Thank you for contacting us.
To return items, first customers need to contact us within 14 days upon receiving their items.
For a dress in standard size(except for Final Sale items), you can return it once you are not happy with it, and if it is correctly made, the return postage shall be paid by buyers.
And for a dress in custom size, if it arrives in a defective manner, mis-shipped or color error (Unavoidable color difference is excluded), you can get a full refund. While, if the dress is not faulty, we are afraid that the return will not be possible. In this case, our after-sale staff will still offer you satisfactory solutions.
To avoid any unnecessary dissatisfaction, we highly suggest you choose the product you like best and select the exact measurements when you place the order.
If you still have any confusion about it, please contact us.
*For any instant assistance, please communicate with our Live-Chat service which is available all the time. Our key representatives are ready to answer all your inquiries and concerns at any time.
By JJ’s House on Mar 10, 2021