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Online help -

My Orders - +

1. How do I place an order?

To place your order:
1.Add the desired item and quantity to your cart
2.Click the shopping cart icon.
3.Review your order and click Continue Checkout.
4.Sign in or Register.
5. Confirm your shipping details and payment method, click Continue Checkout.

2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made-to-order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page. If you add this time to the shipping time, you'll have an idea of when to expect your item.

3. How can I track my order status?

We will send you an email once your order has been shipped. Please Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
Click on ‘View Details’ to check your order status. You can choose to chat now or email us to get information on your order.

4. When will I receive my order?

You can calculate a delivery estimate by taking the processing time and adding the shipping time. Currently it takes 11-13 days to make wedding dresses and 6-11 days to make other dresses. You can check the tailoring period on the product page. The shipping time depends on the shipping method. The fastest shipping - expedited shipping, takes 3-6 days. Standard shipping takes 5-8 days, and Super saver shipping (only for items under $50) takes 15-30 days.

Product - +

1. What is the best way to choose my size?

Our size chart is independent. To choose the best size for you, please check the size chart on the product page, and refer to the measurements below each size. You can also refer to our measuring guide to see how to measure yourself. To ensure the dress fits you well, we also suggest you choose custom size, which means that we make the dress based on your exact measurements.

2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

4. How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a message in the Special Instructions column at the bottom of the check-out page when placing the order.

5. Can I change the design of a dress?

Due to agreements with the dress designers, we make the dresses strictly according to the pictures shown on our website. However, for certain dresses, we can add spaghetti straps or remove the train.
For adding spaghetti straps or removing a dress train, please confirm with our professional representatives first before you place your order. You can choose to chat now or email us.

Payment - +

1. What methods of payment do you accept?

Please click this link.

2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

Delivery - +

1. Where do you ship to?

We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP.

2. What shipping methods do you offer?

We have three shipping methods including expedited shipping, standard shipping and super saver shipping. Super saver shipping is only for items priced less than US$50. Currently, we cooperate with DHL, UPS, TOLL and Post Office to ship our orders.

3. Can I change my shipping address?

You can only change the shipping address while your order is still in production. Please chat now or email us. Or you can send your correct shipping address to service@JJsHouse.com. Our representatives will correct your shipping address and send you a confirmation email as soon as possible.
Once your order has been shipped, we cannot change the delivery address nor delivery options.

4. How much does shipping cost?

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.

Returns - +

1. What is your return policy?

For all Standard Size dresses / shoes / accessories: JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Shipping fee will not be refunded if the items are made and prepared in the correct way. However, JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items. To receive a full refund, if eligible, please contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). The item must be returned in its original condition. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.

2.What is your return/exchange process?

1. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
We reserve the right not to accept the returns without prior approval from our Customer Service. 2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number safe.
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge. All PayPal payment can only be refunded via PayPal, all Credit Card payment?will only be refunded to the original Credit Card.

3. Can I return a standard-size dress?

JJ's House will issue a full refund if you are not satisfied with your item(s). Shipping fee will not be refunded. To receive a full refund, if eligible, please contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). The item must be returned in its original condition. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.

My Account - +

1. How I can change my email address?

Please send your request and correct email address to service@JJsHouse.com, or you can choose to chat now or email us. Our representatives will reply within 24 hours.

2. What should I do if I forget my password?

1.Forget password Please click this link to reset your password. If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.
2.Change password If you would like to change your password, please refer to the below steps:
1)Simply click ‘Sign in’ on our website and then click ‘My Account’ at the top of the website.
2)Click "Account Settings" on the left column and then you can change the password and save the new one.

About JJsHouse - +

1. Do you have a store?

We are so sorry but we do not have real stores in your place and we just do online business. We make high quality dresses in accordance with the pictures. While shopping online, you can also enjoy more competitive prices.?Please feel free to contact us and we are willing to give you some professional suggestions.

2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

Empire V-neck Sweep Train Chiffon Tulle Wedding Dress With Ruffle Lace Beading
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Color: Ivory
This is a finished dress tailored and photographed by JJsHouse.com. All rights reserved. Copying or otherwise reproducing this image is strictly prohibited.
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Empire V-neck Sweep Train Chiffon Tulle Wedding Dress With Ruffle Lace Beading #6371

Wedding Dresses

Reviews(17) Ask a question Chat now / Email us

US$ 165.00
  • Custom Size

    Looking for a perfect fit? For an additional US$ 20.00, our tailors will use your exact measurements to create a made-to-order dress just for you.





    Measuring Guide
Made to order
Made to order
Tailoring Time: 15-18 days + Delivery Time: 2-6 days * Expedited Shipping: 2-6 days
* Standard Shipping: 3-8 days
* Expedited Shipping: 2-6 days
* Standard Shipping: 3-8 days
* Super Saver Shipping: 10-30 days

This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.

This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.

Worry-Free Returns
Worry-Free Returns are available for standard sizes within 7 days. Custom sizes are final sale. See Details

Description

Looking for the perfect fit? Compare your unique measurements with JJ's House's measuring guide, use our made-to-order model which allows us to make your dress based on your exact measurements for a custom-fit dress.

Product Code #6371 Silhouette Empire
Neckline V-neck Length Sweep Train
Fabric Chiffon, Tulle Embellishment Ruffle, Lace, Beading
Back Style Lace Up Fully Lined Yes
Built-In Bra Yes Boning Yes
Shown Color Ivory Size General, Plus
Season Spring, Summer Wedding Venues Beach, Hall
Model's Dress Size US 2 / UK 6 / EU 32 Model Information Height:5.8ft Bust:33in Waist:24in Hips:34in
Sleeves & Straps Cap Straps
The dress does not include any accessories in the picture, such as wraps/jackets, gloves, veil, handbag, etc. You may contact us to order the accessories separately.
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Product Reviews

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i ordered this dress for our vow renewal and had the dress made for me and OH MY GOD it is stunning it fits like a glove.......thank you very much x

Acheter sa robe de mariée sur internet peut sembler très ambitieux, voire stressant.

Sur JJshouse j’ai flashé sur cette robe, je me suis lancée courageusement...
Et je tiens à dire un GRAND merci à ce superbe site qui m’a permis de trouver la robe de mes rêves dans un budget plus que raisonnable. Pas d’impasse sur la qualité, elle est au rendez-vous ! Ma robe est parfaite, j’ai pris une taille standard 36 car les mesures étaient vraiment les miennes. C’est parfait. Rapidité de réception, emballage soigneux, ma robe n’a rien à envier à celles que l’on trouve en boutique. Et je suis exigente (il s’agit tout de même de LA robe de notre vie les filles ;)).

Pour tout vous dire j’ai testé sans grande conviction, en étant presque sûre de la renvoyer car le prix me faisait penser qu’il y avait forcément un hic. Il n’y en a pas !
Ma copine se marie bientôt aussi, elle a acheté sa robe en boutique et a vu la mienne, elle a été bluffée.

MERCI JJSHOUSE !

I ordered this for my wedding that is going to happen in January, I was a little weary of ordering from over seas but the dress is PERFECT, it was the right size, right color, and I'm amazed at how great the quality is, I don't even need to have it altered! And it has saved me HUNDREDS on my wedding! It's perfect!

I ordered this dress for my renewal of vows to celebrate 25 years of marriage. It arrived within 4 weeks and was absolutely beautiful. Great quality, beautifully made - I can't believe how little it cost compared to wedding dresses in bridal shops, I sent off my measurements and it fitted perfectly. Had loads of compliments about it - it is truly stunning.

Absolutely love my dress thank you some :)

Hermoso vestido!! Excelentes materiales y confección. Tal cual la fotografía!!!

My dress arrived in 14 days and this was over the Christmas and New Year's period so I was very impressed. I have never ordered clothes online so I was very nervous, however I had heard great feed back about JJs House so I gave it a try. I am very happy with the quality of the dress and it is exactly as it is in the picture. I am getting it altered a little bit just so that it fits me perfectly but overall I am very happy. The customer service I received was also to a high standard and they were very professional, quick, polite and understanding. I 100% recommended JJs house.

I was so worried buying from jjs house as there has been some bad reviews and lately some bad press about buying wedding dresses online , from the point of the dress been finished I recieved it very quickly , I was so surprised when I took my dress out of the box , amaizing quality !!! , exactly what I orderd and I cant believe how perfect it fits me , so thank you so much jjs house :)

Ich habe gestern dieses Kleid erhalten. Viel früher als erwartet. Es ist bezaubernd!!! Der Service war genial, JJ's hat mich echt gut beraten, denn es ist nicht einfach ein passendes Kleid zu finden, wenn man schwanger heiratet. Ich bin total begeistert und würde wieder bei JJ's bestellen. Vielen lieben Dank für eure Bemühungen.

beautiful dress! fit perfectly!

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