Online help

Orders

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

Once you place an order, it will take us some time to either process or make the requested items before the order ships out to you.
Estimated Receiving Time = Processing Time + Shipping Time
Before placing an order, you can check the specific processing time on Each Product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 3-6 days for the shipment. The standard shipping takes 5-8 days. The super save shipping (only for orders of accessories valued less than $50) takes 15-30 days for the shipment. The sooner you place an order, the sooner we start preparing your item(s).
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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Product

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Payment

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Delivery

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Returns

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled.

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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My Account

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJ's House

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJ's House?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Our online collection boasts an exquisite selection of Wedding Guest Dresses, ranging from chic and contemporary to timeless and sophisticated styles. Whether the wedding calls for a formal black-tie affair, a garden celebration, or a beach ceremony, we have the perfect dress to suit every theme.


Come Dance With Me - Discover Your Perfect Wedding Guest Dress

As wedding season unfolds, it's time to embark on the quest for the perfect dress for the occasion. Whether you're gracing a garden wedding or stepping into a black-tie affair, rest assured, the ideal dress is waiting to make you feel like the belle of the ball. Find your dance-worthy attire and celebrate love in style.


The Colors of Love - Deciphering the Perfect Hue

Love comes in a spectrum of colors, each one telling a unique story. Choosing the right hue for your attire can make all the difference. Soft pastels, like pink, embody the freshness of a spring wedding. Bold jewel tones, such as burgundy and dark navy, capture the richness of a fall celebration. For timeless elegance, neutral tones like black are versatile and suitable for any season. Dive into the palette of love and discover the perfect color for your wedding attire.


Romance in the Air - Deciding on the Perfect Style

Selecting the right dress style is crucial when celebrating love at a wedding. For a beach wedding, embrace the ease of a flowy maxi dress, while a fitted long dress adds sophistication to more formal events. If you find yourself uncertain about the dress code, explore our semi-formal collection—a timeless and safe choice for any wedding celebration. Let romance guide your style, and ensure you're dressed to perfection for the joyous occasion.


Fairy-Tale Moment - Crafting Your Look with Accessories

In the enchanting world of fashion, accessories play a magical role, transforming a simple dress into a fairy-tale moment. Elevate a sleek dress with glamorous statement jewelry, or add a touch of whimsy to a boho-chic outfit with a flower crown or hairpin. For both functionality and style, a clutch is the perfect finishing touch to any ensemble. Let accessories weave the final threads of your fairy-tale look and make every moment magical.


The Perfect Pair - Navigating the World of Wedding Shoes

Discovering the right pair of shoes is as pivotal as finding the perfect dress. Comfort takes center stage, especially if you plan on dancing the night away. Opt for versatile choices like strappy sandals or classic pumps that complement a range of dresses. For an outdoor wedding, wedges offer both style and stability, while flats provide a chic and comfortable option for those ready to dance the night away.

Attending a wedding is a special occasion, and the journey to the perfect ensemble involves considering the colors of love, embracing minimalism, accessorizing your look, and, of course, finding the perfect pair of shoes. With each element falling into place, you'll be one step closer to feeling like royalty at any wedding.


Frequently Asked Questions About Wedding Guest Dresses
What is the appropriate dress code for a wedding guest?

Navigating the dress code for a wedding involves considering the formality and theme of the event. Common choices include black tie, formal, semi-formal, and cocktail attire. To ensure you select an appropriate dress, we recommend checking the wedding invitation or consulting with the couple for specific dress code guidelines. This ensures you not only look stylish but also align with the couple's vision for their special day. Explore our range of wedding guest dresses for attire that strikes the perfect balance between elegance and adherence to the dress code.

How to choose the right size for my wedding guest dress?

Selecting the right size for your wedding guest dress is crucial for a perfect fit. Follow these 4 steps to ensure you find the ideal size:

1. Refer to Our Measurement Guide: Explore our measurement guide for dresses to learn how to take accurate measurements.
2. Watch Our Measuring Guide Video: Watch our instructional measuring guide video, providing step-by-step instructions on using a measuring tape to measure your bust, waist, and hips accurately.
3. Match Your Measurements to Our Chart: Utilize your measurements to determine the corresponding size on our sizing chart for a precise fit.
4. Consider Dress-Specific Measurements: Keep in mind that sizing may vary among different designs. Always check the specific dress's measurements and style to make an informed decision.

Can I wear a white dress as the wedding guest?

Deciding whether to wear a white dress as a wedding guest depends on the specific dress code and traditions of the event. While some weddings may permit guests to wear white or off-white, it's essential to exercise caution, as white is traditionally reserved for the bride.

To avoid any confusion or unintentionally overshadowing the bride, consider opting for colors such as pastels, bold prints, or vibrant hues. These choices not only adhere to wedding etiquette but also allow you to celebrate the occasion with a touch of personal style.

Before making a decision, check the wedding invitation or consult with the couple for any specific dress code guidelines. This ensures you select an outfit that aligns with the overall theme of the wedding while respecting traditional norms.

Explore our collection of wedding guest dresses to find the perfect outfit that strikes the right balance between style and appropriateness for the occasion.

Can I wear a long dress as a wedding guest, or should I choose a shorter length?

Deciding between a long or short dress as a wedding guest depends on various factors, including the formality of the event, the season, and personal preferences.

For Formal or Evening Weddings: Long dresses are often an excellent choice for formal or evening weddings, adding an element of elegance and sophistication. Choose floor-length gowns with exquisite details for a glamorous touch.

For Semi-Formal or Daytime Weddings: Shorter dresses, such as cocktail or knee-length options, are suitable for semi-formal or daytime weddings. Opt for styles with eye-catching embellishments and flattering cuts to ensure you look chic and stylish.

Consider the wedding venue, the specified dress code (if any), and the time of day when making your decision. Ultimately, your choice should reflect your personal style while aligning with the overall tone of the wedding.

Can I pair accessories together with my wedding guest dress to elevate my outfit?

Absolutely! Pairing accessories with your wedding guest dress is a fantastic way to elevate your overall outfit and infuse it with a touch of personal style.

Consider these tips to enhance your wedding guest ensemble:

Statement Jewelry: Choose earrings or a necklace that complements the neckline and style of your dress. Statement jewelry can add a sophisticated and eye-catching element to your look.

Footwear: Select comfortable yet stylish footwear to complement your dress. Whether it's heels, sandals, or dressy flats, the right shoes can complete your outfit and add a chic finishing touch.

Clutch or Handbag: Complete your look with a clutch or a small handbag that complements the color and style of your ensemble. It's both a practical and stylish addition to your wedding guest attire.

These accessories not only enhance your outfit but also allow you to express your individual style. Explore our collection of wedding guest dresses and discover the perfect dress to pair with accessories that make you look and feel fabulous.

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