We're Here To Help!

Kindly note that most of our dresses are made from scratch and our sizing standards may differ from other brands. For the best fit, we recommend consulting our size chart on the product page and taking precise measurements before choosing a size.
Should you experience any fit issues upon receipt, please contact our customer service team. We are dedicated to assisting you in finding the optimal solution.

For a perfect fit, please consult our size chart on the product page and take precise measurements before choosing a size. If you fall between sizes, we typically suggest opting for a custom size if available for the dress. This way, we can tailor the dress to your specific measurements for an ideal fit.

Please be aware that the color of the pictures on our website may be influenced by lighting and computer screen settings. To ensure an accurate color match, we suggest ordering color swatches and comparing them to your desired color. This will help you make a more reliable choice.

Kindly be informed that the availability of our products is subject to change. If you are interested in a product, we recommend saving the item ID/or nickname (e.g. JJ's House Adams) and pictures for reference. For items out of stock, please reach out to our Customer Service Team to inquire about restocking details.
Note: Due to most dresses being made to order, we recommend ordering at least 2 months in advance for an optimal fit and to align with current fashion trends.

For returnable items, if you are not satisfied with your item, you may return it for a refund and reorder the item in a different size, if available.

* The following items are returnable: Standard-size dresses (except final sale dresses), shoes (except final sale shoes) and most accessories. You can check the return eligibility of an item in the "Return Policy" section on its product page or on the order details page.

Our size chart for dresses is based on actual body measurements and may vary slightly from your local sizes. For the best fit, we recommend obtaining the exact body measurements and comparing them with our "Sizing Guide" on the product page.

To find the dress length, refer to the "Sizing Guide" on the product page and look for the measurement labeled "Hollow to Hem", which indicates the distance from the center of the collarbone to the desired hemline.

Most JJ's House products are made-to-order to maintain low prices and minimize environmental waste. We do not encourage the practice of "Buy-many-keep-one" purchases. Make sure to consult our "Sizing Guide"!

If you're unsure about color, size, or style, we offer various services to help you find the perfect dress:

1. For customers in the United States (except for Hawaii and Alaska), the United Kingdom (except for Jersey), France, Germany, Australia, Canada, Ireland, the Netherlands, Italy, Belgium, Austria, Sweden, Spain (Peninsula), Finland, Denmark, Poland, and the Czech Republic, we provide an At-Home Try On Program. Have dress samples shipped to your door so you can try dresses on at home before purchasing.

2. Color & Fabric Swatch for a small fee. Shipping is complimentary.

3. Custom-size option. Our tailors will ensure your dress fits perfectly.

Certain dresses may feature an "As Picture" color option, representing a unique color variation. While there is no color swatch available for this option, feel free to check the product photos on the product page or customer photos in the comments section after selecting "As Picture".

The dress color change function is currently available for select dresses, but you can order the dress in any available color. We are working on extending this feature to more products soon. In the meantime, you can view customer photos in the comments section or reach out to us for additional pictures of certain colors.

Our size chart for dresses is based on actual body measurements. We recommend obtaining the exact body measurements and comparing them with our "Sizing Guide" on the product page for the best fit.

When ordering custom-sized dresses, you can provide extra measurements in the "Order Note" column on the checkout page to ensure a better fit. Your request will be reviewed, and we will tailor the dress accordingly whenever possible.

Please refer to the detailed caring instructions specific to your dress in the "Product Details & Tips" section on the product page. Different dresses may have different caring instructions, so it is important to follow the guidelines provided to prolong its lifespan and maintain its quality.

Color swatches: You can either order them directly on this page or click "Order Swatch" in the colors section of the product page after selecting your dress color.
Extra fabrics: You can order extra fabrics on this page. If you want to order extra fabrics to match your dress, we recommend ordering both together and specifying your color preferences via email after ordering, so we can try our best to match the fabrics' colors to your dress.

Yes. For added protection, we recommend purchasing a garment bag for your dress.

Yes! We have a physical store: JJ's House First Flagship Store is located at 22 Eastcastle Street, London W1W 8DE, UK. You can feel the fabrics, see the details up close, and try on your favourite styles. To learn more about JJ's House, please visit About JJ's House.

No, we do not have a presence on any online platforms or websites other than our official website. To ensure timely delivery and enjoy our services, please place your order directly on our official website.