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Online help -

My Orders - +

1. How do I place an order?

To place your order:
1.Add the desired item and quantity to your cart
2.Click the shopping cart icon.
3.Review your order and click Continue Checkout.
4.Sign in or Register.
5. Confirm your shipping details and payment method, click Continue Checkout.

2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made from scratch, whether you ordered a standard or custom size, both require tailoring time. Please check the tailoring time on the product page.

3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

4. When will I receive my order?

Currently, you can receive an order within 2-3 weeks. Normally it takes 9-12 days for tailoring and 2-4 days for expedited shipping.

Product - +

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

4. How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a message in the Special Instructions column at the bottom of the check-out page when placing the order.

5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact US for more information.

Payment - +

1. What methods of payment do you accept?

Please click this link.

2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

Delivery - +

1. Where do you ship to?

We can ship worldwide. Please be assured that your address can be chosen from our shipping countries drop-down list when you fill in the shipping address.

2. What shipping methods do you offer?

We have three shipping methods including expedited shipping, standard shipping and super saver shipping.
Super saver shipping is only for accessories priced less than US$50.

3. Can I change my shipping address?

You can only change the shipping address while your order is still in production. You can Contact US to send the correct shipping address. Our representatives will help you with that.
Once your order has been shipped, we cannot change the delivery address nor delivery options.

4. How much does shipping cost?

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.

Returns - +

1. What is your return policy?

To return items, first customers need to contact us within 7 days upon receiving their items.
For all Standard Size dresses / shoes / accessories: you can return it once you are not happy with it, and if it is correctly made, the return postage shall be paid by buyers.
However, JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items. Please contact our Customer Service to initiate the return process within 7 days upon receiving your item(s).
The item must be returned in its original condition. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.

2.What is your return/exchange process?

You may need to Contact US to initiate the return process within 7 days upon receiving your items. Our after-sales department will handle the issue thereafter.

3. Can I return a standard-size dress?

Yes, you can return any standard size item within 7 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

My Account - +

1. How I can change my email address?

Please send your request and correct email address to service@JJsHouse.com, or you can choose to chat now or email us. Our representatives will reply within 24 hours.

2. What should I do if I forget my password?

1.Forget password Please click this link to reset your password. If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.
2.Change password If you would like to change your password, please refer to the below steps:
1)Simply click ‘Sign in’ on our website and then click ‘My Account’ at the top of the website.
2)Click "Account Settings" on the left column and then you can change the password and save the new one.

About JJsHouse - +

1. Do you have a store?

Currently we operate as a solely online business, which allows us to tailor to order, and to offer you a very wide range of garments at our lowest prices.

2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

Refine by

Shown Color
Ivory (213) Other Colors (93) Black (69) White (66) Red (53) Dark Navy (52) Burgundy (42) Champagne (36) Pearl Pink (25) Silver (25) Royal Blue (22) Steel Grey (21) Taupe (21) Fuchsia (20) Brown (17) Blushing Pink (17) Dusty Rose (16) Grape (14) Dusk (11) Dark Green (9) Lilac (9) Regency (9) Stormy (8) as picture (7) Gold (7) Sky Blue (6) Lavender (5) Orange (5) Candy Pink (4) Daffodil (4) Pool (4) Jade (3) Ink Blue (3) Watermelon (3) Clover (2) Chocolate (2) Spa (2) Lime Green (1) Ocean Blue (1) Sage (1) More
Upper Material
Elastic Satin (67) Spandex (3) Tulle (89) Lace (71) Voile (8) Satin (11) Fabric (3) Nylon (10) Velvet (1) Imitation Pearls (8) More
Length Style
Opera Length (13) Wrist Length (93) Elbow Length (83)
Category
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Fabric
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Veil Tier
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Veil Shape
Classic (457) Oval (218) Drop Veil (136) Angel cut/Waterfall (20) Cascade (59) Birdcage (1) Mantilla (45) Rectangular (20) Center Gathered (33) More
Edge Style
Cut Edge (207) Ribbon Edge (62) Lace Applique Edge (344) Pearl Trim Edge (11) Pencil Edge (47) Scalloped Edge (40) Beaded Edge (117) Sequin Trim Edge (10) More
Embellishment
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Occasion
Casual (329) Casual & Shopping (371) Ceremony & Party (964) Daily Wear (292) Dress (31) Fashion (42) Office & Career (224) Special Occasion (1032) Wedding (2592) Party (8) Anniversary (645) Daily (3) Wedding Party (269) Bachelorette Party (194) Bridal Shower (92) Honeymoon (46) Engagement Party (82) Holiday (68) Engagement (498) Birthday (362) Gift (260) More
Sleeves
Sleeveless (63) Short Sleeve (37) Half-Sleeve (95) 3/4-Length Sleeve (143) Long Sleeve (99)
Material Type
925 silver and chain (1) 925 Sterling Silver (55) Acrylic (44) Alloy (1422) Basketwork (1) Beads (8) Braided Rope (5) Brass (26) Champaign Gold Plated (1) Cloth (9) Coloured Glaze (3) Copper (371) Cotton String (2) Crystal (40) Cubic Zirconia (3) Czech Stones (14) Fabric (4) Feather (6) Gauze (2) Gem (2) Glass (32) Gold Plated (51) Imitation Pearls (218) Imitation Turquoise (2) Iron (6) Lace (25) Leather (1) Leather Rope (3) Leatherette (4) Metal (3) Opal (3) Pearl (82) Platinum Plated (84) PU (2) Resin (59) Rhinestones (572) Rose Gold Plated (17) S925 Sliver (4) Shell (6) Silk (2) Silver (7) Silver Plated (40) Stainless Steel (1) Sterling Silver (5) Textile (2) Tibetan Silver (1) Wood (15) Wooden Beads (4) Zircon (511) flower (8) More
Gemstones
"A" Level Rhinestone (1) Austrian Crystal (3) Crystal (188) Cubic Zirconia (131) Czech Stones (3) Imitation Crystal (6) Imitation Pearls (62) Pearl (41) Rhinestone (881) Venetian Pearl (424) More
Available Color
White (2340) Black (1926) Silver (1850) Ivory (1228) Gold (1150) Red (948) Pink (792) Blue (510) Purple (501) Beige (381) Champagne (372) Gray (360) Burgundy (339) Rose (283) Apricot (275) Royal Blue (275) Green (274) As the Picture (198) As Picture (192) Dark Navy (180) Yellow (173) Coffee (168) Rose Gold (133) Orange (107) Camel (104) Khaki (104) Sky Blue (89) Brown (79) Dark Blue (63) Multicolor (61) Pearl Pink (58) Fuchsia (51) Picture (48) Watermelon (44) Lilac (41) Pink Champagne (33) Light pink (30) Steel Grey (20) Light Green (19) Daffodil (18) Dark Pink (17) Fleshcolor (17) Light Blue (16) Chocolate (15) Blushing Pink (14) Dark gray (14) Candy Pink (13) light purple (13) Deep Blue (13) Lavender (13) Grape (12) Flesh Pink (11) Ink Blue (10) Military Green (10) Bronze (10) Tiffany Blue (9) Lake Blue (9) Mint Green (9) Pool (9) Stormy (8) Jade (8) Transparent (7) Silver Gray (7) Deep Pink (7) Tahiti (7) Date Red (6) Light Camel (6) Black and White (6) Light Gray (6) Peach (6) dark purple (5) Mist (5) Leopard (5) Khaki Light (5) Claret (5) Dusty Rose (5) Peacock (5) Light Coffee (4) Dark Brown (4) Steel Blue (4) Taupe (4) Sage (4) Antique Silver (3) Silver White (3) Lime Green (3) Dark Red (3) Pale Pink (3) Mineral Gray (3) Cyan (3) Smoke Gray (3) Ocean Blue (2) Vermilion (2) Mineral Green (2) Dark Green (2) Regency (2) Light Gold (1) Orchid (1) Clover (1) Mulberry (1) Gold-Black (1) Spa (1) Deep Green (1) Grass Green (1) Coral (1) Black-Red (1) Multicolour (1) Red and White (1) Random (1) More
Earrings Type
Earclip (58) Pierced (1139)
Shell material
Polyester (207) PU (203) Silk (109) Crystal/ Rhinestone (108) Alloy (91) Satin (79) Velvet (44) Sequin (30) Sparkling Glitter (30) Beading (28) Acrylic (25) Lace (19) Imitation Pearl (18) PVC (14) Suede (13) Pearl (12) Patent Leather (11) Stainless Steel (8) Composites (7) Tulle (6) Flannelette Material (5) Chiffon (5) Linen (4) Embroidery (4) Metal (4) Canvas (3) Leather (2) Cotton (2) Aluminum (2) Resin (2) Nylon (2) Leather Cashmere (1) Genuine leather (1) Silver Plated (1) Czech Stones (1) Abrasive Cloth (1) Straw (1) Acrylic Ruby (1) Denim (1) Fur (1) More
Materials
Alloy (1311) Rhinestone (581) Imitation Pearls (433) Cambric (357) Satin (334) Wool (255) Silk Flower (238) Crystal (172) Feather (167) Net Yarn (161) Polyester (118) Cloth (93) Artificial Flower (87) Cotton (86) Raffia Straw (82) Fabric (80) Artificial Silk (72) Tulle (64) Silk (57) Organza (55) Rattan Straw (49) Lace (47) Linen (38) Nonwoven Fabric (35) Papyrus (28) Ribbon (24) Copper (23) Imitation Pearl (22) Paper (21) PE (21) Salty Straw (20) Freshwater Pearl (19) Wood (17) Felt (17) Foam (15) Plastic (15) Zircon (14) Cowhide (14) Silk linen (13) Emulational Berries (9) PVC (8) Glass (8) Velvet (8) Beads (8) Linen Rope (7) Chiffon (7) Silver Plated (6) Flannelette (5) Stainless Steel (5) Resin (5) Wool Blend (4) Wheat Straw (4) Acrylic (4) PU (3) Czech Stones (3) Emulational Succulent Plant (3) Faux Leather (3) Pp (2) Pearls (2) Oxford Cloth (2) White Steel Plated (2) Oxford Textile (2) Hairy (2) Platinum Plated (2) Leatherette (2) Poly Ethylene (2) Polymer Clay (2) Faux fur (2) Dried Flower (1) Natural Shell (1) leather (1) Voile (1) Metal (1) Frosted flower (1) Hide Rope (1) Cony Hair (1) Soap Flower (1) Rock Crystal Quartz (1) Ceramic (1) Sequin (1) More
Style
Bridal Gloves (225) Flower Girl Gloves (10) Light Weight (162) Neck (26) Oversized (240) Party/Fashion Gloves (45) Shawls (45) Square (7) Classic (9) Cold weather (131) round (20) attractive (41) fashion (80) simple (83) fresh (15) More
Features
Anti-explosion (1) Fingerless (107) Fingertips (125) Half Finger (5) Polarized (8) UV400 (108) More
Shop By Style
A-Line Slip (96) Ball Gown Slip (49) Bridal Parasols (128) Flower Girl Slip (20) Full Gown Slip (68) Garment Bags with Handles (6) Garment Covers (47) Half Slip (34) Mermaid and Trumpet Gown Slip (8) Short Flare Slip (11) Sunshades (8) Wedding Fans (18) More
Flower Type
Roses (254) Peonies (35) Lilies (15) Others (274) Hydrangeas (14) Calla lilies (11) Lavender (3) Orchids (10) Composite (64) More
Bouquet Shape
Hand-tied (125) Round (186) Free-Form (186) Cascade (21) Rosy (1)
Price
Under $ 5 (1474) $ 5 - $ 10 (2559) $ 10 - $ 20 (3842) $ 20 - $ 25 (1503) $ 25 - $ 30 (1010) $ 30 - $ 40 (1055) $ 40 - $ 50 (684) $ 50 - $ 80 (732) $ 80 - $ 100 (137) $ 100 - $ 150 (141) $ 150 - $ 200 (8) $ 200 - $ 250 (3) $ 250 - $ 1,000 (10) More
Season
Autumn (1852) Fall (605) Spring (2165) Summer (1852) Winter (1701)
Canopy Materials
Terylene (6) Lace (54) Cotton (21) Plastic (13) Fabric (5) Satin (2) Bamboo (2) Feather (1) Silk (2) Oil paper (6) Polyester (17) Eva (2) Polypropylene (1) Impact cloth (9) Pearl light (1) Chinlon (1) Black Glue (1) Pvc (4) Cotton Paper (2) Silk Flower (7) More
Handle Materials
Plastic (61) Wood (43)
Select Size
Cup D (12) Cup B (15) Cup C (14) Cup A (15) 70A (31) 75A (30) 80A (30) 85A (21) 90A (14) 70B (34) 75B (38) 80B (39) 85B (38) 90B (19) 70C (30) 75C (33) 80C (36) 85C (37) 90C (23) 70D (19) 75D (25) 80D (27) 85D (25) 90D (20) 70E (2) 75E (4) 80E (5) 85E (5) 90E (5) 95A (14) 95B (17) 95C (19) 95D (16) 95E (4) XS (1) S (60) M (104) L (107) XL (68) XXL (17) 3XL (5) 4XL (2) F (72) More
Gender
Couples' (21) Flower Girl (21) Girls (27) Girls' (11) Kids (39) Ladies (1132) Ladies' (1534) Men (39) Men's (45) Unisex (90) Women (993) Women's (535) child's (5) More
Neckline
High Neck (12) Fold-over Collar (15) Off-the-Shoulder (70)
Front Details
Open Front (39) Pullover (25) Lace Up (6) Clasp (15)
Zip Style
Side Zip (17) Center Zip (28)
Material
Acrylic (51) Alloy (118) Artificial Silk (11) Artificial Wool (88) Chiffon (9) Cotton (68) Crystal (64) Elastic Satin (5) Faux Fur (18) Foam (11) Imitation Pearls (19) Lace (10) Linen (15) Net Yarn (2) Nylon (4) Organza (4) Paper (10) Plastic (6) Polyester (94) Polymer Clay (1) Rhinestones (70) Satin (27) Silk (23) Taffeta (7) Tulle (15) Velvet (2) Voile (7) Wool (40) Cashmere (26) Charmeuse (1) Elastic spandex (4) Wooden (20) Mulberry silk (21) Superfine fiber (10) rabbit hair (3) Fox Hair (6) Water Velvet (2) Rex Rabbit Hair (5) Ring Velvet (1) Lamb Cashmere (1) Marten Hair (1) Knitting (3) Pearls (20) Pe (3) Silk Flower (3) More
Material Shown Color
Ivory (14) White (142) Silver (352) Gold (364) Pink (62) Champagne (12) Purple (32) Multi Color (45) Blue (128) Red (119) Green (79) Black (144) Yellow (35) Bronze (8) Fuchsia (2) Orange (8) Coffee (15) Light Pink (4) Gray (38) Rose (24) Antique Gold (6) Antique Silver (22) Royal Blue (9) Sky Blue (5) Brown (19) Beige (12) Burgundy (19) Dark Navy (6) Rose Gold (29) Apricot (4) Dark Green (7) Multicolour (6) Light Blue (4) Deep Blue (3) Light Green (4) Black & White (1) More
Sets Include
Bow Tie (2) Cufflinks (13) Pocket Square (2) Tie Clip (13)
Waist
19.69"-21.65"(50~55cm) (7) 21.65"-23.62"(55~60cm) (10) 23.62"-25.59"(60~65cm) (43) 25.59"-27.56"(65~70cm) (65) 27.56"-29.53"(70~75cm) (100) 29.53"-31.5"(75~80cm) (101) 31.5"-33.46"(80~85cm) (101) 33.46"-35.43"(85~90cm) (97) 35.43"-37.4"(90~95cm) (54) 37.4"-39.37"(95~100cm) (55) 39.37"-41.34"(100~105cm) (24) 41.34"-43.31"(105~110cm) (24) 43.31"-45.28"(110~115cm) (11) 45.28"-47.24"(115~120cm) (10) 47.24"-49.21"(120~125cm) (8) 49.21"-51.18"(125~130cm) (8) More
Themes
Classic Theme (147) Garden Theme (11) Butterly Theme (3) Vegas Theme (3) Floral Theme (8)
Frame Material
Metal (93) Alloy (5) PC (38) Aluminum-magnesium alloy (1) TR90 (2) Makrolon (7) Plastic (19) More
Lens Material
Polarized (3) TAC (58) Resin (5) PC (12) AC (58)
Rim
Full-Rim (69) Half-Rim (8) No-Rim (1)
Color
Black (947) White (616) Champagne (365) Dark Navy (363) Red (356) Silver (335) Beige (333) Grape (321) Ivory (319) Candy Pink (305) Royal Blue (275) Brown (273) Pearl Pink (256) Burgundy (239) Pool (213) Lavender (170) Gray (142) Blue (130) Pink (127) Blushing Pink (122) Green (102) Wisteria (102) Dusty Rose (97) Lilac (96) Fuchsia (93) Jade (93) Peacock (93) Khaki (85) Yellow (81) As Picture (80) Sky Blue (73) Watermelon (72) Dark Green (58) Blonde (51) Orange (49) Gold (48) Turquoise (44) Steel Grey (43) Regency (43) Daffodil (34) Purple (34) Multicolor (33) Mint Green (31) Chocolate (28) Clover (25) Rose (24) Coffee (22) Sage (19) Spa (17) Light Blue (17) Dark Gray (16) Tahiti (14) light gray (14) Camel (12) Dark Blue (12) military green (11) Light Pink (9) Orchid (8) Coral (7) Apricot (5) Taupe (4) Light Green (4) Leopard (3) Grass Green (3) Black and White (2) light purple (2) silver gray (1) dark purple (1) Ink Blue (1) light yellow (1) Lake Blue (1) More
Size
XL (543) Short (1) S (387) XS (4) XXL (442) Plus Size (46) One Size (46) XXXL (12) M (601) Wide (162) Long (190) Free Size (23) L (609) 3XL (255) 4XL (73) 4 (15) 4"*4" (2) 5XL (35) 6XL (22) 6 (7) 7XL (7) 8XL (6) 8 (15) 10 (8) 12 (15) 13"*4" (2) 14 (7) 360 Frontal (5) More
Padded
Yes (171) No (29)
Patterns
Floral (71) Polka Dots (7) Plaid (12) Striped (26) Solid Color (102) Color Block (7) Leopard (4) Retro/Vintage (82) Country Style (1) Tassel (35) Geometric Print (35) Bohemia (3) Animal (11) Gradient color (5) Elephant (4) Dreamcatcher (6) letter (1) Stitching (7) Hollow (1) More
Veil Length
0"-20"(0-50cm) (16) 20"-39"(50-100cm) (143) 39"-59"(100-150cm) (90) 59"-79"(150-200cm) (34) 79"-98"(200-250cm) (18) 98"-118"(250-300cm) (55) 118"-157"(300-400cm) (82) 157"-197"(400-500cm) (7) More
Comb
Yes (597) No (212)
Recipient
For Bride (516) For Bridesmaid (490) For Mother (232) For Friends (442) For Couple (63)
Length(cm)
7 (3) 8 (3) 10 (4) 11 (4) 12 (5) 19 (7) 20 (2) 22 (8) 23 (4) 25 (8) 26.5 (1) 30 (4) 34.5 (5) 37 (4) 39.5 (1) 40 (6) 50 (4) 50.03 (1) 50.8 (3) 55 (15) 56 (1) 60 (2) 68 (1) 70 (3) 75 (1) S:14 (1) S:28 (2) M:16 (1) M:32 (2) L:18 (1) L:34 (1) 115 (1) 16.5 (1) 16 (4) 32 (4) 9 (5) 48 (23) 47 (2) 80 (1) 18 (5) 21 (2) 26 (1) 33 (5) 35 (39) 24 (1) 29 (2) 34 (3) 28 (2) 19.5 (1) 22.5 (2) 14 (2) 15 (6) 38 (2) 100 (1) 36 (1) More
Waist(cm)
50~70 (2) 50~85 (1) 54~88 (1) 60~90 (1) 65~90 (2) 1-3y:46-67 (3) 4-7y:50-74 (3) 8-12y:54-80 (2) 47 (1) 50 (3) 58 (1) 67 (2) 94 (2) 88 (3) More
Length
8"(20.32cm) (33) 9"(22.86cm) (44) 10"(25.4cm) (29) 11"(27.94cm) (3) 12"(30.48cm) (53) 13"(33.02cm) (18) 14"(35.56cm) (27) 15"(38.1cm) (2) 16"(40.64cm) (32) 17"(43.18cm) (2) 18"(45.72cm) (42) 19"(48.26cm) (11) 20"(50.8cm) (52) 21"(53.34cm) (9) 22"(55.88cm) (29) 23"(58.42cm) (15) 24"(60.96cm) (139) 25"(63.5cm) (2) 26"(66.04cm) (20) 27"(68.58cm) (8) 28"(71.12cm) (1) 30"(76.2cm) (3) More
Hair Texture
Curly (67) Straight (218) Wavy (38) Loose Wavy (115) Deep Wavy (6) Body Wavy (37) Body (10) Loose (10) Deep (2) Kinky Curly (11) Kinky Straight (35) Water Wave (16) Yaki Straight (3) Dread Locks/Faux Locs (1) More
Grade
4A (22) 5A (11) 7A (1)
Hair Fiber
Synthetic Hair (417) Human Hair (86) Human Hair Blend (66)
Gifts by Recipient
Bride (212) Bridesmaid (220) Mom (114) Flower Girl (17) Junior Bridesmaid (46)
Stone Shape
Marquise (1) Oval (10) Pear (10) Round (85) Emerald (2) Heart (20) Tube (3) More

Accessories

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Always makes sure to choose accessories that complement your outfit. JJsHouse.com offers a wide variety of accessories such as jewelry, petticoats, shapewear, veils, gloves and others at wholesale prices. Make your whole look perfect!