Online help

Orders

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

Once you place an order, it will take us some time to either process or make the requested items before the order ships out to you.
Estimated Receiving Time = Processing Time + Shipping Time
Before placing an order, you can check the specific processing time on Each Product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 3-6 days for the shipment. The standard shipping takes 5-8 days. The super save shipping (only for orders of accessories valued less than $50) takes 15-30 days for the shipment. The sooner you place an order, the sooner we start preparing your item(s).
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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Product

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Payment

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Delivery

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Returns

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled."

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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My Account

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJsHouse

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Finishing Your Design

This is a finished dress tailored and photographed by JJsHouse.com. All rights reserved. Copying or otherwise reproducing this image is strictly prohibited.
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Trumpet/Mermaid V-neck Court Train Tulle Lace Wedding Dress #250170

Wedding Dresses

Reviews(30)

US$ 286.00
7% OFF SITEWIDE  | CODE: WEEK
  • Size Custom Size (US$ 20.00)

    Custom Size

    Looking for a perfect fit? For an additional US$ 20.00, our tailors will use your exact measurements to create a made-to-order dress just for you.





    For floor-length dresses in custom size, choose the extra length option to fit the height of your heels! i.e for 2 inch heels,select "+2 inch",for flats,please enter "+0"

    Measuring Guide

    • Custom sizing is final sale and non-returnable.

    • The measurements provided are my own and are not the measurements of a standard size.

    • I understand my dress will be made exactly to the measurements provided - JJ's House will not add any room for comfort.

    No size available for this special offer color.
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DESIGNED TO MATCH
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Tailoring Time: 15-18 Days + Shipping Time: 3-6 Days * Expedited Shipping: 3-6 Days
* Standard Shipping: 6-10 Days
* Expedited Shipping: 3-6 Days
* Standard Shipping: 6-10 Days

Order today, get it 

This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.

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Trumpet/Mermaid V-neck Court Train Tulle Lace Wedding Dress (002250170)
Trumpet/Mermaid V-neck Court Train Tulle Lace Wedding Dress (002250170)
Trumpet/Mermaid V-neck Court Train Tulle Lace Wedding Dress (002250170)
Trumpet/Mermaid V-neck Court Train Tulle Lace Wedding Dress (002250170)
Trumpet/Mermaid V-neck Court Train Tulle Lace Wedding Dress (002250170)
Top Reviews Newest Reviews Photo Reviews (23) Positive Reviews (30)

It's beautiful!

Aug. 23, 2021

This dress is beautiful! I was nervous buying online but I'm so glad I did!! Overall the dress fit great just needed to take the hip area in and change the bra cups. I felt wonderful and beautiful in it. In regular sizes I'm a 8 so I ordered a 14. I might of been able to get a size 12. The dress got so many compliments but my hubby's look was the best. It had a really nice size train. Doesn't come busseled so if you want that just have it done. I'm very happy I chose to order from jjshouse and not overspending at David's bridal(rip off). So if you're nervous don't be! I kept coming back to this dress over and over and just said do it! And I didn't regret it!

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Trumpet/Mermaid V-neck Court Train Tulle Lace Wedding Dress (002250170)
Trumpet/Mermaid V-neck Court Train Tulle Lace Wedding Dress (002250170)

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So Many Good Things to Say About This Dress I Ran Out of Characters

Jul. 28, 2021

When I went to a bridal boutique to try on dresses & get a feel for what I liked, I fell in love with the first dress I put on - which looked almost exactly like this one, but was nearly 10 times more expensive. Obviously I want my wedding to be perfect in every way, but I just couldn't bring myself to pay that much for a dress I'll wear for less than 24 hours. I shopped around some more, both in person & online, & after a while I found this dress! It was everything I could have hoped for - same look, same fit, & a price tag that definitely agrees with our budget. Of course there's always a risk with online shopping, especially since wedding dresses are typically non-refundable, but I took a chance & I was not disappointed!

First of all, the shipping was SO fast - it got here about a week & a half earlier than expected. It came in a small box, so small I was amazed they fit it in there, & I was convinced it would be so wrinkled I'd have to dry clean it before trying it on or I wouldn't be able to tell how it would look on the day of my wedding. Wrong! The dress was turned inside out, folded very neatly, & placed inside a garment bag that helped prevent wrinkling during shipping. Seriously, there was like one wrinkle on the dress, & it smoothed itself out after I hung it up for about two hours.

The fabric is great! There are a few different layers so the dress flows very nicely, yet it really wasn't as heavy as I had expected it to be. The bottom two layers are silky smooth, I have fairly sensitive skin so this was a huge plus for me, no irritation whatsoever. The top layers are what you see when you look at the dress in the pictures - the darker background layer underneath & the tulle detailing layer on top of that. The straps are wide enough that they don't cut into my shoulders, & no part of the dress rubs against my skin uncomfortably, even around the shoulders & arms. I love the faux buttons on the back, they give the dress a classic look while really hiding the zipper underneath. Everyone was surprised I was able to put it on so quickly, they were sure the buttons were real! The dress has sequins sewn in sporadically - as far as I can tell there's no set pattern, which makes the sparkle look more genuine. The train is also gorgeous, I absolutely love it!

I will note that the color of the dress pictured is different from what I received. I love the contrast of the darker background with the white lace applique on top, it really makes the details pop. When I was speaking with customer service they told me the dress was the "champagne" color, so I thought ordering the dress in champagne would give me the same look as the photos. When the dress arrived, however, the background layer & lace turned out to be the same color. It's still beautiful, but I really would have liked the the contrast of the darker background layer with lighter detailing over the top.

I ordered up to fit my wide hips - perfect fit. The rest I'll have tailored (:

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Trumpet/Mermaid V-neck Court Train Tulle Lace Wedding Dress (002250170)
Trumpet/Mermaid V-neck Court Train Tulle Lace Wedding Dress (002250170)

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Gute Qualität und günstig

Apr. 18, 2021

Ich war ein bisschen skeptisch, was das online Brautkleid kaufen angeht. Die Lieferung kam nach 2,5 Wochen an. Es hat alles super gepasst. Ich war von der Qualität mehr ala überrascht und habe mich sofort in das Kleid verliebt. Die Verarbeitung des Kleides ist sehr gut. Es ist maßgefertigt und passt perfekt. Ich bin so bereit, dieses Kleid für meine Hochzeit zu tragen! Sehr glücklich mit dem Service von jjshouse und sie beantworteten meine Anfrage sehr schnell.

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Trumpet/Mermaid V-neck Court Train Tulle Lace Wedding Dress (002250170)
Trumpet/Mermaid V-neck Court Train Tulle Lace Wedding Dress (002250170)

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I absolutely love this dress!!

Feb. 1, 2021

Like most, I was hesitant about buying a dress online. After a couple of months looking, I couldn't find anything I liked more than this one that wasn't at least a thousand dollars. But again, hesitant being 5'10" and having trouble finding dresses that fit right. The cups don't line up where they're supposed to be because of it. I will need to undo the hem on the straps to drop it down an inch. Based on the price of this dress, I'm more than willing to work with a seamstress to do that minor adjustment. I need to trim some places where there are strings hanging from some of the appliques but not bad at all. I'm very satisfied for what I received and what I paid for. Can't wait to show everyone!

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Trumpet/Mermaid V-neck Court Train Tulle Lace Wedding Dress (002250170)
Trumpet/Mermaid V-neck Court Train Tulle Lace Wedding Dress (002250170)

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Lindo diseño a buen precio, calidad de tela media

Nov. 25, 2021

El servicio al cliente contesta super rapido y resuelve super bien.
El vestido me llegó rápido aunque viene de China (dato importante, son chinos los vestidos)
La calidad es media, por lo que se paga, esta perfecto. Para alguien que no conoce de telas, el diseño puede dar idea de que es un vestido de una buena calidad. Tiene detalles lindos.

Llegó un poco grande, normalmente soy talla mediana, tendré que ajustar todo el vestido, sin embargo estoy muy contenta!
Super arriesgado esto de pedir tu vestido de novia por internet jaja no es para cualquiera, pero también esta perfecto porque me probé en 4 tiendas diferentes y los vestidos no bajan de 10mil pesos mexicanos, carisimos para usarse una vez en la vida. Considero que JJ House es una genial idea! Excelente diseño y a buen precio. Super recomendable.

Consejos:
*Pide tu vestido con suficiente tiempo de anticipación a tu boda por si necesitas ajustarlo.
*Cuando me medí, mis medidas estaban intermedias entre pequeño y mediano, escogí mediano, es mejor comprarlo mas grande a mas pequeño. En el ajuste tiene arreglo.

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Très belle coupe

Nov. 21, 2021

Belle robe, de bonne qualité, belle coupe sirène. Beau travail de finition avec une belle dentelle (attention : elle brille un peu plus que sur la photo) alors on aime ou pas, ma fille aime et je ne suis pas déçue quant au rapport qualité prix.

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Trumpet/Mermaid V-neck Court Train Tulle Lace Wedding Dress (002250170)

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dream dress

May. 29, 2021

I cannot believe how beautiful this dress is. It is of very high quality. It is very sexy and beautiful especially the back - the look I was going for for my wedding. if you are not sure about ordering a dress online - I am telling you take the leap!! it is totally worth it! this site is out of this world!

I ordered a standard size and it does not fit well - the hips are tight and the top is loose. I will be returning it to order one in with my exact measurements.

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Trumpet/Mermaid V-neck Court Train Tulle Lace Wedding Dress (002250170)
Trumpet/Mermaid V-neck Court Train Tulle Lace Wedding Dress (002250170)

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Beautiful but big

Oct. 26, 2021

It’s a beautiful dress, I received so many compliments about it. I sent my measures and when the dress came it was one size bigger so have to altered it.

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Trumpet/Mermaid V-neck Court Train Tulle Lace Wedding Dress (002250170)
Trumpet/Mermaid V-neck Court Train Tulle Lace Wedding Dress (002250170)

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Generic dress sizing

Aug. 2, 2021

I am a UK size 12 but when I measured myself I had to purchase a size 14. I am also 153 cms tall so the dress I ordered was slightly longer for me. I must say that I ordered the dress because of the lace pattern as I absolutely loved it. However, the quality of the lining used is very cheap and thin and the lace fabric is an okay quality for the price but it is a rough type of fabric because of the lace.

I do not enjoy wearing the dress as it doesn't feel lush, but I am willing to compromise because of the design (can't get both) The dress looks gorgeous on the model but in reality depends on your shape and your bust size. The cup sizes are a bit small to hold the boobs in properly (I'm a D cup) and you cannot wear a bra in the dress. Best solution is bra tape, or you will need to ask a tailor to insert lining so that you feel covered in the right places. JJ's house is able to custom make the dress to your size but will not make any changes to pattern like line it or cover the back. The back also seems to be loose as seen in the picture and will need tape to stick to your body so straps don't fall off or so that your bottom is securely covered as it is quite loose and a low back. Due to the fit not being exact for my body type I ordered a custom size. Review coming up shortly...watch this space.

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Trumpet/Mermaid V-neck Court Train Tulle Lace Wedding Dress (002250170)

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Beautiful dress! Just doesn't fit perfectly

Aug. 27, 2021

The make of the dress is done fairly decently, with a few strings hanging loose here and there. It isn't a perfect fit for me, but it is close! The hip part of the dress sticks out a little bit too much, but it can be fixed easily by being taken in! The bra cups also don't sit perfectly where they should, but I plan to replace them. Overall the dress is very beautiful!

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Trumpet/Mermaid V-neck Court Train Tulle Lace Wedding Dress (002250170)

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