Online help


1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

Once you place an order, it will take us some time to either process or make the requested items before the order ships out to you.
Estimated Receiving Time = Processing Time + Shipping Time
Before placing an order, you can check the specific processing time on Each Product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 3-6 days for the shipment. The standard shipping takes 5-8 days. The super save shipping (only for orders of accessories valued less than $50) takes 15-30 days for the shipment. The sooner you place an order, the sooner we start preparing your item(s).
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
All Sample Sale items are final sale. No returns, no refunds, no exchages.
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled."

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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My Account

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJ's House

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJ's House?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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JJ's House: Your One-Stop Shop For Special Occasion Dresses

Do you desire elegant evening dresses? How about knock-out cocktail dresses for your special work event? Do you need the perfect prom dresses? No matter what your special occasion needs are, know that JJ's House can provide you with the style, cut, size, and unique choice you're looking for.

JJ's House is stylish, on-trend, vintage inspired, and has something for everyone. So, next time you need a gorgeous gown or a knock-out dress for your special occasion, look no further than JJ's House. Why? We're here to tell you.

Prom Dresses, Evening Dresses, Cocktail Dresses, Or Formal Dresses, JJ's House Has It All

For starters, there's no end to the number of styles JJ's House has. They have dresses for every occasion you can think of. Going to a wedding? JJ's House has you covered. It's your big prom night and you need something absolutely jaw-dropping? You better believe JJ's House has something for you. Looking for a cocktail dress that'll be drop-dead gorgeous in a room full of bystanders? Check! No matter what occasion you're attending, what kind of party you'll be at, or how special an event is, know that JJ's House has everything you need to ensure you've got the loveliest, most unique, most glamorous gown in the room.

Trendy And Stylish Formal Dresses, JJ's House Has All Sorts Of Variety

If you're worried about clicking on JJ's House and facing the same dresses you've seen a thousand times over – don't. JJ's House offers all sorts of unique dresses that you've likely never laid eyes on before. From formal dresses to party dresses to wedding guest dresses, you've never seen anything like the spread at JJ's House. Variety is the spice of life, right? JJ's House can't help but agree.

Size Will Never Be An Issue Again! Find Plus Size Special Occasion Dresses, Petite Special Occasion Dresses & Custom-Size Options Here!

The best part about JJ's House? They have sizes for everyone. Whether you're a petite or plus size, short or long, slim-hipped or curvy, JJ's House has the dress you want in the size you need! Never again will you have to turn down the dress of your dreams simply because they don't carry your size. Even better, JJ's House offers custom-size services if you need something special!

Worry-Free Returns And Fashion-Friendly Special Occasion Dresses, JJ's House Does Both

The real amazing thing about JJ's House is that you can purchase a dress you love without the stress or pressure that often comes along with gowns and fancy attire. Why? Mostly because JJ's House offers affordable special occasion dresses right off the bat ensuring that you're not sacrificing your budget to look beautiful. They also offer free returns if something simply doesn't work the way you want it to. Say goodbye to buyer's remorse and get ready to get absolutely hooked on JJ's House! No matter what size, style, cut, color, or dress particulars you're after, JJ's House has it. Quit looking for the best dresses in all the wrong places – check out JJ's House now for your special occasion dress needs!

Frequently Asked Questions About Special Occasion Dresses
What types of special occasion dresses are available?

At JJ's House, we offer a wide range of special occasion dresses to suit various events and style preferences. Whether you're attending a wedding, prom, cocktail party, or any other special occasion, we have the perfect dress for you.

Evening Gowns: Our collection of elegant evening gowns features floor-length dresses with exquisite details and luxurious fabrics. From classic silhouettes to modern designs, you'll find a variety of options to make a glamorous statement at formal events.

Cocktail Dresses: For semi-formal occasions, cocktail dresses are a popular choice. These dresses are typically knee-length and come in a variety of styles, from A-line to bodycon. With eye-catching embellishments and flattering cuts, our cocktail dresses will ensure you stand out at any cocktail party or social gathering.

Prom Dresses: Our prom dress collection offers a wide range of styles, colors, and sizes to make your prom night unforgettable. From trendy mermaid dresses to princess ball gowns, you'll find the perfect prom dress to showcase your personal style and make a statement on this special occasion.

Wedding Guest Dresses: If you're attending a wedding, we have a diverse selection of wedding guest dresses. Choose from elegant and sophisticated designs that adhere to wedding dress codes, whether it's a formal black-tie event or a casual beach wedding.

Formal Dresses: Our formal dress collection includes a variety of options for galas, award ceremonies, and other formal events. With intricate details, luxurious fabrics, and flattering cuts, these dresses exude elegance and sophistication.

Plus Size Dresses: We believe that every woman deserves to look and feel beautiful, which is why we offer a range of plus size special occasion dresses. Our plus size collection includes various styles and sizes, ensuring a perfect fit and flattering silhouette for curvy women.

Mother of the Bride/Groom Dresses: For the mothers of the bride or groom, we have a selection of elegant and tasteful dresses. These dresses are designed to make you feel confident and stylish as you celebrate your child's special day.

No matter the occasion, JJ's House has the perfect special occasion dress to make you look and feel your best. Explore our collection today and find the dress that matches your style, personality, and the event you'll be attending.

What lengths are appropriate for special occasion dresses?

The length of a special occasion dress is determined by the nature of the event and the dress code. Here are some general guidelines to help you choose the appropriate length:

Floor-Length Dresses: Floor-length dresses are often reserved for formal occasions such as black-tie events, galas, or evening weddings. These elegant dresses cascade to the floor, exuding sophistication and grace. They create a dramatic effect and are perfect for making a glamorous entrance.

Tea-Length Dresses: Tea-length dresses fall between the knee and the ankle, typically grazing mid-calf. These dresses are versatile and can be worn for both semi-formal and formal events. They strike a balance between elegance and practicality, offering a classic and timeless look.

Knee-Length Dresses: Knee-length dresses are a popular choice for semi-formal occasions or cocktail parties. These dresses end just above or at the knee, creating a chic and stylish appearance. They are versatile, allowing for ease of movement while still maintaining a polished and refined look.

Above-the-Knee Dresses: For more casual or daytime events, above-the-knee dresses are suitable. These dresses end several inches above the knee, offering a youthful and playful vibe. They are perfect for garden parties, summer weddings, or daytime celebrations.

It's important to consider the dress code and the formality of the occasion when selecting the length of your special occasion dress. Additionally, your personal style and comfort should also be taken into account. Whether you prefer the elegance of a floor-length gown or the flirtiness of an above-the-knee dress, choose a length that makes you feel confident and reflects your individual taste.

How can I choose a dress that flatters my body shape?

Finding a dress that flatters your body shape is key to feeling confident and looking your best. Here are some tips to help you select a dress that highlights your best features:

Apple Shape: If you have an apple shape, focus on defining your waistline and creating balance. Look for dresses that cinch in at the waist or have an empire waistline. A-line or fit-and-flare silhouettes can be flattering as they flow over the midsection while highlighting your legs. Opt for styles that draw attention to your upper body, such as V-necklines or embellishments around the neckline or shoulders.

Pear Shape: For a pear-shaped body, accentuate your waistline and draw attention to your upper body. Look for dresses that have a defined waistline or use belts to create one. A-line or ballgown silhouettes can balance your proportions by adding volume to your upper body. Choose styles with embellishments, patterns, or details around the neckline or bodice to draw the eye upwards.

Hourglass Figure: If you have an hourglass figure, embrace your curves and highlight your waist. Opt for dresses that have a fitted bodice and emphasize your waistline with belts or cinching details. Wrap dresses, sheath dresses, and mermaid silhouettes can beautifully showcase your curves. Consider styles that have open necklines or V-necklines to enhance your upper body.

Rectangular Shape: To create curves and add dimension to a rectangular shape, look for dresses that define your waist and create the illusion of curves. Choose styles with ruching, draping, or gathering around the waistline. Fit-and-flare, peplum, or dresses with layered details can help create a more hourglass-like silhouette. Experiment with dresses that have interesting necklines or designs to draw attention to your upper body.

Remember, these are general guidelines, and personal preferences play a significant role in choosing the right dress. Ultimately, the most important aspect is that you feel comfortable and confident in what you're wearing.

Can I wear my special occasion dress to multiple events?

Absolutely! Wearing your special occasion dress to multiple events is not only practical but also allows you to make the most out of your wardrobe. The key is to choose a versatile style and color that can be accessorized differently for each occasion. This way, you can create new looks and keep your outfit fresh.

When deciding to wear the same dress to different events, consider the formality and significance of each occasion. If the events have a similar dress code or are more casual in nature, it's perfectly acceptable to re-wear your dress. However, for very memorable or formal events where you might encounter the same people, it's best to be mindful of not repeating the dress too frequently.

To create different looks with your dress, you can play with accessories such as jewelry, shoes, belts, or scarves. Changing up your hairstyle or adding a statement piece like a jacket or shawl can also transform the overall appearance of the dress. By using these styling techniques, you can make your dress feel fresh and appropriate for each event.

How to dress for a special occasion?

Dressing for a special occasion is all about finding the perfect balance between style, elegance, and appropriateness for the event. Here are some tips to help you dress for a special occasion:

Consider the dress code: First and foremost, determine the dress code for the event. Is it formal, semi-formal, or casual? Understanding the expected level of formality will guide your outfit choice.

Choose the right silhouette: Select a silhouette that flatters your body shape and accentuates your best features. Whether it's a fitted sheath dress, an A-line gown, or a tailored suit, opt for a style that makes you feel confident and comfortable.

Pay attention to fabric and color: Opt for fabrics that are appropriate for the occasion. For formal events, luxurious fabrics like silk, satin, or lace are excellent choices. When it comes to color, consider the season and the event's theme. Classic neutrals, bold jewel tones, or subtle pastels can all make a statement.

Accessorize thoughtfully: Enhance your outfit with carefully chosen accessories. Add statement jewelry, a stylish clutch, or a beautiful pair of shoes to elevate your look. Just be mindful not to overpower your ensemble with too many accessories.

Dress for the venue and weather: Take into account the venue and weather conditions when choosing your outfit. For outdoor events, consider breathable fabrics and opt for appropriate footwear. Layering can be a smart choice for fluctuating temperatures.

Pay attention to grooming: Ensure your hair, makeup, and nails are well-groomed to complete your overall look. Consider the event's formality and your personal style when deciding on your grooming choices.

Confidence is key: Above all, wear your outfit with confidence. Own your style choices and let your personality shine through. When you feel confident, it will positively impact your overall appearance.