Online help

Orders

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

Once you place an order, it will take us some time to either process or make the requested items before the order ships out to you.
Estimated Receiving Time = Processing Time + Shipping Time
Before placing an order, you can check the specific processing time on Each Product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 3-6 days for the shipment. The standard shipping takes 5-8 days. The super save shipping (only for orders of accessories valued less than $50) takes 15-30 days for the shipment. The sooner you place an order, the sooner we start preparing your item(s).
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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Product

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Payment

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Delivery

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Returns

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled."

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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My Account

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJsHouse

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Finishing Your Design

This is a finished dress tailored and photographed by JJsHouse.com. All rights reserved. Copying or otherwise reproducing this image is strictly prohibited.
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Ball-Gown/Princess Off-the-Shoulder Court Train Tulle Lace Wedding Dress With Ruffle #124264

Wedding Dresses

Reviews(177)

US$ 189.00
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  • All Colors(4) Ship in 24hrs' Colors(2)
  • Size Custom Size (US$ 20.00)

    Custom Size

    Looking for a perfect fit? For an additional US$ 20.00, our tailors will use your exact measurements to create a made-to-order dress just for you.





    For floor-length dresses in custom size, choose the extra length option to fit the height of your heels! i.e for 2 inch heels,select "+2 inch",for flats,please enter "+0"

    Measuring Guide

    • Custom sizing is final sale and non-returnable.

    • The measurements provided are my own and are not the measurements of a standard size.

    • I understand my dress will be made exactly to the measurements provided - JJ's House will not add any room for comfort.

    No size available for this special offer color.
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One-tier Chapel Bridal Veils With Lace
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Beautiful Silk Flower/Frosted flower Tiaras/Flower Girl's Headwear/Combs & Barrettes/Flowers & Feathers (Set of 2)
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Gorgeous Alloy/Pearl Ladies' Jewelry Sets
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Women's Leatherette Stiletto Heel Closed Toe Pumps With Imitation Pearl Rhinestone
US$ 38.00
Ship in 24hrs + Shipping Time: 3-6 Days * Expedited Shipping: 3-6 Days
* Standard Shipping: 6-10 Days
* Expedited Shipping: 3-6 Days
* Standard Shipping: 6-10 Days

This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.

This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.

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Ball-Gown/Princess Off-the-Shoulder Court Train Tulle Lace Wedding Dress With Ruffle (002124264)
Ball-Gown/Princess Off-the-Shoulder Court Train Tulle Lace Wedding Dress With Ruffle (002124264)
Ball-Gown/Princess Off-the-Shoulder Court Train Tulle Lace Wedding Dress With Ruffle (002124264)
Ball-Gown/Princess Off-the-Shoulder Court Train Tulle Lace Wedding Dress With Ruffle (002124264)
Ball-Gown/Princess Off-the-Shoulder Court Train Tulle Lace Wedding Dress With Ruffle (002124264)
Top Reviews Newest Reviews Photo Reviews (111) Positive Reviews (175) Critical Reviews (2)

Just as shown in the photo!

Sep 17, 2021

I am a UK size 22/24, 42D bust and very much bottom heavy in shape. I ordered the size 26 based on my largest measurement on the hips. This is THE dress. However, the dress is too big even at it's tightest so I will be reordering in a smaller size.

I was so unsure about ordering a dress online and looking at the lovely woman modelling it was putting me off as I have a fat body and didn't think the dress would look anything like that on me. Let me just say, I was so wrong! This dress is just as it is pictured and is a very forgiving choice for those of us with wobbly tums, wide hips, baby weight or excess skin from pregnancy or fluctuations in weight. The tulle layers float gracefully over those areas so if you are like me and the lower belly area is a "problem" area, this dress will provide the security you are after. The material feels good quality and the stitching detail is faultless, which surprised me, as I expected to sacrifice the attention to detail with the dress being the price it is. The bodice has a generous modesty panel included, is boned and bust has beautiful tulle detailing and sewn in cups on the inside. It also came with clear bra straps that can be attached if needed. The tulle is soft and flowy, the train is slightly longer than I expected, but I don't mind. I will most likely have to have it hemmed as it is too long, but if I wore heels the length would be perfect (I'm 5 '4). To sum up, I spent ages looking at the pictures others have uploaded and reading every single review and all I can say is this dress looks beautiful on every single woman, whether they are wearing the size 6 or the size 28 and I say without hesitation, it would look just as beautiful on you. So don't question it. My gamble paid off and I can't wait to wear it on our wedding day ❤️

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Ball-Gown/Princess Off-the-Shoulder Court Train Tulle Lace Wedding Dress With Ruffle (002124264)
Ball-Gown/Princess Off-the-Shoulder Court Train Tulle Lace Wedding Dress With Ruffle (002124264)

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It is beautiful!

Sep 19, 2021

I’ll add photos of it on me after our wedding day 10/16/2021!!! The material feels fantastic, I am trying to find a petticoat to help poof it out a bit!

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Ball-Gown/Princess Off-the-Shoulder Court Train Tulle Lace Wedding Dress With Ruffle (002124264)
Ball-Gown/Princess Off-the-Shoulder Court Train Tulle Lace Wedding Dress With Ruffle (002124264)

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Mi vestido ideal

Jul 8, 2021

Es un vestido sencillo, pero con suma elegancia. Además de ello tiene un estilo romántico y favorable para quienes tenemos caderas anchas. Yo lo combine con otros accesorios como un cinturón que le aportaron un poco mas de finura y se veia precioso, los acabados están perfectos, me llegó en la talla en que lo pedi, me quedo justo pero comodo, lo unico que hice fue ajustar un poco las mangas ya que me quedaban caidas (tengo hombros angostos) Pero fue lo unico, por lo demas quedé muy feliz con mi vestido. Vale la pena y sobre todo el precio!

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Ball-Gown/Princess Off-the-Shoulder Court Train Tulle Lace Wedding Dress With Ruffle (002124264)
Ball-Gown/Princess Off-the-Shoulder Court Train Tulle Lace Wedding Dress With Ruffle (002124264)

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Stop thinking about it and get the dress!

Feb 4, 2021

This dress is absolutely stunning and surpassed every expectation I had. I’ve honestly always thought it was silly to pay thousands of dollars for a dress I was going to wear one day for about 8 hours so instead of looking in bridal shops I took to google and looked for bargain priced wedding dresses and I came across JJshouse. I was just like any skeptic at first. “This site is probably too good to be true. I either won’t get my order or it’ll be bad quality”
Well, I received my order and quality is off the charts amazing! This dress is so well made and the price is so reasonable! It easily could have been a $1,500 or more dress. It has about 5 or six layers of fabric. I thought the tile on tile would be itchy but it was so softer and allowed me to dance the night away. The later around the bottom of the dress is so stunning! It looks even more beautiful in person than it does in pictures. I loved that it was coerseted so we were able to fit it to my body without any alterations. Also it's a super flattering choice on us plus size gals.
It is one of the few pieces of clothing that has mad me feel super beautiful. My wedding day felt like magic and I was the princess.
My dress and accessories, my moms dress, bridesmaids dresses and flower girl dress all came from JJsHouse and they all exceeded expectations.
Also customer service is stellar. They will do whatever they can to correct any issue whether it’s their fault, or in my case, my/your fault.
Get the dress! You won’t be disappointed

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Ball-Gown/Princess Off-the-Shoulder Court Train Tulle Lace Wedding Dress With Ruffle (002124264)
Ball-Gown/Princess Off-the-Shoulder Court Train Tulle Lace Wedding Dress With Ruffle (002124264)

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Dream Dress

Jul 17, 2021

I am so happy with this dress. It feels and looks like a $2,000 wedding dress. Everyone was asking me where I got it. The train is my favorite part it is gorgeous. If I had a dream wedding dress this is it. My wedding was Beauty and the Beast themed so the sleeves were also perfect. I am 5'10" and 260lbs it is a perfect plus size dress. I will definitely be buying from here again.

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Ball-Gown/Princess Off-the-Shoulder Court Train Tulle Lace Wedding Dress With Ruffle (002124264)
Ball-Gown/Princess Off-the-Shoulder Court Train Tulle Lace Wedding Dress With Ruffle (002124264)

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Hermoso!

Oct 29, 2020

El vestido es hermoso, por el número de reseñas y buenos comentarios me animé a comprar este vestido. Y no me decepcionó en absoluto, es muy hermoso, aunque será un poco difícil caminar con él porque el largo de la parte trasera es muy largo jajajaja, pero vale la pena totalmente. Yo lo pedí en una talla 14 aunque mi talla sería 16 porque estoy bajando de peso, y la jareta que tiene en la parte trasera ayuda para ajustar. Siendo que esta no es mi talla, me queda, así que si pierdes o subes unos kilos, no habrá mayor en problema, y tendrás una preocupación menos. En cuánto a los hombros, yo ajustare un poco el tamaño para que no caigan tanto. Yo lo pedí desde México, por envío expréss, y llegó por DHL, fue rápido, una vez que me enviaron el correo de envío de todos los productos, tardo menos de una semana en llegar, y pude seguir su trayecto por el tracker de DHL. Es hermoso, romántico y vale totalmente la pena. Aaaaa en cuanto a la tela, tiene 5 capas de tela, dos de satén o algo parecido, y 3 de tul en diferentes texturas. No lo dudes, este es el vestido :).

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Ball-Gown/Princess Off-the-Shoulder Court Train Tulle Lace Wedding Dress With Ruffle (002124264)
Ball-Gown/Princess Off-the-Shoulder Court Train Tulle Lace Wedding Dress With Ruffle (002124264)

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Perfect

May 6, 2021

I got married today ! I felt like a princess. I'd advise sizing up, I'm a size UK 14 and UK 16 fitted perfect. I am 5 foot 7 tall and wore 3 inch heels and it only just touched the floor. I did buy an under skirt as I wanted that puffy princess look. This dress is stunning

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Ball-Gown/Princess Off-the-Shoulder Court Train Tulle Lace Wedding Dress With Ruffle (002124264)
Ball-Gown/Princess Off-the-Shoulder Court Train Tulle Lace Wedding Dress With Ruffle (002124264)

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Princess Dress

May 13, 2021

This dress is a DREAM! I feel like I am in a fairytale when I wear it. It is SO lightweight. All I am having done to it is hemming because it was a little long, but the dress itself fit like a glove. The corset back gives plenty of room for adjustments.

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Ball-Gown/Princess Off-the-Shoulder Court Train Tulle Lace Wedding Dress With Ruffle (002124264)
Ball-Gown/Princess Off-the-Shoulder Court Train Tulle Lace Wedding Dress With Ruffle (002124264)

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BEAUTIFUL BEAUTIFUL

Apr 27, 2021

This dress is amazinggg. it's soo beautiful and the fit was just perfect. the material of the gown was more satin/polyester than lace but it didn't take away from the beauty of the dress. The back of it was perfect and my sister said I looked like a princess in it.

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Ball-Gown/Princess Off-the-Shoulder Court Train Tulle Lace Wedding Dress With Ruffle (002124264)
Ball-Gown/Princess Off-the-Shoulder Court Train Tulle Lace Wedding Dress With Ruffle (002124264)

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Romantic, Classic, whimsical dress

Aug 21, 2020

Amazing soft quality, corset back leaves room to lose weight and still fit in the bust. Bust is boned and would do well with no bra for those 38DD and under. Length is amazing and the train is gorgeous. The only fix I am going to need to do is tightening the off the shoulder pieces to the back of the dress because I dont like how low they hang on my arms. But if you're arm conscious this is the dress for you.

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Ball-Gown/Princess Off-the-Shoulder Court Train Tulle Lace Wedding Dress With Ruffle (002124264)
Ball-Gown/Princess Off-the-Shoulder Court Train Tulle Lace Wedding Dress With Ruffle (002124264)

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FIND YOUR FAVS IN SHOWROOM

Want to shop online with your wedding party? Learn more about your Virtual Showroom by taking a quick tour.You can also find the tutorial in your showroom later.