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Online help

Bestillinger

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

Normalt kan du modtage en ordre inden for 2-3 uger. Den tager omkring 9-12 dage at skræddersy og 2-4 dage for hurtig ekspedition.
Kontroller venligst Tiden for Skræddersyning og Leveringstid på produktsiden, hvis du vil vide detaljerne.

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Produkt

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Betaling

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Levering

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Returnering

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled."

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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Min konto

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJsHouse

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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LIGNENDA STILARTER
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Gallakjole/Prinsesse V-hals Court-slæb Tyl Blonder Brudekjole med Perlebesat Lommer #215663

Brudekjoler

Anmeldelser(91)

US$ 311.00 US$ 368.00
  • Alle Farver(4) Farver afsendt inden for 24 timer(3)
  • Størrelse Størrelse (US$ 20.00)

    Størrelse

    Leder du efter den perfekte pasform? For yderligere US$ 20.00 vil vores skræddere bruge dine nøjagtige mål til at skabe en lave-på-bestilling kjole lige til dig.





    For at købe lange kjoler i tilpasset længde, så din kjole passer til din hælhøjde, vælg muligheden for ekstra længde. For eksemple: Bruger du 5 cm hæle, vælg "+5 cm", bruger du flade sko, vælg "+0"

    Måltagningsguide

    • Tilpasset størrelse er det endelige salg og kan ikke returneres.

    • De oplyste mål er mine egne og ikke målene på en standardstørrelse.

    • Jeg forstår at min kjole bliver fremstillet nøjagtig efter de oplyste mål - JJ's House tilføjer ikke nogen ekstra plads til komfort.

Lavet på bestilling
Sendes innenfor 24 timer + Forsendelsestid: 2-5 Dage * Hurtig Levering: 2-5 Dage
* Standard Levering: 8-12 Dage
* Hurtig Levering: 2-5 Dage
* Standard Levering: 8-12 Dage

Denne kjole er lavet på bestilling. Vi skræddersyer dette stykke tøj til dig når du har placeret din ordre i din størrelse og de farver du har valgt.

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4.8

baseret på 91 anmeldelser

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Del dit look med andre kunder og & få US$ 15 rabat.

Se alle kundebilleder
Gallakjole/Prinsesse V-hals Court-slæb Tyl Blonder Brudekjole med Perlebesat Lommer (002215663)
Gallakjole/Prinsesse V-hals Court-slæb Tyl Blonder Brudekjole med Perlebesat Lommer (002215663)
Gallakjole/Prinsesse V-hals Court-slæb Tyl Blonder Brudekjole med Perlebesat Lommer (002215663)
Gallakjole/Prinsesse V-hals Court-slæb Tyl Blonder Brudekjole med Perlebesat Lommer (002215663)
Gallakjole/Prinsesse V-hals Court-slæb Tyl Blonder Brudekjole med Perlebesat Lommer (002215663)
Bedste anmeldelser Nyeste anmeldelser Foto (61) Positive anmeldelser (88) Kritiske anmeldelser (3)

Absolutely perfect! No alterations needed.

Jan 28, 2021

My dress arrived today almost 2 full weeks before the estimated delivery date and it is absolutely perfect! I ordered the standard US size 10 with the hopes that I wouldn't have to alter too much. I normally wear a size 8 dress, 30 jeans, and I'm a medium top or a size 6 top. Cup size is 32-34C. According to the size chart I should've ordered a US12 but I'm glad I sized down a bit. I won't have to alter this dress at all. it is stunning!! The champagne colour is perfect and I didn't think it was as "brown" as some of the other reviews suggested.... it's definitely champagne. I cannot wait to wear this for our forest elopement and the fact that the price with shipping ($40CAD) and duties ($75CAD) this dress still cost less than $500CAD altogether is mindblowing. I will need to hang this up to allow some of the tulle to flatten out (ignore the butt lumps) but other than that's it's perfect. I do agree with some of the other reviews that the straps are slightly uncomfortable as they are just tulle and sequins so I started to get a bit red underneath but it should be tolerable on our wedding day. I am just so amazed and delighted.

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Gallakjole/Prinsesse V-hals Court-slæb Tyl Blonder Brudekjole med Perlebesat Lommer (002215663)
Gallakjole/Prinsesse V-hals Court-slæb Tyl Blonder Brudekjole med Perlebesat Lommer (002215663)

Var denne anmeldelse nyttig?

Amazing dress

Feb 18, 2021

My height is 166cm and 48kg and the size 0 is perfect on my body and i have a tan skin so i ordered champagne color and it's really good on me ! Before i bought this dress i was really worried about a delivery because my wedding was only 20days left and it took 15days !! Also this dress length is perfect for me so i don't need to repair it ! This dress is so afforable and nice anyone never think this dress is only 285dollars ! It looks so pefect ! I'm so happy right now :))

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Gallakjole/Prinsesse V-hals Court-slæb Tyl Blonder Brudekjole med Perlebesat Lommer (002215663)
Gallakjole/Prinsesse V-hals Court-slæb Tyl Blonder Brudekjole med Perlebesat Lommer (002215663)

Var denne anmeldelse nyttig?

Wunderschön

Nov 6, 2020

Das Kleid ist wirklich schön. Für diesen Preis ist es viel mehr als ich mir erhoffen könnte.
Ich war sehr misstrauisch zu bestellen bei dem Preis, aber das Video und die vielen Bilder bei den Rezensionen haben mich überzeugt.
Der Rock des Kleids hat fünf "Schichten" ist deswegen schön ausgestellt. Durch das Video von dem Model hat man schon gesehen: Das Oberteil ist transparent und man hat BH-Schalen eingenäht.
Weil mich das und auch die lange Schleppe (bin zu ungeschickt, um darin zu laufen :P) stört, werde ich das Kleid auf jeden Fall noch ganz fleißig umnähen müssen. Für mich persönlich bietet sich einfach die Schleppe nicht an. Bei uns steht eine Standesamthochzeit an und da ist ein knöchellanges Kleid einfach praktischer. Den Reststoff der dann von der Schleppe übrig bleibt werde ich dann ins Oberteil einarbeiten, weil es mich stört das man die Schalen erkennt. Aber ich denke es gibt genügend Leute, die das mögen. Jedem seins :). Ich freue mich schon total das Kleid auf meiner Hochzeit zu tragen.
Man bekommt einen kleinen Rabatt, wenn man eine Bewertung und ein Foto abgibt, aber ich denke es ist ja nur fair anderen zu zeigen/schreiben wie das Endprodukt ist.


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Gallakjole/Prinsesse V-hals Court-slæb Tyl Blonder Brudekjole med Perlebesat Lommer (002215663)
Gallakjole/Prinsesse V-hals Court-slæb Tyl Blonder Brudekjole med Perlebesat Lommer (002215663)

Var denne anmeldelse nyttig?

quite good

Nov 5, 2020

The dress is very pretty, but quite stiff. I have never tried on wedding dresses before, so I don't know how others feel, but I was told most dresses are stiff anyway. For the price, it looks pretty good. I had a few beads fall off as I was trying it but it is not a big deal. You can see the pockets a bit, which I wasn't too happy about it. I really like the "picture" color but after reading other reviews, I was scared it was going to be too pink, so I ordered it in "ivory". It looks more white than ivory, but it's not the bright blinding white.

As a reference, I am 5'7" and about 140 lb. My measurements are 36.5(bust), 30 (waist) and 40(hips), which puts me at size 10 according to their chart. I ordered a 10 and I'd say its about 2-4 sizes bigger. I probably needed a 6. But that is ok because I think it can be altered down. Better bigger than sorry lol

Please ignore my mirror, my 5 year old was all over it as I was trying the dress

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Gallakjole/Prinsesse V-hals Court-slæb Tyl Blonder Brudekjole med Perlebesat Lommer (002215663)
Gallakjole/Prinsesse V-hals Court-slæb Tyl Blonder Brudekjole med Perlebesat Lommer (002215663)

Var denne anmeldelse nyttig?

Beautiful

Jan 28, 2021

The dress is gorgeous! A few minor flaws that can be easily altered, one button nearly falling off, the material of the pockets are too lightweight and the fake buttons beside the zip look like they could do with loop closures to finish the look

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Gallakjole/Prinsesse V-hals Court-slæb Tyl Blonder Brudekjole med Perlebesat Lommer (002215663)
Gallakjole/Prinsesse V-hals Court-slæb Tyl Blonder Brudekjole med Perlebesat Lommer (002215663)

Var denne anmeldelse nyttig?

Optimo para un casamiento en la playa

Feb 27, 2021

Hermoso vestido , viene en mi talla 6 , el color es el que yo quería , me gusta el corte y los materiales con que está hecho.

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Gallakjole/Prinsesse V-hals Court-slæb Tyl Blonder Brudekjole med Perlebesat Lommer (002215663)
Gallakjole/Prinsesse V-hals Court-slæb Tyl Blonder Brudekjole med Perlebesat Lommer (002215663)

Var denne anmeldelse nyttig?

Perfection

Sep 6, 2020

I cannot express the beauty of this dress. Pictures do not do it justice. I have a video review for the dress you can see here: https://youtu.be/Rlz5Y5_HYn4

The dress is lightweight very comfortable and stunning. The lace is very well made with bits of sequins embedded to give the dress a shimmer in the light. I ordered the dress in white and the material is a little thinner just under the bra pads so I put in a little piece of white fabric to keep the color flowing.

I questioned whether to order this dress for several months due to the fear of ordering online. However, after lots of bridal stores and seeing dressed made similar in the $2,000 range, I made the best decision ever and said yes to this dress!

I do not receive compensation for this review, just want everyone to know this dress is totally worth it.

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Gallakjole/Prinsesse V-hals Court-slæb Tyl Blonder Brudekjole med Perlebesat Lommer (002215663)
Gallakjole/Prinsesse V-hals Court-slæb Tyl Blonder Brudekjole med Perlebesat Lommer (002215663)

Var denne anmeldelse nyttig?

Beautiful!!!!!

Jan 28, 2021

This dress is beautiful!!!! I'm now debating to use it for engagement pictures or for my wedding. It fit Perfect! ❤️

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Gallakjole/Prinsesse V-hals Court-slæb Tyl Blonder Brudekjole med Perlebesat Lommer (002215663)
Gallakjole/Prinsesse V-hals Court-slæb Tyl Blonder Brudekjole med Perlebesat Lommer (002215663)

Var denne anmeldelse nyttig?

Reception gown

Jan 8, 2021

I love this dress! I needed a reception gown since I won't be able to dance in my ceremony dress, and this is perfect. In their picture, it does appear more blush, but it's really more of a peach. Luckily it's still a part of my wedding colors so I'm happy with it. You can't tell in the picture, but my breasts are about triple the size of the cup. Once I replace those, it should be perfect. Also, POCKETS

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Gallakjole/Prinsesse V-hals Court-slæb Tyl Blonder Brudekjole med Perlebesat Lommer (002215663)

Var denne anmeldelse nyttig?

Good but not great.

Feb 5, 2021

The dress is beautiful, don't get me wrong. I'm excited to wear it and I think everyone will love it.

The biggest issue is the straps. They are made of rough tulle and extremely painful. They rub your skin raw, and that was me wearing it for 15 minutes. JJSHOUSE should invest into a softer fabric such as a satin of some sort. I feel like it was cheap and poorly made to add such a rough fabric that is so painful and rubs your skin so completely raw, it was honestly just a cut corner and needs to be addressed. Imagine walking around with a rough twine rubbing your skin all day. I'm going to have to spend a lot of money to get them replaced with a softer fabric. That's my biggest issue and the reason for the low star ratting. The straps are just horrible. It's really disappointing how painful they are, it's like rug burns rubbing into your skin. My shoulders were completely raw and red after just trying it on and evaluating everything.

Also the clear bodice could be better, the cups are slightly obvious and if they had lined the top/or had different shaped cups that weren't so obvious it would have made the dress incredible. I'm going to get it lined so the cups aren't so visible. Illusion tops are beautiful but this could have been slightly better.

My last qualm with the dress is the tulle they add to the inside for extra fluff. It makes it stiff and the movement of the dress awkward. Thankfully it's so easy to remove it took me about 1 minute because it's barely stitched in there. Nothing had to be torn or cut to remove it and I was so thankful. It's almost as if it was meant to be removed. Without it the dress flows and moves so beatifully.

I really do love the dress though. It's full and beautiful, the measurements are spot on. I wish they made the button loops go all the way down with the rest of the buttons, I'm going to have that altered so the dress buttons all the way down over the zipper.

I really can't wait to wear it for my wedding. With a few minor alterations to the straps and button loops, and adding fabric to the bodice so it's not sheer (that are going to cost a lot unfortunately) it's going to be a perfect dress.

I'm really happy I got this dress, it's stunning and was a great price. The design of the flower in the lace is beautiful, the soft fabric underneath the skirt and train feels super comfortable.

Overall you get what you pay for, and I'll be paying for it in alterations.

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Svar fra JJ's House:

Hi,

Thank you for sharing your feedback with us. We are so sorry the item didn't meet your satisfaction. Your request has been accepted and processed successfully. Please be assured that we will keep improving and provide better items and service to our customers.

Should you have any questions, feel free to let us know.

Have a nice day.

Se mere

Gallakjole/Prinsesse V-hals Court-slæb Tyl Blonder Brudekjole med Perlebesat Lommer (002215663)
Gallakjole/Prinsesse V-hals Court-slæb Tyl Blonder Brudekjole med Perlebesat Lommer (002215663)

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