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Online help -

My Orders - +

1. How do I place an order?

To place your order:
1.Add the desired item and quantity to your cart
2.Click the shopping cart icon.
3.Review your order and click Continue Checkout.
4.Sign in or Register.
5. Confirm your shipping details and payment method, click Continue Checkout.

2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made from scratch, whether you ordered a standard or custom size, both require tailoring time. Please check the tailoring time on the product page.

3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

4. When will I receive my order?

Currently, you can receive an order within 2-3 weeks. Normally it takes 9-12 days for tailoring and 2-4 days for expedited shipping.

Product - +

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

4. How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a message in the Special Instructions column at the bottom of the check-out page when placing the order.

5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact US for more information.

Payment - +

1. What methods of payment do you accept?

Please click this link.

2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

Delivery - +

1. Where do you ship to?

We can ship worldwide. Please be assured that your address can be chosen from our shipping countries drop-down list when you fill in the shipping address.

2. What shipping methods do you offer?

We have three shipping methods including expedited shipping, standard shipping and super saver shipping.
Super saver shipping is only for accessories priced less than US$50.

3. Can I change my shipping address?

You can only change the shipping address while your order is still in production. You can Contact US to send the correct shipping address. Our representatives will help you with that.
Once your order has been shipped, we cannot change the delivery address nor delivery options.

4. How much does shipping cost?

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.

Returns - +

1. What is your return policy?

To return items, first customers need to contact us within 7 days upon receiving their items.
For all Standard Size dresses / shoes / accessories: you can return it once you are not happy with it, and if it is correctly made, the return postage shall be paid by buyers.
However, JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items. Please contact our Customer Service to initiate the return process within 7 days upon receiving your item(s).
The item must be returned in its original condition. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.

2.What is your return/exchange process?

You may need to Contact US to initiate the return process within 7 days upon receiving your items. Our after-sales department will handle the issue thereafter.

3. Can I return a standard-size dress?

Yes, you can return any standard size item within 7 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

My Account - +

1. How I can change my email address?

Please send your request and correct email address to service@JJsHouse.com, or you can choose to chat now or email us. Our representatives will reply within 24 hours.

2. What should I do if I forget my password?

1.Forget password Please click this link to reset your password. If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.
2.Change password If you would like to change your password, please refer to the below steps:
1)Simply click ‘Sign in’ on our website and then click ‘My Account’ at the top of the website.
2)Click "Account Settings" on the left column and then you can change the password and save the new one.

About JJsHouse - +

1. Do you have a store?

Currently we operate as a solely online business, which allows us to tailor to order, and to offer you a very wide range of garments at our lowest prices.

2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Aloitetaan

Pyöreä kaula-aukko Lattiaa hipova pituus Sifonki Pitsi Iltapuku jossa Laskeutuva röyhelö

Pyöreä kaula-aukko Lattiaa hipova pituus Sifonki Pitsi Iltapuku jossa Laskeutuva röyhelö #206051

48,00 160,00 €
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48,00 €

Tuotteen arvostelut

Kirjoita arvostelu

This was my wedding dress & I absolutely loved it. It arrived quickly, fit perfectly thanks to custom measurements, and looked beautiful. All for a great price too!!

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Beautiful dress! Very well lined. The ruffles in the front just add a little extra something. The detail on the top & sleeves are very pretty & nicely made. I ordered a custom size not only did it fit perfectly, but I received it just 2 weeks after I ordered it. Thanks for a beautiful dress!

I loved this dress when I put it on, so delicate and attractive. Had it made especially for my height and for when I go on my cruise. The colour I selected was sky blue.
I was very pleased with the quality and make up of the garment.

Pienamente soddisfatta, articolo conforme all'ordinazione, spedizione puntuale.

I'm very happy with my dress. I use it as my weddingdress. Thank you

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i purchased this dress custom sized to wear as Maid-of-Honor in my sister's wedding. unfortunately, it was too big and i had to have it altered by a local seamstress, however, the sizing could have been my fault as i had never been measured before.
after alterations, it was fantastic! i got so many compliments on it as well!

to those considering this dress, it has a lot of fabric and is much heavier than i anticipated, but it really is beautiful. :)

thank you, JJ's house!

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The dress that I have bought, was better than I expected. Also, it arrived earlier than was planned.
I recommend to have it custom made, like I did, because it suits me perfectly.
Only the zipper is difficult to close because it is curled to the outside.
Nevertheless, the dress is really beautiful.

Når du ser på størrelse oversikt,så kan du kjøpe en kjole som skal passe perfekt for deg.
Jeg tenkte at kjolen skal ikke passe,fordi når du kjøper på nettet,så kan det skje sånn.
Men i denne butikken fikk jeg kjolen som passet og så ut perfekt,

Jeg valgt denne kjolen til min avslutning i ungdomsskolen, og den var den beste kjolen..
Jeg følte meg som en prinsesse.

Tusen hjertelig takk for kjolen!!

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Thank you very very much JJs House, i ordered this dress in pearl pink in a custom size and i can't describe how beautiful it is,it fits perfectly and i'm more than happy with the quality of the dress. It's very well designed and tailored that makes it so special. This was my first time ordering a dress online and i would order again from JJs house. Have no doubts ladies, the customer service is super excellent and i would recommend this website for everyone. It's always better to get it custom size so you can definitely be sure to fit your size. I've added almost 2 inches extra for heels. I love it.

Thank you JJshouse for this amazing dress!! I bought this in burgundy and custom size. It arrived fast and the fit is perfect. It has some lovely beading on it which doesn't show up in the pictures but it just made the dress even more perfect. I am more than happy!

Kommenttisi on lähetetty onnistuneesti! Ole hyvä ja huomaa että kommenttisi tarkistetaan 24 tunnin sisällä mahdollisen sopimattoman sisällön vuoksi.Kiitos kun vierailit JJsHouse.com:ssa!