    Beautiful and for perfect!!!

    2019年4月12日

    I was a little iffy buying a dress online but it came in less than two weeks after I ordered it. The material is so good quality and it fits perfectly. I am 5’0 and wore 6 inch heels and it still needs a hem but other than that I love it!

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    Vネック マキシレングス シフォン ブライドメイドドレス ととも​​に ラッフル 弓 スプリットフロント (266196030)

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    Great dress

    2019年5月11日

    Very satisfied with the purchase. We got the dress custom-sized in the ink blue colour, and if fit very well and comfortably.

    P.S. Please excuse my camera -- the dress looks a bit more teal in real-life than the blue in the photo.

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    Vネック マキシレングス シフォン ブライドメイドドレス ととも​​に ラッフル 弓 スプリットフロント (266196030)

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    Great quality, great customer service, decent prices

    2020年5月13日

    I got the custom sizing and I would totally recommend it. It's much cheaper than having to get it altered afterward. The wait time was very quick- much quicker than if you ordered a dress in store.

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    翻訳
    Vネック マキシレングス シフォン ブライドメイドドレス ととも​​に ラッフル 弓 スプリットフロント (266196030)

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    • Vネック マキシレングス シフォン ブライドメイドドレス ととも​​に ラッフル 弓 スプリットフロント (266220387) 55

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