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Online help -

My Orders - +

1. How do I place an order?

To place your order:
1.Add the desired item and quantity to your cart
2.Click the shopping cart icon.
3.Review your order and click Continue Checkout.
4.Sign in or Register.
5. Confirm your shipping details and payment method, click Continue Checkout.

2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made-to-order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page. If you add this time to the shipping time, you'll have an idea of when to expect your item.

3. How can I track my order status?

We will send you an email once your order has been shipped. Please Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
Click on ‘View Details’ to check your order status. You can choose to chat now or email us to get information on your order.

4. When will I receive my order?

You can calculate a delivery estimate by taking the processing time and adding the shipping time. Currently it takes 11-13 days to make wedding dresses and 6-11 days to make other dresses. You can check the tailoring period on the product page. The shipping time depends on the shipping method. The fastest shipping - expedited shipping, takes 3-6 days. Standard shipping takes 5-8 days, and Super saver shipping (only for items under $50) takes 15-30 days.

Product - +

1. What is the best way to choose my size?

Our size chart is independent. To choose the best size for you, please check the size chart on the product page, and refer to the measurements below each size. You can also refer to our measuring guide to see how to measure yourself. To ensure the dress fits you well, we also suggest you choose custom size, which means that we make the dress based on your exact measurements.

2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

4. How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a message in the Special Instructions column at the bottom of the check-out page when placing the order.

5. Can I change the design of a dress?

Due to agreements with the dress designers, we make the dresses strictly according to the pictures shown on our website. However, for certain dresses, we can add spaghetti straps or remove the train.
For adding spaghetti straps or removing a dress train, please confirm with our professional representatives first before you place your order. You can choose to chat now or email us.

Payment - +

1. What methods of payment do you accept?

Please click this link.

2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

Delivery - +

1. Where do you ship to?

We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP.

2. What shipping methods do you offer?

We have three shipping methods including expedited shipping, standard shipping and super saver shipping. Super saver shipping is only for items priced less than US$50. Currently, we cooperate with DHL, UPS, TOLL and Post Office to ship our orders.

3. Can I change my shipping address?

You can only change the shipping address while your order is still in production. Please chat now or email us. Or you can send your correct shipping address to service@JJsHouse.com. Our representatives will correct your shipping address and send you a confirmation email as soon as possible.
Once your order has been shipped, we cannot change the delivery address nor delivery options.

4. How much does shipping cost?

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.

Returns - +

1. What is your return policy?

For all Standard Size dresses / shoes / accessories: JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Shipping fee will not be refunded if the items are made and prepared in the correct way. However, JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items. To receive a full refund, if eligible, please contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). The item must be returned in its original condition. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.

2.What is your return/exchange process?

1. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
We reserve the right not to accept the returns without prior approval from our Customer Service. 2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number safe.
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge. All PayPal payment can only be refunded via PayPal, all Credit Card payment?will only be refunded to the original Credit Card.

3. Can I return a standard-size dress?

JJ's House will issue a full refund if you are not satisfied with your item(s). Shipping fee will not be refunded. To receive a full refund, if eligible, please contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). The item must be returned in its original condition. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.

My Account - +

1. How I can change my email address?

Please send your request and correct email address to service@JJsHouse.com, or you can choose to chat now or email us. Our representatives will reply within 24 hours.

2. What should I do if I forget my password?

1.Forget password Please click this link to reset your password. If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.
2.Change password If you would like to change your password, please refer to the below steps:
1)Simply click ‘Sign in’ on our website and then click ‘My Account’ at the top of the website.
2)Click "Account Settings" on the left column and then you can change the password and save the new one.

About JJsHouse - +

1. Do you have a store?

We are so sorry but we do not have real stores in your place and we just do online business. We make high quality dresses in accordance with the pictures. While shopping online, you can also enjoy more competitive prices.?Please feel free to contact us and we are willing to give you some professional suggestions.

2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

This is a finished dress tailored and photographed by JJsHouse.com. All rights reserved. Copying or otherwise reproducing this image is strictly prohibited.
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Trumpet/Mermaid Off-the-Shoulder Court Train Satin Organza Wedding Dress With Beading Appliques Lace #12573

Wedding Dresses

Reviews(16) Ask a question Chat now / Email us

US$ 219.00
  • Custom Size

    Looking for a perfect fit? For an additional US$ 20.00, our tailors will use your exact measurements to create a made-to-order dress just for you.





    Measuring Guide
Made to order
Made to order
Tailoring Time: 16-19 days + Delivery Time: 2-6 days * Expedited Shipping: 2-6 days
* Standard Shipping: 3-8 days
* Expedited Shipping: 2-6 days
* Standard Shipping: 3-8 days
* Super Saver Shipping: 10-30 days

This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.

This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.

Worry-Free Returns
Worry-Free Returns are available for standard sizes within 7 days. Custom sizes are final sale. See Details

Description

Looking for the perfect fit? Compare your unique measurements with JJ's House's measuring guide, use our made-to-order model which allows us to make your dress based on your exact measurements for a custom-fit dress.

Product Code #12573 Silhouette Trumpet/Mermaid
Neckline Off-the-Shoulder Length Court Train
Fabric Organza Embellishment Beading, Appliques Lace
Back Style Zipper Up, Covered Button Fully Lined Yes
Built-In Bra Yes Boning Yes
Shown Color Ivory Size General, Plus
Season Winter, Spring, Summer, Fall Wedding Venues Church, Beach
Model's Dress Size US 2 / UK 6 / EU 32 Model Information Height:5.7ft Bust:33in Waist:24in Hips:35in
Sleeves & Straps 1/2 Sleeves
The dress does not include any accessories in the picture, such as wraps/jackets, gloves, veil, handbag, etc. You may contact us to order the accessories separately.
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Product Reviews

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Love the dress !! It was like the photo i was nervous, but it was perfect! Everyone love it! Thanks

Dream Wedding Dress

Beautiful dress which is well made and fits perfectly, Good service and easy transaction

I custom ordered this dress,slightly smaller than I wanted, because I was dieting,10 weeks later it was taken in a bit and fitted beautifully.
I have also ordered a variety of accessories from jjhouse and everything has been beautiful.
I highly recommend them to anyone looking for wedding outfits, dresses and accessories, order in plenty of time, to allow for tailoring and adjustments if necessary.

Here is a pic of the dress on me to add to my previous review

Loved this dress from the moment I saw it!! Thank you so much for making me feel so beautiful!! Actually I was very pleased a d surprised with my dress as I took a chance and ordered my most important dress on line and it was much more beautiful in person!!The dress was perfect as I ordered my size with just a little tight on the waistline so I skipped a few meals to make sure it was comfortable on my big day!!So again the price was right and the fit was perfect also the customer service was excellent and very helpful!! I would recommend this sight to anyone...

Beautiful dress, glad I ordered it

Im so pleased with this dress,true to size,beautifully made and arrives so quick. Great service.

Tolles Kleid!
Maßanfertigung war wie bestellt.

I ordered this dress based on size measurements and came out to be between two size options so I went with the larger one of the standard sizes. It fit true to measurement! A wonderful surprise. We placed the order right before the Wedding Rush and the dress arrived the day before it was pre-scheduled to ship! The white color of the gown and the lace and applique is more beautiful than the pictures can show. There is plenty of room in the seams to make customized adjustments. I am actually having it taken in a bit to over accentuate my curves. I am a typical 3xl and 20w size and ordered the stock 26w based on upsizing on the measurement guide. The dress came with plenty of room as is if I didn't want to wear spanx or go on a crazy bridal diet. I probably could have gone with a 24 or 22 with hardcore spanx/corset wear. I was worried about the sleeves as we didn't provide measurements for them and I was worried with my larger arms they wouldn't fit but they came out perfect.The dress itself is made beautifully, stitching and quality of work is outstanding for ordering online. The weight of the gown is manageable and feels great. The long train in the back is very pretty. The ease of the zipper in the back is very convenient and I love that it is hidden by faux buttons. I cannot wait to wear this down the isle to my forever!

Photo of me trying on gown at tailor's before adjustments.

Hi I have received this beautiful dress today I am a very small size 6 and although the dress is very long (I ordered the standard size 6) it fits like a glove. Stunning detail and absolutely amazing for the price. Thank you JJs House.

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