Online help

Orders

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

Once you place an order, it will take us some time to either process or make the requested items before the order ships out to you.
Estimated Receiving Time = Processing Time + Shipping Time
Before placing an order, you can check the specific processing time on Each Product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 3-6 days for the shipment. The standard shipping takes 5-8 days. The super save shipping (only for orders of accessories valued less than $50) takes 15-30 days for the shipment. The sooner you place an order, the sooner we start preparing your item(s).
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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Product

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Payment

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Delivery

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Returns

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled.

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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My Account

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJ's House

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJ's House?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Wedding Dresses & Bridal Gowns

Explore our thoughtfully designed wedding dresses, catering to diverse preferences and budgets. From lavish beaded masterpieces to romantic lace gowns, our collection blends elegance with affordability, ensuring every bride finds her dream wedding gown. Walk down the aisle with confidence in a gown that captures your beauty and personality. Browse our selection below.

Elegant Wedding Dresses & Bridal Gowns Collection

Explore our diverse collection of wedding dresses meticulously designed to cater to every bride's unique preferences, styles, and budgets. From lavish, fully beaded masterpieces to romantic lace gowns and modest designs that embrace tradition and modern trends, our range seamlessly blends elegance with affordability. Whether you're seeking classic sophistication, on-trend designs, or modest styles that reflect your values and integrity, our dresses ensure you feel confident and comfortable as you walk down the aisle. Discover the perfect bridal gown that captures your beauty, femininity, and personality, allowing you to shine on your special day.


Discover Your Perfect Wedding Dress for Any Venue

At JJ's House, we're committed to helping you find the wedding dress of your dreams that perfectly complements your love story. Whether it's a chic city hall ceremony or an intimate backyard exchange of vows, our collection of casual and elegant wedding dresses caters to your vision. For grand ballroom receptions or idyllic beach ceremonies, explore our captivating range of cocktail gowns and beach wedding dresses. Let our curated selection of wedding dresses symbolize your love and make you feel radiant on your special day. Say I do with JJ's House.


Wedding Dresses in Various Styles to Showcase Your Unique Personality

Your wedding dress should be a true reflection of your individuality, capturing your unique personality and style. Our comprehensive wedding guide is here to assist you in finding the perfect dress that not only complements your body type flawlessly but also resonates with your personal taste and vision.

For those with a classic hourglass figure, our collection of mermaid wedding dresses offers an exquisite option. Designed to hug your curves in all the right places, these dresses exude timeless elegance and sophistication, ensuring you feel confident and radiant on your big day.

If you possess a classic triangle shape, our range of a-line wedding dresses is the ideal choice. With their universally flattering silhouette, these dresses gracefully highlight your natural curves while providing a comfortable and versatile option for any venue or theme. Enhanced with delicate white lace fabric, they evoke a sense of purity and innocence, adding an elegant touch to your bridal ensemble.

To complete your bridal look, explore our selection of wedding veils and jewelry. Whether you prefer a traditional veil or a modern hair accessory, these finishing touches will elevate your style and add a touch of glamour to your overall appearance. Let your unique personality shine through as you walk down the aisle, radiating confidence and grace on your special day.


Explore a Wide Variety of Wedding Dress Lengths, Sleeves, and Bodice Styles

We are dedicated to providing brides with an unparalleled selection of wedding dresses that cater to every preference and style. Unlike other bridal stores that offer limited, stock-standard ranges, our inventory boasts a diverse assortment of options, ensuring that every bride finds her perfect gown.

From short wedding dresses that exude modern charm to classic full-length gowns that epitomize timeless elegance, our collection offers something for every bride-to-be. Whether you envision yourself walking down the aisle in a sleeveless silhouette that showcases your shoulders or prefer the sophistication of long sleeves, our range of sleeve options allows you to customize your bridal look to perfection.

In addition to varied lengths and sleeve styles, our collection also features an array of bodice designs to suit different tastes and body types. From figure-flattering asymmetrical cuts to classic sweetheart necklines, each dress is meticulously crafted to enhance your natural beauty and make you feel confident on your special day.

We understand that every bride is unique, which is why we're committed to offering a diverse range of options that allow you to express your individuality. Whether you're dreaming of a romantic ball gown with intricate lace detailing or a sleek sheath dress that hugs your curves, our collection has been curated to ensure that you find the dress of your dreams.


Find Your Perfect Fit - Customizable and Plus Size Wedding Dresses Available

We celebrate the beauty of every woman and understand that brides come in all shapes and sizes. So we provide an extensive range of sizing options, including plus size wedding dresses, ensures that every bride can find her dream dress effortlessly.

For brides seeking a truly personalized fit, our custom-size option offers the perfect solution. Expertly tailored to your exact measurements, these dresses are designed to enhance your natural beauty and provide unparalleled comfort on your special day. With just a nominal additional cost of US$22 and a delivery time of approximately 4 weeks, your custom-sized dress will be delivered straight to your doorstep, ready to make you feel stunning as you say I do.


Discover the Latest Trends: 2024 Picks in Wedding Dresses

Step into the future of bridal fashion with our curated selection of trending wedding dresses, showcasing the latest styles and designs for 2024. From modern silhouettes to innovative fabrics and embellishments, our collection reflects the most sought-after trends in the industry.

Experience the allure of contemporary elegance with sleek minimalist gowns, featuring clean lines and understated sophistication. Or, embrace romantic whimsy with ethereal tulle skirts and delicate floral appliques, perfect for the free-spirited bride.

For the fashion-forward bride, explore our selection of statement-making dresses adorned with bold details such as dramatic sleeves, intricate embroidery, and unexpected cutouts. These avant-garde designs are sure to make a memorable impression as you walk down the aisle.

Stay ahead of the curve and make a style statement on your special day with our 2024 picks in wedding dresses. Explore the latest trends and find the perfect gown to express your unique personality and celebrate your love story in style.


Fast and Reliable Shipping for Your Wedding Dresses

We understand the importance of receiving your dream wedding dress in a timely manner. That's why we prioritize fast and reliable shipping options to ensure your peace of mind throughout the ordering process.

With our expedited shipping services, your dress will be carefully packaged and dispatched swiftly, allowing you to focus on the excitement of your upcoming wedding day. We work tirelessly to meet your delivery expectations, providing real-time tracking updates so you can monitor the progress of your order every step of the way.

Rest assured, our shipping methods are not only efficient but also reliable, ensuring that your dress arrives in pristine condition and ready to make you feel absolutely stunning as you walk down the aisle. Experience hassle-free shipping with JJ's House and enjoy the convenience of receiving your dream dress right on schedule.


Frequently Asked Questions About Wedding Dresses
How much does a wedding dress typically cost?

Wedding dress prices can vary greatly depending on factors such as style, designer, and materials. At JJ's House, we understand the importance of accommodating different budgets. Our collection features a diverse range of options, including budget-friendly dresses starting at $500 and stunning options priced under $100. Explore our selection to find the perfect gown that suits both your style and budget.

What is the most popular wedding dress silhouette?

The A-line wedding dress silhouette remains a beloved favorite among brides for its universally flattering shape. Featuring a fitted bodice that cinches at the waist and gently flares out to the hem, the A-line style accentuates curves while providing comfort and grace. Renowned for its timeless appeal, the A-line silhouette offers brides a classic and elegant choice for their special day.

What type of undergarment should I wear with my wedding dress?

The choice of undergarments for your wedding dress depends on its style and design. Some dresses feature built-in support, while others may necessitate specific undergarments to achieve the desired shape and fit. For strapless dresses, a supportive bra that stays in place is often recommended. If your dress is made of thin or clingy fabric, seamless or no-show underwear can help prevent visible lines. Additionally, some brides opt for shapewear or corsets to provide extra support or create a specific silhouette. Consider the unique requirements of your dress and consult with a professional to ensure you find the perfect undergarments to enhance your wedding day look.

When is the best time to order my wedding dress?

To ensure a seamless wedding dress experience, it's recommended to order your dress 6-8 months before your wedding date. This timeframe allows for the creation, shipping, and necessary alterations closer to the big day. At JJ's House, we understand the urgency of rush orders. That's why we offer a range of standard size wedding dresses that can be shipped within 48 hours. Take advantage of our speedy options while ensuring your dream dress arrives on time for your special celebration. Plan ahead and order your wedding dress at the perfect time for a stress-free experience.

How do I find my wedding dress size?

As a general guideline, starting 2-4 sizes above your pant size is recommended when selecting a bridal gown. Keep in mind that wedding dresses can usually be altered 2-4 sizes down without compromising the dress's integrity. For example, a size 14 gown can be altered to fit a size 10 while maintaining its overall design.

Why are wedding dresses traditionally white, and can I choose a different color?

Traditionally, white has been associated with purity and innocence, which is why white wedding dresses became popular. However, modern brides have the freedom to choose a wedding dress in any color that reflects their personal style and preferences. From soft pastels to bold hues, the options are limitless. At JJ's House, we offer a wide range of wedding dresses in various colors, allowing you to express your individuality and make a statement on your special day. Whether you opt for a traditional white gown or decide to embrace a different color, we're here to help you find the perfect dress that makes you feel confident and beautiful.

What is your return and exchange policy for wedding dresses?

At JJ's House, we aim to provide a seamless return experience for our customers. You have the option to choose how you'd like to return your package:

1. Return Shipping Charges:
You can choose to return the package by yourself at your cost. The price may vary depending on your country and the shipping company you choose. Additionally, you are responsible for confirming the return delivery status.
For customers from specific countries, we offer return labels for a more convenient return experience. While we do charge a return shipping fee, utilizing our return label typically results in lower costs compared to other shipping companies. With our return label, you won't need to worry about arranging return delivery.

2. Return Label Service:
For customers from countries with return label service, we provide return labels that you can directly attach to the front of your package. The return shipping fees will be automatically deducted from your refund amount. Please refer to our website for a list of countries eligible for return label service and their respective return shipping fee standards.

3. Without Return Label Service:
If you're from a country without return label service, you can still return the items by taking your package to the local post location and sending it back to us. In this case, the return shipping fee will be paid by you directly to the post location.

Exchanges
We do not offer an exchange service for any products at this time. Many of our items are made-to-order, so we don't keep these items in stock. If an item doesn't work out and another one is needed, a return will need to be processed for all unwanted items (if eligible per the return policy) and a new order must be placed for new items.

We strive to ensure that our return process is as convenient and transparent as possible for our valued customers. If you have any questions or require further assistance regarding returns, please don't hesitate to contact our customer service team or refer to our returns & refunds page for more information.

Do you offer try-on services for wedding dresses?

To enhance your shopping experience, we offer try-on services for wedding dresses in selected countries. (US, UK, DE, FR, AU, BE, AT, and CA).

Try-on services allow customers in these countries to try on their desired wedding dress before making a final decision. Please note that availability and terms may vary where you can find more information from our try-on services guide.

We apologize for any inconvenience to customers outside of these eligible countries. However, we remain committed to providing exceptional service and are actively exploring options to expand our try-on services in the future.

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