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Online help

Pedidos

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

Normalmente recibirá el pedido en el plazo de 2 a 3 semanas. Su preparación lleva aproximadamente de 9 a 12 días y su entrega rápida de 2 a 4 días.
Compruebe el tiempo de preparación y entrega en la página del producto si desea conocer los detalles.

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Producto

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Pago

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Entrega

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Devoluciones

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled."

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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Mi cuenta

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJsHouse

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Comentarios/Reseñas(39) Hacer una pregunta

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  • Tamaño | Medida personalizada (19,00 €) :

    Medida personalizada

    ¿Buscando que te quede perfecto? Por 19,00 € adicionales, nuestros costureros usaran tus medidas exactas, para crear un vestido a pedido. Solo para ti.





    Guía de medir
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Actualmente, nuestros envíos funcionan con normalidad. Además, estamos poniendo todo nuestro empeño en que los envíos sean lo más seguros posible.

Logotipo multicolor
Logotipo multicolor
Plazo de Confección: 12-15 días + Tiempo de envío: 2-6 días * Envíos expeditos: 2-6 días
* Envíos estándar: 3-8 días
* Envíos expeditos: 2-6 días
* Envíos estándar: 3-8 días
* Envíos súper ahorro: 10-30 días

Este vestido es hecho a pedido. Así sea que seleccione una talla estándar o personalizada, nuestros costureros elaboran cada vestido por pedido.

Este vestido es hecho a pedido. Así sea que seleccione una talla estándar o personalizada, nuestros costureros elaboran cada vestido por pedido.

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Comentarios de clientes

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Imágenes de cliente
Corte trompeta/sirena Escote en V Hasta la tibia Gasa Vestido de madrina con Cuentas Lentejuelas (008042889)
Corte trompeta/sirena Escote en V Hasta la tibia Gasa Vestido de madrina con Cuentas Lentejuelas (008042889)
Corte trompeta/sirena Escote en V Hasta la tibia Gasa Vestido de madrina con Cuentas Lentejuelas (008042889)
Corte trompeta/sirena Escote en V Hasta la tibia Gasa Vestido de madrina con Cuentas Lentejuelas (008042889)
Corte trompeta/sirena Escote en V Hasta la tibia Gasa Vestido de madrina con Cuentas Lentejuelas (008042889)
Mejores valoraciones Valoraciones recientes
Apr 8, 2019

I've purchased a few dresses from JJHOUSE. This is my sister and me wearing 2 of their dresses. We got them custom made and they arrived well packaged and within a month. All of the dresses I've purchased have been perfect and very well made indeed. We got a lot of compliments on the day. I would not hesitate to buy from JJHOUSE again.

Corte trompeta/sirena Escote en V Hasta la tibia Gasa Vestido de madrina con Cuentas Lentejuelas (008042889)

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Feb 27, 2017

THE DRESS ARRIVED 02/21/2017

THE DRESS WASS JUST AS I WANTED, AND IT FITS PERFECTLY

HAVE NOW BOUGHT TWO DRESSES AT THE COMPANY, AND IT WILL NOT BE THE LAST

THE FIRST DRESS WAS WORN A 2 X 60TH BIRTHDAY IN OCTOBER

THE SECOND DRESS WILL BE WARN FOR A PRIVATE COUPLES GOLD WEDDING IN THE MIDDLE OF MARCH

MANY GREETINGS
ANNELI JØRGENSEN
DENMARK

Corte trompeta/sirena Escote en V Hasta la tibia Gasa Vestido de madrina con Cuentas Lentejuelas (008042889)

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Jan 24, 2018

I custom ordered my Mother of the Groom Dress along with my grand daughters dresses for my sons Wedding. We had lots of compliments on our dresses. Thank you!

Corte trompeta/sirena Escote en V Hasta la tibia Gasa Vestido de madrina con Cuentas Lentejuelas (008042889)

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Sep 18, 2017

I ordered this dress online and chose the size 12 since they are my measurements. Put it on out of the box to see. Viola!!!

Corte trompeta/sirena Escote en V Hasta la tibia Gasa Vestido de madrina con Cuentas Lentejuelas (008042889)

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Mar 22, 2018

Fits mom like a glove. Perfectly customized for her. Very well made product and very fast turn around time. I can hardly wait to see my mom wear it to my sons wedding

Corte trompeta/sirena Escote en V Hasta la tibia Gasa Vestido de madrina con Cuentas Lentejuelas (008042889)

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Apr 25, 2017

I purchased this dress to wear at my Youngest Son's Wedding. I had been searching for something special for ages and then I came across this beautiful dress. When it arrived I wasn't disappointed it looked absolutely beautiful. I ordered the same colour as the photo and I decided on Silver shoes and bag to go with the sequins on the dress. Thank you so much JJ's House you have done yourself proud. I will certainly recommend JJ's to all my friends.

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Mar 8, 2018

I am giving a five star review even though the dress did not fit but it was beautifully made and I was pleased with the quality. It was my error in not reading clearly the sizing. These items run small so check the measurements. I generally wear a size 10 in USA and I ordered a 10. I returned it and ordered a size 14 which is my exact measurements. I am waiting for my replacement now and will post a photo wearing it when it arrives but I have already reacieved a full refund for the items. I can’t wait to put on the new one

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Jun 8, 2017

This dress is STUNNING! I got the Navy Blue and it's well made. I'm an 18 so it was a bit tight to get on. I love how it hides my batwing arms as well. Can't wait to wear it to my niece's wedding!

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Oct 18, 2018

Très contente de ma commande. Le service client est très réactif, car je m'étais trompée dans mes mesures qui ont été rectifiées à ma demande. Livraison rapide au top, 11 jours entre ma commande et ma livraison par DHL en Polynésie française. La robe est magnifique !! Je recommande vivement ce site. Merci.

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Sep 16, 2015

I worried about ordering from an out of country company. But let me tell you.... this company and their service was amazing! I not only recieved my dress that fit me almost
perfect! But the quality was fantastic! Beautiful workmanship! And they had it to me fast!
I highly recommend this company for anything!
This is coming from Utah, USA

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Etiquetas relacionadas

Vestidos De Madrina En Xátiva, Vestidos De Madrina En XI Región De Aysen, Vestidos De Madrina En Xicotencatl, Vestidos De Madrina En Xochimilco, Vestidos De Madrina En XV, Vestidos De Madrina En YANAHUARA AREQUIPA, Vestidos De Madrina En YERBA BUENA TUCUMAN, Vestidos De Madrina En Ypsilanti, Vestidos De Madrina En Yucatan, Vestidos De Madrina En Yuma,

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