Online help

Bestillinger

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

Normalt kan du modtage en ordre inden for 2-3 uger. Den tager omkring 9-12 dage at skræddersy og 2-4 dage for hurtig ekspedition.
Kontroller venligst Tiden for Skræddersyning og Leveringstid på produktsiden, hvis du vil vide detaljerne.

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Produkt

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Betaling

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Levering

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Returnering

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled.

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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Min konto

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJ's House

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJ's House?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Oplev elegante Mother of the Bride & Groom Kjoler

Gør dit barns bryllupsdag virkelig mindeværdig med en elegant, fantastisk, sofistikeret og unik kjole. Uanset om du er mor til bruden eller gommen, venter der en perfekt kjole på dig – en, der ikke kun komplementerer parrets vision, men som også får dig til at føle dig selvsikker, smuk og stolt, når du fejrer med familie og venner.

Vores kollektion byder på et udsøgt udvalg af stoffer, silhuetter og opsigtsvækkende farver. Med et uovertruffent udvalg af stilarter, farver og størrelser, er du sikker på at finde den ideelle mor til bruden eller brudgommens kjole til at matche brudefesten problemfrit.

Hos JJ's House er vi dedikerede til at hjælpe dig med at opdage kjolen, der perfekt afspejler din stil og præferencer. Udforsk vores samling i dag, og lav en erklæring på denne særlige dag.


Udforsk en forskelligartet palet af stilfulde Mother of the Bride & Groom-kjoler

Leder du efter en mor til bruden eller brudgommen kjole, der komplementerer både dit look og dit barns bryllupsfarveskema? Led ikke længere end til JJ's House, hvor vi tilbyder et omfattende udvalg af farver for at sikre, at du finder det perfekte match. Uanset om du kigger efter elegante guldkjoler eller sofistikerede champagnefarver, kan vores kollektion prale af en række forskellige nuancer, der passer til enhver præference. Stol på os for at opfylde din søgen efter den ideelle kjole i den perfekte farve.


Vælg mellem te-længde eller elegante gulvlange kjoler til brudens mor eller brudgom

At finde den perfekte kjole til et bryllup kan være udfordrende, især når man overvejer den rigtige længde. Denne opgave bliver endnu mere afgørende for brudens eller gommens mor, hvor kjolen skal komplementere både brylluppets rammer og stemning.

Til store, formelle affærer med aftenreceptioner, vælg den tidløse elegance af lange brudemor- eller gommenskjoler – en fast bestanddel i vores kollektion hos JJ's House. Fra gulvlange designs til fejende trompetstile tilbyder vi et varieret udvalg, der passer til forskellige præferencer. Hvis brylluppet finder sted i løbet af dagen, især udendørs eller med en eftermiddagsreception, så overvej te længde mor til bruden eller gommen kjoler for en perfekt balance mellem elegance uden at være alt for omfattende.

Uanset brylluppets placering eller tidspunkt, tilbyder JJ's House en række designs for at sikre, at du finder den perfekte kjole til din rolle som mor til bruden eller gommen.


Inklusiv størrelse - Fra Plus Size til Petite Mother of the Bride eller Brudgommen Kjoler

I modsætning til almindelig tro, betyder overkommelighed ikke, at man ofrer kvalitet hos JJ's House. Vi er stolte af at tilbyde de nyeste designs til brudemor- eller gommenskjoler til budgetvenlige priser uden at gå på kompromis med enestående kvalitet.

Vores tillid til kvaliteten af ​​vores kjoler understøttes af vores bekymringsfri returpolitik. Vi forstår betydningen af ​​dit barns store dag og sigter mod at sikre, at du føler dig smuk og selvsikker. Med vores overkommelige, men alligevel højkvalitets brudemor- eller gommenskjoler, værn om ethvert særligt øjeblik uden at sprænge penge.


Populære valg - Trending kjoler til brudens mor eller brudgom

Nysgerrig efter, hvad der lige nu er på mode for brudens mor eller brudgommens kjoler? Udforsk vores populære valg hos JJ's House, hvor vi fremviser de nyeste trends og tidløse klassikere, som vores kunder elsker. Fra elegante silhuetter til moderne design, vores kuraterede udvalg sikrer, at du finder en kjole, der fanger opmærksomhed og afspejler din unikke stil. Stol på vores fællesskab af kræsne shoppere og opdag de mest eftertragtede kjoler til denne særlige lejlighed.


Hurtig og pålidelig forsendelse til din brudekjole eller brudgommens mor

Vi forstår forventningen om at modtage din mor til bruden eller gommen kjole med det samme. Derfor prioriterer vi hurtig og pålidelig forsendelse for at sikre, at din kjole ankommer i tide til den store dag. Med vores strømlinede logistik og pålidelige leveringspartnere kan du være sikker på, at din ordre vil blive håndteret med omhu og leveret hurtigt til dit dørtrin. Oplev ro i sindet ved at vide, at din kjole er på vej, så du kan fokusere på at forberede dig til denne glædelige lejlighed.

Ofte stillede spørgsmål om Kjoler til Brudens Mor
Hvad er den typiske prisklasse for en kjole til brudemoren?

Prisklassen for en mor til bruden og gommen kjole kan variere afhængigt af faktorer som designeren, anvendte materialer og niveauet af udsmykning. Generelt kan disse kjoler variere fra 900 kr til 5000 kr eller mere.

Hos JJ's House forstår vi vigtigheden af ​​at tage højde for forskellige budgetter. Derfor tilbyder vi et bredt udvalg af brudemor-kjoler, der passer til forskellige økonomiske overvejelser. Med vores brugervenlige prisklassesorteringsfunktion kan du uden besvær udforske vores kollektion og finde fantastiske kjolemuligheder, der passer til dit specifikke budget. Vi mener, at rejsen til at finde den perfekte kjole til sådan en særlig lejlighed skal være både spændende og tilgængelig, uden at gå på kompromis med kvalitet eller stil.

Hvad er de populære farver til brudemor-kjoler?

Valget af kjolefarve til brudeparrets mor er meget personligt og kan variere baseret på individuelle præferencer og bryllupstemaer. Visse farver har dog vundet popularitet for deres tidløse elegance og alsidighed.

1. Marineblå: Et klassisk valg, der udstråler sofistikering, marineblå kjoler er universelt flatterende og egnede til forskellige bryllupsstile.

2. Dusty Rose: Denne bløde og romantiske nuance tilføjer et strejf af femininitet til moderens ensemble, mens den komplementerer en række hudfarver.

3. Champagne: Elegante og underspillede champagnekjoler tilbyder et subtilt, men glamourøst look, perfekt til formelle anliggender.

4. Mokka: Varme og indbydende, mokkakjoler giver et rigt og sofistikeret udseende, ideelt til efterårs- eller vinterbryllup.

Hos JJ's House tilbyder vi et bredt udvalg af kjoler i disse populære farver med mere. Udforsk vores kollektion for at finde den perfekte nuance, der afspejler din personlige stil og komplementerer brylluppets overordnede æstetik.

Hvornår er det bedste tidspunkt at bestille en kjole til brudens mor eller gommen?

At planlægge fremad er afgørende for en problemfri og stressfri oplevelse, når du bestiller din mor til bruden eller gommen kjole. Vi anbefaler, at du afgiver din ordre cirka fire til seks måneder før bryllupsdatoen.

Bestilling på forhånd sikrer, at du sikrer din foretrukne stil og størrelse, hvilket giver rigelig tid til eventuelle nødvendige ændringer. Denne proaktive tilgang hjælper dig med at undgå hastegebyrer og garanterer rettidig levering af din valgte kjole.

Hos JJ's House forstår vi, at nogle gange ændrer planer sig, eller der opstår uventede omstændigheder. Det er derfor, vi prioriterer hurtig ordreopfyldelse for at imødekomme køb i sidste øjeblik, og sikre, at din kjole ankommer rettidigt for at forhindre enhver skuffelse.

Hvad er den ideelle kjolelængde til brude- og gommens morskjoler

Når du vælger en kjolelængde til brudens eller gommens mor, er det vigtigt at overveje faktorer som brylluppets formalitet, sæson og personlige stil. Generelt er en midi- eller te-kjole, som falder under knæet og over anklen, et populært og elegant valg til de fleste bryllupper. Denne længde giver en sofistikeret silhuet samtidig med at den tilbyder komfort og bevægelsesfrihed.

Hos JJ's House anerkender vi betydningen af ​​at finde den perfekte kjolelængde. Vores kollektion byder på en bred vifte af midi- og te-længde muligheder, der passer til forskellige præferencer og lejligheder. Udforsk vores udvalg for at finde den ideelle kjolelængde, der vil få dig til at føle dig selvsikker og klar som mor til bruden eller gommen.

Kan mødre til brudeparret bære sorte kjoler?

Beslutningen om at bære sort er et spørgsmål om personlig præference og moderne modetrends. Mens den traditionelt betragtes som tabu for bryllupper, giver moderne etikette mulighed for mere fleksibilitet. At vælge et sort ensemble kan skabe et sofistikeret og elegant look, især når det kombineres med stilfuldt tilbehør.

Det er dog vigtigt at overveje det overordnede bryllupstema og parrets præferencer. Hvis brylluppet har et mere traditionelt eller levende farveskema, kan det være tilrådeligt at udforske alternative farvemuligheder.

Vores moder til bruden og brudgommens kjolekollektion kan prale af en bred vifte af farver, der sikrer, at du finder den perfekte stil til lejligheden.

Skal brudeparrets mødre have matchende farver på?

Selvom det er tilrådeligt at koordinere formaliteten og den generelle farvepalet for din påklædning, er der ingen streng regel om at bære matchende farver. Sigt i stedet efter kjoler eller outfits i en lignende farvefamilie for at sikre, at alle ser smukke sammen på billeder.

Kan brudens eller gommens mor bære en buksedragt eller separat i stedet for en kjole?

Sikkert! At vælge elegante separatorer eller en smart buksedragt tilbyder et stilfuldt og moderne alternativ til traditionelle kjoler til brudens eller gommens mor. Disse alsidige muligheder udstråler ikke kun sofistikering, men giver også øget komfort, især velegnet til udendørs ceremonier eller udvidede begivenheder. Med en bred vifte af valgmuligheder, inklusive bukser, nederdele og jakker, kan du nemt finde det perfekte ensemble, der passer til ethvert sted eller personlig stil.

Er der nogle begrænsede farver at undgå for brudemor-kjoler?
  • Selvom der ikke er nogen streng regel for farver, er det klogt at undgå visse nuancer:

    1. Hvid: Reserver denne farve til bruden. Vælg i stedet bløde nuancer som blush pink eller beige for at komplementere brudens kjole uden at stjæle hendes spotlight.
    2. Brudepigekjolefarver: Koordiner med brudepigekjolerne, men undgå nøjagtige matcher. Vælg en nuance inden for samme farvefamilie for subtil harmoni.
    3. Sort: Selvom det er almindeligt, kan sort bære konnotationer af sorg i nogle kulturer. Udforsk alternative farver for at sikre, at din påklædning passer til den glædelige lejlighed.
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