Online help

Ordini

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

Normalmente si riceve un ordine entro 2-3 settimane. Occorrono circa 9-12 giorni per la sartoria e 2-4 giorni per la spedizione.
Si prega di verificare i tempi di sartoria e i tempi di spedizione sulla pagina del prodotto per conoscere i dettagli.

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Prodotto

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Pagamento

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Consegna

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Restituzioni

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled."

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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Il Mio Account

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJsHouse

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Donna raso di seta come tacco a spillo punta aperta piattaforma stiletto
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Donna raso di seta come tacco a spillo punta aperta piattaforma stiletto #146116

Scarpe da sposa

US$ 50.00
7% DI SCONTO  | CODICE: WEEK
  • Avorio Nero Rosso Blu reale
  • Nessuna taglia disponibile per questo offerta speciale colore.
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Aggiunto con successo!
Qty:
Tempo di processamento: 7-8 Giorni + Tempo di spedizione: 3-6 giorni * Spedizione rapida: 3-6 giorni
* Spedizione standard: 6-10 giorni
* Spedizione super economica: 10-15 giorni
* Spedizione rapida: 3-6 giorni
* Spedizione standard: 6-10 giorni
* Spedizione super economica: 10-15 giorni

Ordina oggi, ottenerlo 

Spesso acquistato insieme a

   

Recensioni dei nostri clienti

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4.8

basata su 41 Recensioni

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Condividi il tuo look con altri clienti e ottieni US$ 15 di sconto.

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Donna raso di seta come tacco a spillo punta aperta piattaforma stiletto (047146116)
Donna raso di seta come tacco a spillo punta aperta piattaforma stiletto (047146116)
Donna raso di seta come tacco a spillo punta aperta piattaforma stiletto (047146116)
Donna raso di seta come tacco a spillo punta aperta piattaforma stiletto (047146116)
Donna raso di seta come tacco a spillo punta aperta piattaforma stiletto (047146116)
Recensioni migliori Recensioni più Recenti foto (15) Recensioni Positive (39) Recensioni Critiche (2)

Stupende! Consegna top!!

15 ott. 2021

Scarpe molto belle e di grande impatto! Comode grazie al plateau interno. Ho il 39 e calzano perfette. Consegna puntualissima!

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Tradurre
Donna raso di seta come tacco a spillo punta aperta piattaforma stiletto (047146116)
Donna raso di seta come tacco a spillo punta aperta piattaforma stiletto (047146116)

Questa recensione è stata utile?

Stylish Shoes, Perfect with the Dress

29 nov. 2021

I ordered these shoes along with a red evening gown that I bought. I could not have paired it better if I tried. These shoes were perfect. They were gorgeous. And they were true to size! I will be wearing these with more than just the evening gown--but also for like a night our on the town. These are versatile and fun. They're now some of my favorite shoes.

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Tradurre

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Gorgeous shoes! They do run large

18 lug. 2021

My daughter saw a similar pair of shoes on Etsy at almost 3 times the price. She had decided not to invest that much in her wedding shoes: then I saw these! The quality is excellent. They do run large

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Tradurre
Donna raso di seta come tacco a spillo punta aperta piattaforma stiletto (047146116)
Donna raso di seta come tacco a spillo punta aperta piattaforma stiletto (047146116)

Questa recensione è stata utile?

Buy it ladies, it worth the price

17 giu. 2021

I don't know how to think jjshouse for these beautiful shoes. They fit fine, goes with my bag and my dress. Color ivory. I

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Tradurre
Donna raso di seta come tacco a spillo punta aperta piattaforma stiletto (047146116)
Donna raso di seta come tacco a spillo punta aperta piattaforma stiletto (047146116)

Questa recensione è stata utile?

Gorgeous and Extremely Comfortable Shoes!

13 set. 2019

It definitely exceeded all my expectations for this shoe. I was a little bit nervous since it was the first time I buy something from this website. I love the color and shape of the stones, how good it feels the sole when you walk and the open toe section it looks really nice. I was confused on how to secure the string but it didn't take me that long to figure it out. I can't wait to wear it on my wedding day! I totally recommend this!

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Tradurre
Donna raso di seta come tacco a spillo punta aperta piattaforma stiletto (047146116)
Donna raso di seta come tacco a spillo punta aperta piattaforma stiletto (047146116)

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GLAMOROUS SHOE

27 giu. 2021

This is an EXCELLENT shoe however the sizing was off a bit. I got a 37 which is a US size 6 and slightly too big. Retuning and hoping the 36 fits better. Luckily I have enough time to order the 2nd pair since not married until August.

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Tradurre
Donna raso di seta come tacco a spillo punta aperta piattaforma stiletto (047146116)

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Happy

9 set. 2020

I'm really happy and positive surprised. The material is nice and good quality. You do see the pad a bit when you look close, but the stones don't seem to come off easily. I normally wear size 38 and ordered 38. It fits perfectly.

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Tradurre
Donna raso di seta come tacco a spillo punta aperta piattaforma stiletto (047146116)
Donna raso di seta come tacco a spillo punta aperta piattaforma stiletto (047146116)

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Muy buen servicio

25 mar. 2021

Ordené este producto para mi boda
Si tardo un poco en llegar, desde el día que lo ordene hasta el día que llego, tardo aproximadamente 1 mes
Pero puedo decir que es exactamente lo que yo esperaba, se ven mejor que en la foto, me quedan perfecto y el material es de buena calidad.
Como consejo: yo utilice las medidas de referencia que dan para ver cuál talla era mejor

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Tradurre
Donna raso di seta come tacco a spillo punta aperta piattaforma stiletto (047146116)

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Wow! Super!

19 lug. 2021

Unglaiblicj schön! Wow wirklich perfekt! Höhe auch sehr entspannt! Unglaublich schönes Ding! Ich liebe es so sehr! Wow einfach nur wow!

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Tradurre
Donna raso di seta come tacco a spillo punta aperta piattaforma stiletto (047146116)

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Perfekt

5 ago. 2020

Sehr gute Qualität, die Schuhe sehen sehr schön aus und sind soooo bequem! Ich freue mich so sehr dass ich mich für diese Schuhe entschieden habe. Die Größe passt auch Perfekt. Ich bin sehr zufrieden auch mit dem Kundenberatung. Alle waren sehr nett und hilfsbereit. Gerne wieder!

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Tradurre
Donna raso di seta come tacco a spillo punta aperta piattaforma stiletto (047146116)

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Consulenza sui prodotti

Inizia Chatta ora!

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By C***a

Jul 11, 2021

Q: Can you tell me the heel height of the shoe model?

Risposta da JJ's House:

That is beautiful, and the actual heel height is 4.13 inch (10.5cm).

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